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InterContinental San Juan

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InterContinental San Juan
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2,430 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental San Juan
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Showing 2,311: English reviews
Sparta, New Jersey
Reviewed 28 February 2015

Great break for 5 nights 6 days at the Intercontinental in San Juan. Great room at the club level and the walk out from room to pool was very nice. Would be even better if you could use you keycard to enter and exit your room from the pool. Service was very good to excellent with everyone very friendly and...

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Helpful?
1Thank Pzperfumer
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Pzperfumer, Thank you for taking the time to write a review. We are very pleased to hear that you found our service friendly and helpful. Nevertheless, we are sorry that your experience at Trattoria Italiana was not up to our standards. Rest assured that we take your feedback very seriously and corrective actions will be taken accordingly We hope...

Washington DC, District of Columbia
Reviewed 27 February 2015

The perfect hotel for business and pleasure. Our conference with 300 attendees - ranging in age from 8 months to 88 years -- was our most successful event in 35 years thanks to the San Juan InterContinental. Best features -- a wide range of spacious meeting spaces - some with terraces overlooking the pool and beach; sleeping rooms for each...

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Helpful?
1Thank Laura P
northern ohio
Reviewed 26 February 2015

The casino at the InterContinental is rather small and some of my favorite games from years past have been removed, but the people working there are some of the friendliest and nicest in any of the casinos in the area. The staff at the three card poker table made playing fun, they were not serious sticklers like we experienced elsewhere...

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Helpful?
1Thank soozeq
Long Island, NY
Reviewed 26 February 2015

My husband and I stayed here for the 2nd time and were thrilled to be just as happy with our experience. We arrived at the hotel at 11am and were pleasantly surprised to be able to check in to our room. Our luggage was brought up to us quickly and the room was spacious - king bed, pull out couch,...

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Helpful?
2Thank Lisa B
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

We are thrilled to hear that you and your husband had such a wonderful stay at our hotel! Thank you for taking the time to write a positive review. We greatly appreciate your kind words regarding our property and staff; and we hope to welcome you back soon!

Reviewed 26 February 2015 via mobile

Stayed here for my birthday weekend with a friend. Was able to check in at 11am. The front desk staff is great and make an extreme effort to answer all your questions. The pool is great. The bartender at the pool (DED) made our stay very pleasant. Rooms are clean and spacious !

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Helpful?
Thank Nahira08
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive feedback about our staff. I am delighted to read that our team was friendly and able to assist you with any request you had. It will be a pleasure for us to welcome you back. Thank you again for your valuable comments and we hope to see you soon!

Phoenixville, Pennsylvania
Reviewed 26 February 2015

You will not be disappointed with this hotel! Not only is the hotel and the property beautiful it is in a great location. We stayed 4 days in Puerto Rico. The hotel is a 15 minute bus ride to Old San Juan and near the airport. We stayed in a Intercontinental Club room which was fantastic because we got a...

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Helpful?
2Thank sarah n
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

We are so pleased to hear that your experience at our hotel was a great one! Thank you for your kind words about our concierge, staff, property and location. We look forward to seeing you next year!

Kennett Square, Pennsylvania
Reviewed 25 February 2015

The manager Carlos could not be any nicer or helpful. He lives on property and is always ready to assist. The bathroom is very small. we had a frig and safe. great location. awesome restaurants within walking distance. down the street from ritz Carlton. nice lobby bar. they made a great cucumber vodka drink. Very nice Batista and great pastries....

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Helpful?
1Thank lexilucci
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking your time to write such a wonderful review!Thank you for your comments about our Hotel Manager and our staff. We are very happy to hear that your stay with us was a success and that you enjoyed our facilities. We look forward to have the pleasure of serving you again!

St. Louis, MO
Reviewed 25 February 2015 via mobile

We traveled as 2 families of 4 with elementary aged girls during the admittedly busy Presidents' Day week. We arrived at 430p, Certainly after the 4 PM check-in time. We were informed that they had a large group that was allowed to check out late until 2 PM and many rooms were not available yet. The requested hypoallergenic betting had...

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Helpful?
2Thank Dan-STL
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Dan-STL, Thank you for your feedback about your recent stay at our property. Please accept our sincere apologies for the inconveniences you experienced and for not meeting your expectations this time. Our goal is to ensure our guests have a memorable experience and it is very disappointing to hear that in this opportunity we failed in doing so. Rest...

Thompsonville, Michigan
Reviewed 25 February 2015

Great Staff. The concierge is a delight he is very helpful. The location is perfect. Bell boys are great as well. I will return with my husband. Nice restaurants just across the street. left out of the hotel are a few more.

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2Thank CorrinaKBass
Reviewed 24 February 2015 via mobile

Hotel room ok but bathroom were horrific hair everywhere , security disrespectful, hotel staff have no clue what's going on there always to busy on cell or talking. ..my mother's family was so disappointed it was a surprise she hasn't seen her cousin in 42years and they told us.we couldn't it a small cake by the pool because they thought...

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Helpful?
Thank Daniel H
IHGCare, Guest Relations Manager at InterContinental San Juan, responded to this review

Dear Daniel H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the bathroom cleanliness and the customer service provided by security which was unacceptable. We will address these...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 11,660 - ₹ 27,840 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Isla Verde, Puerto Rico - Carolina
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
124 questions
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Mexico city
over a year ago

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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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