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About
#1 of 15 hotels in Isla Verde
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Overlooking palm-fringed Isla Verde Beach and the sparkling Atlantic, the recently renovated Royal Sonesta San Juan is ideal for business and leisure travelers. At our San Juan hotel, situated on a white-sand beach, we invite you to indulge in seven restaurants and bars offering a variety of cuisines, a lagoon-style swimming pool with a swim-up bar, and over 24,000 square feet of flexible indoor and outdoor meeting and event space. Make yourself at home in your bright, elegant guest room, with views of the ocean or San Juan. And when you set out to explore, historic Old San Juan, the nearby El Yunque National Forest are sure to fill your days in paradise with enchantment.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Patio
Children's playground
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Bay View
Languages Spoken
English, Spanish
Location
91Great for walkers
Grade: 91 out of 100
56Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
5961 Isla Verde Avenue, Isla Verde, Carolina 00979 Puerto Rico
Getting there
See all nearby hotels
3636Reviews238Q+A100Room tips
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Adalberto C wrote a review Yesterday
The Sonesta was a great stay. The staff was attentive and friendly. The food and drinks were excellent. Good location near airport of San Juan. Nice middle point to explore Old San Juan and El Yunque Rainforest.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We had a great stay at this hotel, the entire place, from lobby and room to the pool and beach were beautiful, clean and well maintained. The staff at this hotel, from check in/out, Luis at the front doors, he was friendly, attentive and had the best recommendations, he is definitely an asset to this hotel, we ate breakfast at the hotel, food was awesome!! but the wait staff, Wanda and Ida, and others are what made it excellent, they were friendly, attentive, courteous and do their job well, also had several drinks and meals at Ocean Breeze, service from Alejandra was exceptional, she always had a smile, good conversation and recommendations and does her job extremely well, Edgardo was another stand out at Ocean's, and cannot forget Jose, on the beach, setting up chairs and umbrellas, he was great!! this kind of service makes the experience at the hotel worth it, makes this a great place to stay and a good recommendation. Thank you for their services.…
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 3 Sep 2021
Thank you for your feedback khun172. We are very happy that you enjoyed your stay with us. Hope to have you back in a near future. Regards, Royal Sonesta San Juan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveled mid January. This hotel is just beautiful, from when you walk in, the room, to pool to beach areas. The staff is very friendly and helpful. Nester the concierge was extremely helpful and so kind. Walking distance to restaurants and stores. If I had to give any constructive feedback it would be add some evening entertainment on premises and the pool /hotub stay open a bit later... Just because it so beautiful and you want to enjoy grounds a bit longer.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded yesterday
Greetings! Than you very much for your excellent feedback. We're happy you had a wonderful stay with us. If you have any other comments you'd like to share with us, please do not hesitate to contact us. in the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had an excellent time at the Royal Sonesta! The property had great pools and direct beach access. The beach in front of the hotel was amazing and there is a beach bar you can walk right up to for food and drinks. Hilton took care of our room and even made cute animals out of the towels! It made us laugh every time we went back to our room at the end of the day. Thank you Hilton! Excellent staff and resort! The hotel is only about a 10-15 minute Uber to Old San Juan, which we recommend at night for dinners and walking around. We enjoyed the breakfast buffet at the hotel restaurant.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephanie Nora, Guest Services / Front Office at The Royal Sonesta San Juan
Responded 1 week ago
Dear Guest, Thank you so much for your comments and for rating your reservation with us. We are very glad that Hilton made your stay special
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just stayed here (husband, 2 children and I) for 4 days in mid January. We booked one of the club rooms which I highly recommend if you have kids. We were given breakfast vouches for every morning and cocktail vouchers for every evening - which included 2 drinks (it specifies wine/beer but we were told we could also get cocktails) and an appetizer PER PERSON. We ended up using the cocktail voucher to have dinner twice since a lot of food was included as an "appetizer" (i.e. burger for my son, chicken fingers for my daughter). Our club room was on the first floor - a bit dark but it had sliding doors that essentially led right out to the pool. It was SO great with the kids to be able to go to the beach, the pool and back to our room so easily multiple times throughout the course of the day. We had planned for a couple of excursions but ended up just hanging at the hotel and beach all 4 days. Beach is perfect for kids - some small waves but mostly gentle, warm. Staff at the hotel were all super kind and accommodating. We all loved our stay and we will definitely be back.…
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 1 week ago
Greeting Celine, Thank you for your great review. We're happy you had a great stay with us and you and your family enjoyed your time in the resort and the beach. We hope to see you back soon! Maybe for your next vacation?
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The resort is beatiful, well manicured landscape, plenty of pool lounge chairs. A beatiful beach. Excellent service from all of the staff from the bell boy to the front desk, housekeeping & waiters. I want to give a few special shout outs to the staff members who went above & beyond. The lobby Coffee bar - Jesus. You went above & beyond for my wife & I. My pregnant wife was craving Chamomile tea. There wasn't any more but Jesus checked the entire resort property and brought it up to our room. We said not to worry and we did not expect the above & beyond service. The pool area server - Francisco- great service. He kept an eye on us and constantly checked in on us. He smiled, was generally friendly & inviting. Aleli Restaurant- Jaime our Waiter was excellent, made recommendations and went above & beyond to make sure everything was good. Made to order some Mayoketchup & even shared 2 different recipes. Zen Spa - Gabriela asked where my problem spots were and made me feel youthful & energized after. Front Desk. Wilson checked us in & out. He was friendly, personable and went above & beyond. He sent chocolate covered strawberries to our with a congratulations on your baby boy to be. The beach attendants - I do not remember all of the name's, but they all provided excellent service. We believe the Royal Sonesta is the gold standard for customer service, ambiance & luxury.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 1 week ago
Greetings Matt, Thank you very much for your excellent feedback. We're so happy you had a great stay with us and were able to experience the great service our employees provide. We hope to see you back soon and congrats on that baby boy!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a good-times dinner at the beach side restaurant. When our large group arrived, the staff got drinks out fast and the food was served quickly. Making the dinner arrangements was so easy and the attention to detail was the best. Menu had good variety. The servers and the manager we're friendly and attentive during the service.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at The Royal Sonesta San Juan
Responded 2 weeks ago
Thank you ethangD8443F we appreciate your comments and hope to see you in a near future. Royal Sonesta San Juan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third visit to the Royal Sonesta San Juan in the last 12 months. I will have spent 20 days here among the 3 vacations. Overall I've had great vacations here. The staff, facilities, room, beachfront, pool, etc are all wonderful. I want to single out Karoline Montoya, Miguel Diaz, Ida (at the breakfast restaurant), Carmen (at the pool) , and Alexandria (at the lobby outdoor bar) for helping to make this trip outstanding. All of the staff at the hotel were friendly and helpful. The rooms are great and even the city view is nice at this hotel. I brought my amazon fire stick and plugged it into the TV and could watch my own Netflix, HBO, Prime and other programming though Youtube TV does not work. The breakfast buffet is has almost all that you'd want at breakfast. The woman who makes the omelettes (i forgot her name) makes them to perfection. I've been to other resorts where people struggle to make a good omelette. The pool area is well designed and there are plenty of lounge chairs. Even during the holiday week you can find chairs. Same for the beach. This is also a wonderful beach where the waves are generally gentle. I hear that in the Condado it's more rough or you may have a hotel with no beach. The beach lunch restaurant serves a good mix of food. I'm sure I will be back to stay here again sometime. While this hotel is not adjacent to most restaurants that we went to for dinner, we took Ubers. It is also right next to the El San Juan hotel which has a great lobby bar, live music venue, casino, and other restaurants. I much rather stay at the low key Sonesta and then visit the EL San Juan. …
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Desk Team, Owner at The Royal Sonesta San Juan
Responded 1 week ago
Thank you so much for your review regarding your experience. We are delighted you enjoyed our friendly staff, breakfast and location. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great vacation! We would recommend the hotel for sure. Pros: + The best part of this hotel was the staff - they are unbelievably nice and attentive. Whether it was at the club, the pool, the umbrella crew at the beach, the front desk, handing out towels, cleaning the rooms, the restaurant - everywhere you go sometimes is there and helpful + upgrade to the club - it is great and totally worth it. There was a nice breakfast (eggs, a meat, potatoes, oatmeal, fresh fruit, pastries) and happy hour with drinks and snacks (charcuterie and a few hot dishes) everyday from 5 to 7pm. The staff was so great there. They were so nice and helped us book dinners too. You also get a balcony or terrace whereas others just have a Juliette standing balcony. We did the terrace and it was nice to walk out to the pool + beach and pool were both great. Plenty of chairs (if you get up super early before 8 you can get prime seat at either, but even if you stroll down in the afternoon there are enough seats) + Ubers are easy - we went back and forth to other areas with minimal wait times (we prebooked more expensive airport rides and next time I would just Uber) + weather was awesome - a little rain most days, but mostly sunny and some beautiful rainbows + There’s a botegga available for wine and snacks (but it is pretty limited) + spa onsite with excellent massages (a little pricey though) + convenient location - on the beach, right near the airport, easy ride to Old San Juan + the staff at the beach is awesome setting up chairs and umbrellas where you want - The hotel itself is a little older, but clean and well-kept. - Pool closes at 9, which is a bit early and they are very strict about it - Water pressure in the shower is really bad and water is not totally hot - Even though we registered 4 and paid for 4, we had to call for sheets and blankets for the pullout and make it ourselves - Couldn’t control the temperature in the room - Hot tub was broken for the last 2 days we were there :( - hotel gym was a dated and a bit small - 3 working treadmills, 1 elliptical, 1 bike and weights / machines… unless we got there by 8ish we had to wait to use things - due to the holidays the prices were very high…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Front Desk Team, Owner at The Royal Sonesta San Juan
Responded 3 weeks ago
Thank you so much for such a great review. We are glad you enjoyed our staff, food & facilities. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is great. Beautiful pool, beach and lobby. The staff are wonderful. Everyone is so friendly and helpful. Special thanks to the concierge Nestor who is truly outstanding- such a warm and inviting ambassador for the hotel and island. We also appreciated Lynda in housekeeping, Edgardo at the bar and the bellhop William. Only minor complaints are you can hear some street noise and planes in rooms on the city side and some things weren’t operational like the hot tub was cool and our floors ice machine didn’t work but the great far exceeds the minor inconveniences.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Front Desk Team, Owner at The Royal Sonesta San Juan
Responded 3 weeks ago
Thank you so much for your review regarding your experience. We are delighted you enjoyed our friendly staff and location. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$337 - $582 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
InterContinental San Juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
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Claim Your ListingTHE ROYAL SONESTA SAN JUAN (Isla Verde) - Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about The Royal Sonesta San Juan
Which popular attractions are close to The Royal Sonesta San Juan?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.4 km), Club Brava (0.2 km), and Balneario Isla Verde (Playa el Alambique) (0.3 km).
What are some of the property amenities at The Royal Sonesta San Juan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Sonesta San Juan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Sonesta San Juan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Sonesta San Juan?
Yes, valet parking is available to guests.
What are some restaurants close to The Royal Sonesta San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Zest.
Are there opportunities to exercise at The Royal Sonesta San Juan?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Royal Sonesta San Juan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Sonesta San Juan?
Many travellers enjoy visiting Fortín de San Jerónimo del Boquerón (7.1 km), Antiguo Acueducto Rio Piedras (7.2 km), and Henry Klumb House (5.1 km).
Does The Royal Sonesta San Juan have any great views?
Yes, guests often enjoy the harbour view available here.