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6/8/2017 7/8/2017
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    The Ritz-Carlton, San Juan

    6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 457
    US$ 457
    US$ 457
    Traveller (1544)
    Pool & Beach (446)
    Room & Suite (339)
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    Overview
    • Excellent50%
    • Very good27%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “blt” (246 reviews)
    “il mulino” (235 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Casino
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, San Juan
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    Hotel packages
    San Juan Marriott Resort & Stellaris Casino
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    The St. Regis Bahia Beach Resort
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    El Conquistador Resort, A Waldorf Astoria Resort
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Reviews (3,205)
    Traveller rating
    Traveller type
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    1 - 5 of 3,127 reviews

    Reviewed yesterday

    This was my first time staying at a Ritz-Carlton, and I was a little disappointed. Most of the staff was excellent, and that is what saves this place. It is impressive when you arrive, but then the hotel starts to show it's age. For instance,...More

    Thank martupetu
    Reviewed 2 days ago via mobile

    I have to admit that room prices are well below Ritz. Of course you always get what you pay for. So this is a nice hotel with clean big rooms. The pool and the surrounding areas very nice and clean. Pool is open 24 hours....More

    1  Thank gusvour
    Reviewed 2 days ago

    We stayed at the Ritz for my 30th birthday July 11th-17th, the customer service exceeded our expectations every day throughout the day. We stayed in a city view room, which was clean and comfortable, room service was top notch and I believe that one day...More

    Thank Nicole W
    Reviewed 3 days ago

    My family of four really enjoyed our vacation of four to Puerto Rico. The Ritz met all of our expectations except that on the final day our room did not get cleaned. However, as soon as we made guest services aware at 9:00 they came...More

    Thank Todd H
    Reviewed 3 days ago via mobile

    Stayed here for a business conference. The staff was Amazing!!! Front desk personnel were friendly and helpful, we never opened a door for ourselves, concierge people made our trip to Old San Juan a local experience!! Even the cleaning staff greeted us as we went...More

    Thank Pete K
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$ 257 - US$ 912 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Isla Verde
    • #3 Casino Hotel in Isla Verde
    • #3 Business Hotel in Isla Verde
    • #4 Family Hotel in Isla Verde
    • #5 Romantic Hotel in Isla Verde
    • #5 On the Beach Hotel in Isla Verde
    • #5 Luxury Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 416
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, getaroom.com, Hotwire and HotelQuickly so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Ritz-Carlton San Juan Hotel Isla Verde ,
    • Ritz-Carlton San Juan Hotel, Spa And Casino ,
    • Ritz Carlton Carolina ,
    • Carolina Ritz Carlton ,
    • Ritz Carlton Puerto Rico ,
    • Ritz Carolina ,
    • The Ritz-Carlton, San Juan Isla Verde, Puerto Rico - Carolina
    Add Photo Photos
    Traveller (1544)
    Pool & Beach (446)
    Room & Suite (339)
    Dining (105)
    Hotel & Grounds (894)
    Bathroom (43)
    Family and Play Areas (5)
    Business Centre & Event Rooms (2)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    cferrer14
    25 July 2017|
    AnswerShow all 2 answers
    Response from Kathy S | Reviewed this property |
    We rented a car at the hotel to drive to and from El Yunque. Very easy to rent and to drive. We only had a few hours to spend in El Yenque so we did a small hike. Ideally you'd want to spend a little more time on that side... More
    1
    Vote
    TravvelBug
    22 July 2017|
    AnswerShow all 6 answers
    Response from Donna O | Reviewed this property |
    I recall the beds being very comfortable.
    1
    Vote
    pinkbookworm
    17 July 2017|
    AnswerShow all 12 answers
    Response from Paul M | Reviewed this property |
    Not rocky at all. Soft sand, clear water and with the Ritz, tables, chairs and umbrellas wherever you want them. Go!
    0
    Votes
    Room Tips
    "we stayed in a city view room overlooking the airport, most day the airport noise was not noticible"
    Read review
    "We had a less expensive room on the city side but found it very quite and comfortable."
    Read review
    "3rd floor or above for the views"
    Read review
    "ocean view"
    Read review
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