Hampton Inn Suites San Juan

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Panorama of the Outdoor Pool & Terrace at the Hampton Inn & Suites San Juan
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Hampton Inn Suites San Juan
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Breakfast included
₹22,110
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.5
#2 of 15 hotels in Isla Verde
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Travellers' Choice
Daily Resort Charge will be added to the room rate and includes: Access to Beach Club on Isla Verde Beach with lounge chairs and umbrellas, Two-hour daily cocktail reception with drinks and snacks: 2 in-room bottled waters daily, premium WiFi, nearby casino match bet coupon, and a 24-hour deluxe Puerto Rican coffee station in the Lobby. The Hampton Inn & Suites San Juan hotel is located in the center of the trendy Isla Verde tourist district where the beaches and night life are only steps away. Our hotel is next to night life, casinos and shopping, and over 25 restaurants within walking distance that range from casual to fine dining. Corporate travelers will enjoy our great location near the airport and easy access to Hato Rey, Santurce and Carolina business districts. Our San Juan Hampton Inn & Suites features 201 amenity filled hotel rooms that include a 55” HDTV, coffeemaker, hair dryer, iron and ironing board, premium cable TV and high-speed internet access.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Meeting rooms
Baggage storage
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Swimup bar
Poolside bar
Concierge
Convenience store
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Rate:Book in Advance and Save up to 17%
4.5
4.5 of 5 bubbles2,221 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Hampton Inn Suites San Juan is celebrated for its exceptional service, with numerous guests commending the friendly and accommodating staff. While the hotel offers a tranquil atmosphere, some reviewers suggest the rooms, praised for their cleanliness, could benefit from modernization. The location's proximity to the airport is a plus for many, though noise can be an issue for others. The value is generally appreciated, despite remarks about extra fees. Amenities like the complimentary breakfast and the pool receive positive mentions, although the pool area can become crowded.
Location
Convenient
Atmosphere
Tranquil
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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2,221Reviews85Q+A100Room tips
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Detailed Reviews
Mark P wrote a review Jun 2023
Roselle, Illinois6 contributions
Hotel's Favourite
5.0 of 5 bubbles
Good value. On-site parking, nice selection at free breakfast. Happy hour from 5-7pm includes free drinks and snacks. Very friendly staff & clean rooms. Airport close so can be a little noisy at times but not overwhelming. 8 minute walk to beach & nice restaurants across the street. 15 minute drive to Old San Juan. You do have to pay for parking & there is a resort fee but it is cheaper than other hotels. We enjoyed our time there and would recommend.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YNOL wrote a review Mar 2020
Bellevue, Nebraska99 contributions101 helpful votes
4.0 of 5 bubbles
We planned a trip to San Juan long before the recent events. Things unfolded rapidly while we were there, but the staff remained vey professional. The staff members are the shining stars of this property. All of them were very friendly and helpful the entire time. Hi Bryan Espanol! I also would like to thank the manager, Maeling Chung, for all of her help prior to arrival. She ensured we had connecting rooms and had a nice birthday acknowlegedment in the room. Thank you so much!

The hotel is in a great location. It's very near the airport and multiple shops and eating establishments. I'd recommend Metropol next door and Edith's Café right across the street. It is a short 5 minute walk to the beach, and the hotel can provide coolers, chairs and umbrellas at the property. I felt completely safe in this location, and I have stayed in this area during prior visits.

The common areas are nice and appear updated. However, the rooms show a little age and wear. Both suites were spacious and comfortable with enough room for my group of five. Both bathrooms could have used a better cleaning, but the other areas were spotless. I appreciated have the digital key availability.

The pool area was a nice gathering spot. It was fun to meet other guests during the happy hour and at the grill. Speaking of the grill, that food was FANTASTIC! Other reviews mentioned how tasty the food is and they are correct. I want to give a special thanks to the staff at the grill because they became overwhelmingly busy once the island-wide curfew was imposed. They remained friendly and cranked out the orders.

My only issue is having to pay the resort charge on the days there were no covered amenities during the island emergency.I do understand the lockdown was out of the hotel's control, but why are we still paying that? It covered the happy hour and beach amenities, but none could partake in either after the shutdown.

Even during the difficult times, our stay was very enjoyable. We appreciate all of the hard work the staff did while trying to navigate trying times. They were just as friendly at the end of our stay as they were when we arrived. I would consider staying here again, without a doubt.
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Date of stay: March 2020
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Recommend a suite facing the pool area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
BikingBaker wrote a review Jan 2020
Greenville, Ohio90 contributions62 helpful votes
4.0 of 5 bubbles
Rooms are spacious, clean and a great breakfast is included. It's reasonably priced compared to others in the area that are awesome (which includes a resort fee for use of a nice pool), but good accessibility to hotel or local restaurants. Cab ride is about $20 to the airport (10 minutes) or into old San Juan. Rooms are well insulated but you can hear planes taking off all day and night if you are a super light sleeper.
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Review collected in partnership with Hampton
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Javier R wrote a review Mar 2020
7 contributions11 helpful votes
5.0 of 5 bubbles
I have a lot of experience with this hotel... While living in Puerto Rico, many of my coworkers chose this hotel to stay while on business travel from the states. Then once I moved back to the states I too started to stay regularly while on business and have stayed about a dozen times since. This hotel has everything you need: excellent service, pool with swim up bar, convenient location, breakfast included and is clean and comfortable. Sure it doesn’t have the more fancy resort style areas as some of the hotels on the beach, but those are also double or triple the cost per night. I definitely recommend this hotel for a comfortable and relaxing stay. While the entire staff is great, I must call out Jorge Mojica who is always extremely helpful and accommodating. His caring and yet laid back approach makes everything that much better. Thanks Jorge for always hooking it up!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
juan3borges wrote a review Aug 2021
New York City, New York1 contribution1 helpful vote
2.0 of 5 bubbles
I was racially profiled at the pool bar and was told on day 2 of my stay. Was told that tabs could not be charged to to rooms after we charged a significant tab the day before. After witnessing other Caucasian guest at the bar charge their tabs to their rooms I complained to the front desk who said they definitely accepted charges to the rooms. When they went to ask the pool staff why I was being told this his response was “these People lie about their rooms and we are loosing money. The front desk staff was very apologetic to me and passed their concerns to management.sad part is I went back to pool bar on day 3 with family and was totally ignored by the same gentleman and had to wait like 10 minutes before being acknowledged by a different attendant and I was made to feel like I should pay with my debit card so as not to be embarrassed again. The hotel had no problem charging my card on file the almost thousand dollars for my stay though. Want to make it clear that the front desk was very apologetic and the pool staff is a private entity but the room charge policy is accepted but just not for us on day 2.
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Review collected in partnership with Hampton
Date of stay: August 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hampton Inn San Juan, Guest Services / Front Office at Hampton Inn Suites San Juan
Responded 16 Aug 2021
Mr. Borges, I appreciate your time on the phone today. Like I mentioned during our conversation, we have strongly and definitively addressed and taken care of this situation. Please know that I understand how you felt. There is no place for that sort of conduct in our property and our long years of top rated customer service can speak to that. Lastly, I wanted to thank you for the kind words towards our Front Office staff and I look forward to meeting you in person during your next visit. We'll be sure to make it up to you. You have my phone number. If there's anything I can do for you, just let me know. Best regards, Omar Torres General Manager
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nnjprman wrote a review May 2022
Nutley, New Jersey245 contributions90 helpful votes
4.0 of 5 bubbles
My partner and I spent a week at the Hampton Inn & Suites from 5/19-5/26 and we were very satisfied with our stay.
The room was very simple and clean. It was not a luxurious place. It was a standard Hampton Inn & Suites. When we arrived we upgraded to a King Suite and it suited our needs. We normally stay at the Embassy Suites down the street but decided to go to the Hampton due to the price. We did not regret our decision. You get the same or better at the Hampton for less price.
They gave us some beach chairs we could borrow at the beach, no umbrella. First come, first serve. We lucked out and found some shade underneath some palm trees at the beach.
The continental breakfast was simple but very good for us. It was well organized and plentiful. Although we had planned to go out for breakfast at our favorite spot near the hotel, we ended up not going and had the breakfast at the hotel.
The beach was a two-three block walk, no big deal for us.
Our room was cleaned almost everyday we were there.
The staff were friendly and helpful. The pool area was simple with a fairly small pool but it was fine, nothing fancy. We only swam in it once since we are more beach people. Since this hotel is so close to the airport, you can hear the planes take off and land. This is epecially noticable at the pool. We could also hear it in our room but not too much. It really didn't bother us since we knew this before booking this hotel. We were ok with it.
In general the hotels in Puerto Rico are extremely expensive and offer very little but we found the Hampton to be reasonably priced in comparison.
I would definitely stay there again.
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Date of stay: May 2022
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cabo4215 wrote a review Jan 2023
Trumbull, Connecticut, United States9 contributions1 helpful vote
5.0 of 5 bubbles
We had a great stay here. The staff is fantastic. Everyone is polite, kind and helpful. The hotel is clean. The pool and hot tub are perfect and a great place for happy hour. We actually left one hotel that was right on the beach and moved to the Hampton which is down the street and we were much happier. This hotel was cleaner, more personal and not as loud( due to the airport being so close) We recommend the Hampton highly. It is only a ten minute walk to the beach and we liked this beach better too.
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Review collected in partnership with Hampton
Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eddy T wrote a review Jan 2022
Milwaukee, Wisconsin26 contributions31 helpful votes
3.0 of 5 bubbles
We have stayed at Hampton Inns numerous times for business and vacation and where always satisfied. Our disappointment here was the exorbitant price of $292 plus 8,000 points for one night for a very average room. This room in any major city or airport in mainland US is less than half the price. The price included a $35 "resort" fee. The resort consisted of a 4-feet swimming pool, so shallow for adults that nobody could swim. Can't figure out how the "resort" label came about. The hotel is clean and adheres to Covid protocols, but the price makes it not worthy.
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Review collected in partnership with Hampton
Date of stay: January 2022
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SunFunSun wrote a review Mar 2023
Roxbury, New Jersey450 contributions173 helpful votes
3.0 of 5 bubbles
We made last minute plans to stay here 3 nights for a family member’s funeral. Normally, we stay at the Doubletree for family events, but they were not available.

Unfortunately the stay at Hampton Inn was not what we expect from Hilton properties. The room itself was clean, but the public spaces were not. People would eat breakfast or other meals outside by the pool area, but it would not be cleaned up until overnight. Towels were left all day and other trash. (Yes, shame on the people who don’t clean up after themselves, but it’s a fact of life, so the hotel needs to clean up now and again.) The airplane noise at the pool is very loud, but it is for a very short time for every plane. The problem was hearing it in the room until about 2am and then starting very early each morning.

The staff was nice when spoken to, but no one went out of their way to say hello or good morning when passing by.

I did enjoy the breakfast buffet most days. They had 3 hot dishes that changed every day (omelets were great), plus the other basic continental breakfast items and a waffle maker. I do wish they had more drink choices besides coffee and juices.

We were disappointed in housekeeping. We had stayed in our room the first morning until about 11am. When we left, my husband mentioned to housekeeping in the hall (he spoke Spanish) that we were leaving and please make up our room. The woman agreed. When we returned after the funeral, our room was never done and they were gone for the day.

We enjoyed the pool bar/grill at the end of our day each night. It was hard to get service, because it was busy every night. Unfortunately, it closed early (10pm-ish?) There were always plenty of people there when it closed, so seemed silly for them to close and walk away from that money. 11pm would be more reasonable to close in my opinion.

I would not stay here for vacation, but would if I needed the convenient location to the airport. Most people we spoke to were only there 1-3 nights, then moving on to something better (cruise, another area of the island, etc.)
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Date of stay: February 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Room Tip: Facing the street may be quieter than facing the pool which is toward the airport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Omar Torres, General Manager at Hampton Inn Suites San Juan
Responded 16 Mar 2023
Saludos, First of all, our sincere condolences to you and your family. We appreciate you having stayed with us during this difficult time and providing this feedback. Please know that it is our mission and passion to provide memorable experiences to every guest and we pride ourselves in that. Having said that, I'm really sorry you didn't have the best experience this time, but we'd love to make it up to you if you give us the chance in a future visit to Puerto Rico. I have personally shared and addressed your review with managers and staff to correct this immediately. We hope to see you again and provide you with the attention and service that has positioned us among the top hotels in Puerto Rico for over 25 years. If there's anything we can do for you, I'm at your service. Best regards, Omar omar.torres@hilton.com
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Kim1117 wrote a review Nov 2021
NJ251 contributions215 helpful votes
5.0 of 5 bubbles
We only stayed one night at the Hampton Inn on our way to Vieques. Location near the airport was very convenient and the staff was so accommodating and helpful. The pool area is terrific and we enjoyed the evening happy hour. The bar serves delicious drinks as well. Breakfast was typical Hampton Inn and gave us a good start to our first vacation day.
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Date of stay: November 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from nnjprman
Nutley, New Jersey245 contributions90 helpful votes
Hello, You are correct. This hotel is not directly on the beach. The beach is about two blocks across the street. For us it was no big deal to walk the two blocks to the beach but it could be an issue if you are looking for a hotel right on the beach. I hope this helps. Thanks.
azsmile15 asked a question Nov 2022
Maryland7 contributions2 helpful votes
Has anyone used the babysitting service for this hotel? Details?
KEG17 asked a question Aug 2022
Madison, Wisconsin331 contributions41 helpful votes
What time is the happy hour? Is late checkout available?
Answer from nnjprman
Nutley, New Jersey245 contributions90 helpful votes
When I was there I missed the happy hour so I do not know what it is. Sorry. You could call them to get that info. I requested a late check out and they gave me an extra hour which was helpful to me since my flight was at 3:00. Regular check out is 11:00 am and they gave me until 12:00 at no extra charge. After that, I believe they charge. I don't know how much since I didn't need more than the extra hour. Also please note that late check out is possible based on availability. If they are completely booked, that may not be possible to do. Good luck!
Sheri G asked a question Sept 2021
2 contributions
Is there seaweed by the beach?
Answer from BoysInNY
Chicago, Illinois1,658 contribution701 helpful votes
I was there on Monday this week and there is some seaweed in the water and on the beach. It’s not a lot though.
ncblueone wrote a tip Mar 2024
16 contributions8 helpful votes
5.0 of 5 bubbles
"Ocean and beach are a short walk away. We used Ubers to get around. Very cheap. CVS and super grocery store a short distance from hotel."
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Kevin C wrote a tip Feb 2024
Naperville, Illinois203 contributions82 helpful votes
2.0 of 5 bubbles
"Deadbolt the door and use the mechanical stop to be sure."
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Kathy J K wrote a tip Feb 2024
3 contributions3 helpful votes
5.0 of 5 bubbles
"Pool was busier than expected. Happy Hour was a nice bonus. Breakfast had a nice variety. Coffee available 24/7. Excellent front desk"
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UNTAA O wrote a tip Jan 2024
1 contribution
4.0 of 5 bubbles
"Avoid the tourist trap Mexican restaurant across the street. Poor service and pricey. Also the hotel's beach club closes at 5."
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Rodney S wrote a tip Dec 2023
Birmingham, Alabama66 contributions23 helpful votes
4.0 of 5 bubbles
"Jet noise!!!"
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Not the right property for you?
There are more places to choose from in the Isla Verde area.
PRICE RANGE
₹19,771 - ₹27,613 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites san juan hotel isla verde, hampton inn and suites san juan, hampton inn carolina, hampton inn san juan, hampton inn & suites san juan puerto rico, carolina hampton inn
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HAMPTON INN SUITES SAN JUAN (Isla Verde, Puerto Rico - Carolina) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hampton Inn Suites San Juan
Which popular attractions are close to Hampton Inn Suites San Juan?
Nearby attractions include Carolina Beach (0.5 km), Club Brava (0.3 km), and Balneario Isla Verde (Playa el Alambique) (0.4 km).
What are some of the property amenities at Hampton Inn Suites San Juan?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hampton Inn Suites San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hampton Inn Suites San Juan?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hampton Inn Suites San Juan?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Hampton Inn Suites San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Piu Bello Gelato & Restaurant, and Metropol Restaurant Isla Verde.
Are there opportunities to exercise at Hampton Inn Suites San Juan?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hampton Inn Suites San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hampton Inn Suites San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hampton Inn Suites San Juan?
Many travellers enjoy visiting La Placita de Santurce (5.7 km), Fortín de San Jerónimo del Boquerón (7.5 km), and Antiguo Acueducto Rio Piedras (7.3 km).
Does Hampton Inn Suites San Juan have any great views?
Yes, guests often enjoy the city view available here.
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