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26/11/2017 27/11/2017
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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
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    26/11/2017 27/11/2017
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    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    San Juan Marriott Resort & Stellaris Casino
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    San Juan Water & Beach Club Hotel
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    #3 of 13 hotels in Isla Verde
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    InterContinental San Juan
    2,712 reviews
    #6 of 13 hotels in Isla Verde
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    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “happy hour” (250 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
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    Rooms
    26 Nov27 Nov
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    1 room, 2 adults, 0 children
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    Reviews (2,597)
    Traveller rating
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    1 - 5 of 2,396 reviews

    Hotel's Favourite
    Reviewed 3 weeks ago

    I work for a federal agency that deployed to Puerto Rico to provide disaster response just days after Hurricane Maria struck Puerto Rico. We were all packing wet wipes, packaged food and mosquito repellent as we had no idea where we would stay or what...More

    5  Thank Ghostwriter62
    Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 3 weeks ago

    Dear Ghostwriter62; Words cannot express the wonderful feeling we had reading your review. Yes, Maria was such an overwhelming act of nature but we managed thru specially making sure that our guests were treated as expected with our warm and caring hospitality. Thank you so...More

    Reviewed 5 weeks ago

    Some employees need better training. Due to the hurricane we were not able to enjoy many services that were part of our stay.We tried to explained this to the front desk when we were checking out of the hotel. He was not rude. He did...More

    Review collected in partnership with Embassy Suites Hotels
    Thank H8653NWrachels
    Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 3 weeks ago

    Dear H8653NWrachels: Thank you for sharing your comments about your stay at the Embassy Suites San Juan. We have reviewed your feedback with our team regarding needing better training, our apologies for any inconvenience this caused you during check out. I am happy to know...More

    Reviewed 5 October 2017 via mobile

    I stayed here through the onslaught of Hurricane Maria, which is in no way representative of how the hotel does business. But it does speak volumes of their commitment to their guests, and their preparedness for disaster. The management were well-prepared. Two days before the...More

    6  Thank Joel I
    Response from Maricely d, Director of OPerations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 12 October 2017

    Dear Joel I, We can't thank you enough for your kind words about your stay during Hurricane Maria at our Embassy Suites San Juan. Yes, a time that we will always remember, we are proud as well of the team that worked non stop to...More

    Reviewed 4 October 2017

    I was in San Juan during Hurricane Maria. The general manager and chief of security of the hotel were both amazing! They made the guests safety and security their top priority and provided regular updates during the storm. The entire staff went above and beyond...More

    Review collected in partnership with Embassy Suites Hotels
    4  Thank G628BOmichaell
    Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 12 October 2017

    Dear G628BOmichaell! Thank you so much for sharing your great comments of your stay at the Embassy San Juan during hurricane Maria. Marisol Colon , our General Manager, and Samuel Pizarro, Director of Security, along with staff wanted to make sure that all of our...More

    Reviewed 3 October 2017

    Stayed one night pre cruise. Arrived just before 4pm and checked into our room. It was huge - more like an apartment. Large lounge with kitchen area and large bedroom with comfortable bed. Good bathroom between the two. Manager's cocktail hour was good. Drinks were...More

    Thank mimlloyd
    Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 13 October 2017

    Dear mimlloyd, Thank you for sharing your feedback on your recent stay at The Embassy Suites San Juan. We have made notes on your comments and shared with staff. We are happy to know that you will consider visiting our beautiful Island of Puerto Rico...More

    San Juan Marriott Resort & Stellaris Casino
    6,496 reviews
    #9 of 47 hotels in San Juan
    5.4 km
     
    La Concha Renaissance San Juan Resort
    7,604 reviews
    #6 of 47 hotels in San Juan
    5.9 km
     
    San Juan Water & Beach Club Hotel
    1,390 reviews
    #3 of 13 hotels in Isla Verde
    0.5 km
     
    InterContinental San Juan
    2,712 reviews
    #6 of 13 hotels in Isla Verde
    0.5 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$ 266 - US$ 649 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, TripOnline SA, Cancelon, HotelQuickly, Cheap Tickets and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Isla Verde, Puerto Rico - Carolina
    Add Photo Photos
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    InterContinental San Juan
    2,712 reviews
    .51 km away
     
    San Juan Water & Beach Club Hotel
    1,390 reviews
    .45 km away
     
    La Concha Renaissance San Juan Resort
    7,604 reviews
    5.85 km away
     
    San Juan Marriott Resort & Stellaris Casino
    6,496 reviews
    5.42 km away
     
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    Nearby Attractions
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    1.10 km away
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    6 reviews
    1.45 km away
    Ask a question
    Questions & Answers
    Steven S
    25 September 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    26 August 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    15 August 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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