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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,380 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,211: English reviews
dallas, United States
Reviewed 16 November 2015

If you are staying there with kids and on vacation this location is a good place to stay, but for business I would try another location or hotel brand. There are other brands in the same location that cater more to the business travel at the same price or less.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Thomas G
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Thomas G: Thank you for staying with us and for sharing your review. We appreciate your feedback and we hope you will consider staying with us again in the near future. Sincerely, Aixa Berrios Manager

Indiana
Reviewed 15 November 2015

From beginning to end I cant say enough about this hotel. The décor in the interior and exterior are up to date and very nice. (Enough that i took several pictures to compare to our local hotels.My husband and I stayed here a couple of days prior to our cruise. The rooms are very nice, large, clean and perfect for...

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Helpful?
1Thank Alwayzalady30
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Alwayzalady30: Thank you so much for sharing your wonderful review with us. We are always working hard to enhance our guests’ experience. We hope to welcome you back to the Embassy Suites San Juan during your next trip to Puerto Rico! Sincerely, Aixa Berrios Manager

Reviewed 13 November 2015

Nice big courtyard hotel with activity. Rooms are nice and large. Stayed on the top floor (810) and it was pretty quiet. Breakfast served daily on the ground floor as part of the room fee. I had an issue with water draining in the sink, called and maintenance came and the drainage improved but it was not fixed. There is...

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Helpful?
Thank Brian D
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Brian D: Thank you for taking the time to share feedback on your recent stay with us. We are very happy to hear that you enjoyed our renovated suites and beautiful atrium. Please accept our apologies for the inconveniences you had with the sink in your room and at our bar. I will share your comments with our Team....

Santo Domingo, Dominican Republic
Reviewed 12 November 2015

This is a great place to stay. I went for business purpose (seminar), I was not feeling good on my last day and the personnel of the hotel were very helpful in the whole process of me getting everything to the taxi so I could go home. Thanks to all!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Rosaura P
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Rosaura P: I hope you are feeling much better now. Thank you for your kind words, we appreciate your feedback. I shared your review with our Team, we are very proud of them! We hope to welcome you back soon. Sincerely, Aixa Berrios Manager

Joliet, Illinois
Reviewed 12 November 2015 via mobile

Visited with 7 friends & had a great time! I've stayed at higher end hotels on the strip, but was pleasantly surprised how nice this hotel compared. The staff was friendly & helpful. My experience & money saved will keep me coming back here! Being that the rooms had a separate sitting room w/ sleeper sofa was nice for mingling...

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Helpful?
Thank tylex 1
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear tylex 1: Thank you for staying with us and for all your positive comments. We are always working very hard to enhance our guests’ experience. We are delighted that you enjoyed your stay with us and look forward to seeing you back again soon at the Embassy Suites San Juan to continue creating great memories! Sincerely, Aixa Berrios Manager

Fredericksburg, United States
Reviewed 10 November 2015

You can't beat the location to the beach, the inside restaurants, the location near souvenir shops and other eateries. The pool is excellent and spacious with a wonderfully refreshing waterfall. The Happy Hour is very popular, as is the indoor casino.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank William D
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear William D: Thank you so much for taking the time to review our hotel. It is great to hear that you enjoyed our facilities and convenient location. We hope to welcome you back soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Pleasanton, Texas, United States
Reviewed 9 November 2015

My husband and I loved stayed here. We stayed for the evening reception and the location, and I loved being sang to by the "coqui" (a puerto rican frog) at night. My husband got a major kick out of it, and enjoyed watching my face light up as i sang back to them in the little inside water falls and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Therresa H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Therresa H: What a wonderful review, thanks for sharing! We are very happy to hear that you enjoy our Reception. We look forward to seeing you again during your next stay at the Embassy Suites San Juan. Coquí! Coquí! Sincerely, Aixa Berrios Manager

Chicago, Illinois
Reviewed 4 November 2015

If you like to stay in a noise hotel with bad service, this is the ideal hotel to stay. This hotel was good in the past but now i don't recommend. The rooms are poor, service is terrible, their restaurants are overpriced. Seems to me that they forgot how to manage a hotel and how to treat people

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Helpful?
2Thank vinhacl
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear vinhacl: I appreciate the review of your recent stay at our hotel. We always appreciate hearing from our guests. I understand from your review that you were disappointed with the service you received during your stay and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case....

New Jersey, United States
Reviewed 3 November 2015

We chose this hotel because we were going to San Juan to board a cruise and our flight arrived into San Juan really late. We didn't want to venture too far from the airport but needed a cool place. This hotel was great we slept 5 people in one 2 queen suite and had lots of space since it was...

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Helpful?
1Thank Sonya H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Sonya H: Thank you so much for taking the time to review our hotel. We are so happy to hear that you enjoyed our spacious suites delicious breakfast. I already shared your comments with our Front Desk Team. Glad you enjoyed your experience. We hope to welcome you back during your next trip to San Juan! Sincerely, Aixa Berrios...

San Antonio, Texas
Reviewed 31 October 2015

Stayed here for one night prior to cruise and this is a very busy hotel given proximity to airport, use by cruise folks coming/going so the common areas and rooms are used quite a lot so there is significant wear and tear. Our room was recently renovated with new furniture but they seemed to have passed on upgrading the bathroom....

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Helpful?
2Thank FoxTravelers
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear FoxTraveler: Thank you for sharing your comments with us. I am glad to hear you are satisfied with the service you received from our Team Members and that you enjoyed our renovated suites. Please accept our apologies for the issues you encountered during our breakfast. I shared your comments with our Food & Beverage Director. We hope you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 9,257 - ₹ 24,772 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Isla Verde, Puerto Rico - Carolina
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our room overlooked the pool and that was nice”
 of 5 bubbles AndersonFamily2020, 19 Mar 2017 | Read review
“maybe pool floor”
 of 5 bubbles w0rldtraveler757, 13 Mar 2017 | Read review
“recommend to get higher rooms due to the weekend bands in the casino”
 of 5 bubbles R5673WFdenised, 3 Mar 2017 | Read review
“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
5 of 5