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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    Hotel website
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    Best prices for your stay
    1/10/2017 2/10/2017
    US$ 186
    US$ 186
    US$ 187
    Traveller (627)
    Room & Suite (247)
    Pool & Beach (165)
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    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton San Juan Hotel & Casino
    Special Offer: Free Night + $100 Credit
    Hotel deals
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    Olive Boutique Hotel
    838 reviews
    #4 of 47 hotels in San Juan
     
    Hampton Inn & Suites San Juan
    1,762 reviews
    #1 of 13 hotels in Isla Verde
     
    Hotel El Convento
    2,760 reviews
    #2 of 47 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,579 reviews
    #6 of 47 hotels in San Juan
     
    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Reviews (2,588)
    There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
    See the most recent reviews
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    671 - 675 of 2,387 reviews

    Reviewed 19 March 2016

    I choose the location for proximity to airport and cruise port along with not far from the beach. We were pleased by the hotel and quick check in and room selection. The hotel can be a very busy for complimentary cocktails and breakfast .... So,...More

    1  Thank John C
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 22 March 2016

    Hello John C: Thank you for staying with us and for taking the time to review our hotel. We appreciate your positive comments. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

    Reviewed 19 March 2016

    Dirty Suites and Staff had poor attitudes; I normally stay at Embassy Suites, however this hotel did not live up to the Hilton expectation. I read other reviews about this hotel, but ignored them because it was an Embassy Suite and all Embassy Suites meet...More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank Robin S
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 24 March 2016

    Dear Mark D: Thank you for your comments. Please accept my apologies for the inconveniences you experienced during your stay. This is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. I shared your comments...More

    Reviewed 19 March 2016 via mobile

    Let's start with price: room reserved at $269 but taxes take it over $420. Buyer beware. Hilton Honors invited me to check in the day before and select my room. So I did but rather than link right to check-in I had the hassle of...More

    2  Thank Lori4926
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 22 March 2016

    Dear Lori4926: Thank you for staying with us. I appreciate the review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand from your review that you had difficulties...More

    Reviewed 15 March 2016

    Not bad at all but nothing out of the park. Good room, Outback Steakhouse inside, kinda old folks casino, usual breakfast and when I was there a ton of kids on spring break, NJ vacationers putting the free cocktail hour away with too many buzzed...More

    Thank TheCmdr
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 18 March 2016

    Dear TheCmdr: Thank you for taking the time to review our hotel. We are very happy to hear that you are pleased with the service you received from our Team Members. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

    Reviewed 14 March 2016

    The hotel was fine but not stellar. The breakfast was quite good and it was great to have an Outback in the hotel lobby where the food was good and you knew what to expect. The bed was EXTREMELY hard and it was difficult to...More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank Barbara P
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 18 March 2016

    Hello Barbara P: Thank you for staying with us and for sharing your review. I will share your comments with our Team regarding the bed, I apologize for the inconvenience. Again, I thank you very much for your feedback and hope that you will consider...More

    Olive Boutique Hotel
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    La Concha Renaissance San Juan Resort
    7,579 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$ 157 - US$ 369 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Casino Hotel in Isla Verde
    • #4 Spa Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hilton Hotels Direct, Travelocity, Orbitz, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Isla Verde, Puerto Rico - Carolina
    Add Photo Photos
    Traveller (627)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (396)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    Olive Boutique Hotel
    838 reviews
    6.06 km away
     
    La Concha Renaissance San Juan Resort
    7,579 reviews
    5.84 km away
     
    Hampton Inn & Suites San Juan
    1,762 reviews
    .68 km away
     
    Hotel El Convento
    2,760 reviews
    10.59 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    nycmama1225
    26 August 2017|
    AnswerShow all 6 answers
    Response from viatgesrjr | Reviewed this property |
    Yes, it is best to take a taxi. You cannot walk to the hotel.
    0
    Votes
    nycmama1225
    15 August 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    goldieloc
    19 July 2017|
    AnswerShow all 8 answers
    Response from Rita N | Reviewed this property |
    I stayed in June and didn't see any bed bugs.
    1
    Vote
    Room Tips
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
    "South rooms overlook the big highway (two of 'em) and the International Airport's runway, try the..."
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