We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, San Juan

Save
Share
Traveller (1598)
Room & Suite (490)
Pool & Beach (470)
Overview
  • Excellent50%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“blt”(363 reviews)
“il mulino”(236 reviews)
“the ritz carlton”(523 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
All hotel details
Additional information
Offers from The Ritz-Carlton, San Juan
Special Offer: Member Rates
Hotel deals
Offers from The Ritz-Carlton, San Juan
Special Offer: Member Rates
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (3,276)
Filter reviews
3,197 results
Traveller rating
1,552
866
468
179
132
Traveller type
Time of year
LanguageEnglish
More languages
1,552
866
468
179
132
Show reviews that mention
All reviewsbltil mulinothe ritz carltonclub leveltennis courtsmares restaurantsan juanlobby loungeturn down servicecity viewclose to the airportpool stafflong weekendluxury hotelpool viewfood and drinksbeautiful property
FilterEnglish
Updating list...
1 - 5 of 3,197 reviews
Reviewed 4 weeks ago via mobile

Family and I stayed here prior to the devastating hurricanes that damaged so much of the beautiful island of Puerto Rico. Service was impeccable. Staff was friendly and helpful. Amenities were extraordinary. Definitely a place to revisit to be pampered and treated like royalty. After...More

Thank BigWig724
Reviewed 8 August 2018 via mobile

I've stayed at a handful of Ritz Carlton locations, this location is very beautiful but not up to Ritz standards in my opinion.. Compared to the service Grand Cayman, Aruba and Cancun this place doesn't meet up to their standards, but it is a nice...More

1  Thank ron s
Reviewed 6 August 2018

We had a Family Reunion celebrating my father's 88th Birthday. The rooms and service was great and we loved BLT Restaurant. The pool was great but the ocean rocky and not like the Caribbean sea in the US VI

Thank Andi K
Reviewed 31 July 2018 via mobile

We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the...More

Thank tyleah J
Reviewed 4 June 2018

My family of 6 stayed in 2 rooms at this hotel. We found the entire hotel quite lovely, the staff very friendly and the pool and beach areas were gorgeous indeed. Also walking distance to quite a few restaurant options which was great! Can't wait...More

5  Thank Travelbug474
View more reviews
About
Description
Discover The Ritz-Carlton, San Juan, an enchanting luxury beach resort in San Juan, Puerto Rico. Allow our hotel to awaken your senses as you fall into a timeless spell on our idyllic grounds that include 2 ...More miles of golden sandy beach. Let our luxury resort's adventurous local cuisine, energetic casino and breathtaking accommodations with ocean views be your coastal paradise and your ultimate escape. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
Breakfast included
Free Parking
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Business
,
Family
,
Spa
,
Casino
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Spa
,
Casino
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Spa
,
Casino
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (1,598)
Room & Suite (490)
Pool & Beach (470)
Dining (133)
Amenities (13)
Family and Play Areas (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
jackiesiano
27 May 2018|
AnswerShow all 2 answers
Response from EWR2SJU | Reviewed this property |
Restaurants are open to the public. I would contact them about obtaining a guest pass. Their pool is very big!
0
Votes
Glamgirls123
17 November 2017|
AnswerShow all 7 answers
Response from PJ H | Reviewed this property |
We have friends who live in a high end development and they do not have power or water yet.
-1
Votes
wspano
8 October 2017|
AnswerShow all 4 answers
Response from Pil255 | Reviewed this property |
I don’t work for the hotel. Just visited there. Sorry
0
Votes
Room Tips
"higher floor is better"
Read review
"Higher floors are quieter and further away from the ground floor fun"
Read review
"just ask for an upgrade! they are very accomodating"
Read review
"pool or beach view"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing