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Embassy Suites by Hilton San Juan Hotel & Casino

Expedia.comUS$ 221*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 226*
US$ 221*
US$ 226*
US$ 221*
US$ 226*
US$ 221*
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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,456 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,276: English reviews
new york
Reviewed 11 September 2015

Numerous great qualities, we did have a good time for most part. The free daily breakfast & the Manager's Cocktail hour was fun. The incredible staff and the location fantastic. Unforunately the dirty pool & hot tub and lack of towels was inexcusable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank cindybruiz
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear cindybruiz: Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed our breakfast and evening reception and that you are satisfied with the service you received from our Team Members. I shared your comments about the pool with our Director of Operations. We look forward to seeing you back again...

Pretoria, South Africa
Reviewed 10 September 2015

I was recently in Puerto Rico for a conference and spent nine nights at the Embassy Suites Hotel during the time of Hurricanes Danny and Erica. Being from South Africa and never experiencing something like this was like an exploration of discovery and this is where the service of the hotel comes in. They created a Hurricane centre in the...

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Helpful?
Thank jugs1058
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear jugs1058: Thank you so much for sharing your positive comments with us. We are always working very hard to enhance our guests’ experience and make them feel safe, this is our top priority. We are very happy to hear that you enjoyed our renovated suites and convenient location. We hope to welcome you back to the Embassy Suites San...

Washington DC, District of Columbia
Reviewed 8 September 2015

Initially, total disappointment. Complained rather strongly and next day was moved to another Room, which was a tremendous change and helped to end my visit on a positive note. The included breakfast buffet and happy hour were adequate, but lines were too long. Wifi was unreliable, off and on.

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Helpful?
3Thank Teresa W
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Teresa W: Thank you so much for taking the time to review our hotel. While we are delighted that you enjoyed our delicious breakfast and evening drinks, we are sorry that you are disappointed with some aspects of your stay with us. Please accept our sincere apologies and we hope that next time you are in town you consider...

San Diego, California
Reviewed 3 September 2015 via mobile

My mom's family and my mom and myself came down to Puerto Rico for my cousin's wedding. We are currently staying here and are NOT impressed. For one, my mom and I got in late and nothing was open. There is literally no food available in the hotel after 11 or so. There's not even vending machines with food in...

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Helpful?
2Thank Kayla I
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Kayla I: Thank you for your feedback of your stay with us. I apologize that we did not meet your expectations. I was extremely disappointed to read from your review that you had some issues at our hotel. I already shared your comments with our Team. Please do not hesitate to contact our Manager on Duty if you would...

california
Reviewed 2 September 2015 via mobile

Got off our CCL cruise ( Sunday) and took a taxi ( $20) to the hotel , it was early (9am) and told check in was at 4 and could check in early for $25 so we did considering our flight was early the next day , we asked if we could have the breakfast that morning as we didn't...

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Helpful?
1Thank lvacationlover
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello lvacationlover: Thank you for taking the time to review our hotel. We appreciate your comments. It is great to hear that we were able to accommodate your requests and that you are satisfied with the service you received. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Waterloo, Wisconsin
Reviewed 29 August 2015

My family stayed Embassy suites 8/14-16 for a pre cruise stay on the carnival liberty and then stayed Sunday August 23 for 1 night. We arrived at about 4PM small line for check in, that process was fine, got to our room which was clean had plenty of towels for family of four, cocktails for 2 hours 5:30-7:30 with snacks...

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Helpful?
3Thank K K
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello K K: Thank you for your comments, we appreciate your feedback. We are very happy to hear that you are satisfied with the service you received. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Reviewed 27 August 2015

The size of the room was ok, location is great there is a chili's restaurant around the corner and a Denny's a few blocks away from the hotel. There is a children's museum about 15 minutes drive. There is complimentary drinks for about 2 hrs lines are usually long but shorter lines for the complimentary popcorn and nachos mostly the...

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Helpful?
1Thank Cindy F
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Cindy F: Thank you for taking the time to review our hotel. Glad you enjoyed your experience. We hope to welcome you back to the Embassy Suites during your next trip to San Juan! Sincerely, Aixa Berrios Manager

New York City, New York
Reviewed 27 August 2015

This is not my first experience at this particular emabassy suites. Hotel is in a great location around shopping and a short taxi ride to Old San Juan. My only complaint is hotel does not have shuttle bus other than that hotel is beautiful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank MikeOliver411
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello MikeOliver411: Thank you for your review, we appreciate your kind words. It is great to hear that you enjoyed your stay. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Cocoa Beach, Florida
Reviewed 24 August 2015

Better not be more than 2 people or you will practically be begging for extra towels..etc. Family of 5 here and had to go to Front Desk EVERY DAY. Family of 5 was given 2 towels and 1 washcloth!! Seriously. Breakfast was great the 1st 2 days. You can only eat so much of the same thing EVERY day. Became...

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Helpful?
5Thank jessnlou
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear jessnlou: First of all, thank you for your feedback of your stay with us. I apologize that we did not meet your expectations. I can assure you that our main priority is for our guest to have an exceptional stay with us. We try hard to make sure all of our guests have a rewarding stay. We hope you...

New York, NY, United States
Reviewed 23 August 2015

Service is very poor, expecially check in. If that is your first experience with a hotel, then the check in and the hotel staff should be great. Not this hotel. Melvin, at the front desk was not nice, and he did not offer us anything. We wasted an entire day!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
4Thank Denise P
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Denise P: Thank you for your feedback of your stay with us. Guest satisfaction is our top priority and we try very hard to make sure all of our guests have a rewarding stay. I sincerely apologize if we were not able to deliver this for you. Thank you again for your comments and we hope you will consider...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 11,374 - ₹ 21,843 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Isla Verde, Puerto Rico - Carolina
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I was close to the elevator , no problem you close your door no noise”
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265carmenr, 4 May 2017 | Read review
“Do not patronize this hotel, do not prepay.”
dmzac, 22 Apr 2017 | Read review
“Look at a different hotel.”
VAMembergs, 21 Apr 2017 | Read review
5 of 5
Expedia.com
US$ 221* /night
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EmbassySuites.comUS$ 221
TripAdvisorUS$ 221
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Prices are for 1 room, 2 adults
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