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InterContinental San Juan

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InterContinental San Juan
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2,259 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental San Juan
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Showing 2,144: English reviews
United States
Reviewed 19 August 2014

Our family of 4 stayed here for a quick 4 day getaway before school started for the kids. It was fairly last minute, and since I know the area pretty well, I chose the Intercontinental. I lived in San Juan for about 6 months last year for business, and had visited all of the hotels in my time in San...

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Thank vacationer28216
Reviewed 18 August 2014

My husband and I came back to the intercontinental hotel a year after his proposal and our resent wedding /honeymoon in Aruba.. It's always a delight to see smiling friendly familiar faces at the pool bar akua.. One of those friendly faces is Yaders.. He is the best bar tender (mixologist).. And totally went out of his way to make...

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Thank Imorel29
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words and for recognizing Jaders! We are fortunate to have him on our team. We look forward to welcoming you back in the near future!

Denver, CO
Reviewed 18 August 2014 via mobile

Just returned from a 5 day stay at the Intercontinental & we had the most fantastic time. We were on the 4th floor facing the pool & we were very content with our location. The elevators DO get very congested & the waits became longer for them on the weekends & we were grateful to be able to take the...

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2Thank VanillyVine29
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your kind words about our staff and our property. It is very gratifying for us to receive positive comments from satisfied guests. I hope to host you again, so we may have the pleasure to serve you in the near future.

greensburg
Reviewed 18 August 2014

From the professional Bell hops to security . There are two that stood out that went above and beyond to help in any way, Baron, the older gent being William two of the hotels finest people. We had a leak coming down from our ceiling and the moved us to a different room with no problems. Left a wallet on...

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2Thank 231scOtt1010
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank for choosing InterContinental San Juan for your recent stay in Puerto Rico. We greatly appreciate your positive comments about our amenities, location and staff. We sincerely regret that the bio bay and rainforest tours were not the one you expected and that this has affected your experience negatively. Thank you for bringing this to our attention as your feedback...

Branford, Connecticut
Reviewed 18 August 2014

The location is perfect and the staff is great as well. The property is very nice but could use a refresh, but not a deal breaker. The pool area and the beach were great and I would bring my family back here next year.

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2Thank thomasjsullivan
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our property. We are happy to read that you had a first class stay with us and that you would stay again in our hotel. Thank you again for your feedback and we look forward to welcoming you soon.

Reviewed 17 August 2014 via mobile

My boyfriend and I spent 4 special days at the Intercontinental. We were immediately greeted by William, who told us we were "home". William became special to us - always making us feel special, and taking the time to map out restaurants and local places of interest. Hotel lobby and rooms are all updated and housekeeping does a great job....

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1Thank Teachct
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words about our staff and our property. We are very pleased to read that you enjoyed our service levels. We've already shared your experience with our team and we truly appreciate that you have recognized William and Hilton. We are very fortunate to have them as part of our team. Thank you again for your...

Illinois
Reviewed 17 August 2014

We stayed 5 nights at the Intercontinental and had a wonderful time. When we first arrived at the hotel via taxi we were greeted by name by one of the gentleman who met our taxi and took our luggage. I wish I could remember his name, but actually every one of the guys working out front were fabulous and so...

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2Thank ArkansasTravelgirl
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank your for choosing InterContinental San Juan for your family vacation. We are glad to hear that you had a great experience with us and that you enjoyed our service levels. We greatly appreciate your positive comments about our staff and we look forward to welcoming you in your next visit to Puerto Rico.

brooklyn
Reviewed 17 August 2014

This is a great hotel , in a great location. The pool and beach are wonderful. The rooms are nice, but could use some updating. You can see the layers of paint over the doors and walls where the rooms have been repainted over and over. The staff overall is pretty good , I have stayed here several times and...

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1Thank fly78guy201
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to write a review about your experience with us. We are happy to read that you liked our property and its facilities. Nevertheless, we sincerely regret that you did not have a great experience at the Front Desk and we apologize for not meeting your expectations to this respect. Your concerns about our Front...

NYC
Reviewed 16 August 2014

Me and my fiancé stayed at the Resort on 8/11 thru 8/15. We arrived early (11:30AM) to find a beautiful lobby with a clear view of the outside pool area and a hospitable staff. Our room wasn't ready which was understandable. We were told to enjoy the amenities and when the room came available they would call us on my...

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2Thank Nigtra
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive comments about our staff and our property. We greatly appreciate your feedback and we’re glad to read that you found in our hotel everything you were looking for to have a great time. We hope you will come back and visit us soon!

Tilden, Texas
Reviewed 16 August 2014

We stayed 2 night here before leaving on our cruise. We wished we would have stayed longer. We spent almost an entire day in the pool and at the swim-up bar. The beach access is wonderful and merely steps away. The staff was very helpful, the food was good, and the scenery was incredible. We even used the exercise room...

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2Thank Casey-Marty S
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your great comments about our service and our property. We are so glad to hear that you had a first class experience with us and that you enjoyed the service levels that InterContinental brand is known for. We all at the InterContinental San Juan, look forward to welcoming you back to soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 11,397 - ₹ 31,120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Isla Verde, Puerto Rico - Carolina
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
113 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay as close to the pool and beach as you can!!!”
 of 5 bubbles shawnepeak, 23 Jan 2017 | Read review
“The higher the better to avoid noise, and get an ocean-front room for the view”
 of 5 bubbles MJfromNJ, 22 Jan 2017 | Read review
“Pillows were super fluffy but flattened easily! Loved the towel animals though!”
 of 5 bubbles dhegg, 22 Jan 2017 | Read review
“The sea facing/pool facing rooms are great, however, the hotel does allow people to party in the hot tub until the early hours of the morning”
 of 5 bubbles Limitsexistnone, 21 Jan 2017 | Read review
“Beautiful beach view, excellent food!”
 of 5 bubbles lisandrac2017, 20 Jan 2017 | Read review
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