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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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3,029 Reviews from our TripAdvisor Community

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Showing 2,955: English reviews
Start your review of The Ritz-Carlton, San Juan
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Brooklyn, New York
Reviewed yesterday NEW

Wildly overcrowded - 7 or 8 deep at the pool - you're required to pay extra to have a front row seat. I'm not kidding. It is even more crowded at the beach - which isn't that nice. You're surrounded on both sides by crowds of folks - with the fancy Ritz umbrellas standing out like a beacon amidst other...

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Helpful?
Thank Oskar-Brooklyn
Moore, Oklahoma
Reviewed yesterday NEW

This property is elegant and very well kept! By far, the staff at this property is exceptional from the moment I was greeted until I was bid a smiling farewell -- a special shout out to Gabriela, Housekeeping Staff -- Outstanding!! The food and beverages on the property are fantastic In fact, I was greeted with a mimosa :) while...

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Helpful?
Thank TheBuick
Boston, Massachusetts
Reviewed yesterday NEWvia mobile

We had been planning this trip for years, and when we finally were ready to take off, a blizzard hit which cut my 5 days to barely 3. No worries though, I was still greeted with a mimosa at checkin and spent the next 2 gorgeously sunny days laying on the beautiful beach at the Ritz. Waiter service brought us...

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Helpful?
Thank lisades2016
Tampa, Florida, USA
Reviewed 2 days ago NEW

Nice hotel on the beach, although beach views are limited. Friendly and attentive staff. Good restaurants. Sparkling wine at check in was a nice touch. Would definitely stay there again. Convenient to airport.

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Helpful?
Thank jhwwre
Reviewed 6 days ago NEW

First of all - the breakfast was FANTASTIC. I would recommend this hotel just for the fantastic breakfast. The pool area was amazing, the beach was amazing. This was one of the best hotels I've ever stated at. I loved it! Beautiful beautiful beautiful! i can't say it enough!

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Helpful?
1Thank GinaMarie D
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “GinaMarie D”, I am happy to read that you had a wonderful experience at our resort. The chefs will be thrilled to hear that you enjoyed the breakfast buffet and the eggs to order. Thank you, I love to read that this was one of the best hotels you've ever stayed at and that you enjoyed your vacation with...

Orlando, Florida
Reviewed 6 days ago NEW

The Ritz Carlton Hotel is an excellent hotel located in San Juan (Isla Verde Area), very closed to the International Airport and next to the beach. Rooms are big, comfortable beds,Room Service,Mini Bar, Coffee maker, complimentary bottled water, big bathroom with a lot of amenities and the robe is a plus! Casino area is big. They have Tennis Court and...

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Helpful?
1Thank Love2travel2222
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Love2travel2222”, I love your title, "Excellent Hotel And Excellent Service!" On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

Miami, Florida
Reviewed 6 days ago NEWvia mobile

Just a ten minute ride from the airport. Welcomed with a guava mimosa and friendly staff. Relaxing by your chose of the pool or the beach with staff that is ever present to take your order or you can go to the outdoor bar and grill. Has a very nice gym with all the typical machines. There is a nice...

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Helpful?
Thank panter98
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “panter98”, I appreciate your wonderful comments you posted on Trip Advisor. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. I am happy to read that our staff made a difference, making your stay a memorable one. We look forward to your return visit. Warm regards, M. Peña Communications...

St. Louis, MO
Reviewed 6 days ago NEW

The service was exceptional. The staff was very friendly and helpful. The grounds were beautifully maintained. It is truly a gorgeous property. The restaurant prices were on the high side, but that's to be expected at a resort of this caliber. We were surprised when we were walking on the beach, back to the hotel, and it was securely locked...

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Helpful?
Thank donnaopfer
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “donnaopfer”, Thank you for being our guest and sharing your experience. I appreciate your kind words about the staff being helpful, friendly and super nice. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

Denver, Colorado
Reviewed 1 week ago

The Ritz in Isla Verde has THE best staff on the planet. Everyone we encountered from bellmen, to front desk, to pool/beach attendants were top notch. Loved being greeted with a mimosa upon arrival! The Ritz is a 5 minute drive from the airport, but don't worry, you won't hear any planes in your room. Pool area is perfection, beach...

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Helpful?
1Thank Diana M
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Diana M”, Thank you for being our guests and for taking the time to write a very detailed review. I love the comment “THE best staff on the planet”. I will definitely share with the Ladies and Gentlemen, and they will be extremely happy to hear that we provided the service you came to expect. We look forward to...

Dubai, United Arab Emirates
Reviewed 1 week ago

Usual excellent service and amenities at a Ritz-Carlton. Met by name at curb and escorted to the Club Room for check-in and breakfast. Views and accomodations were superb and unbelievably close to the airport although we never heard a plane.

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Helpful?
1Thank LBN2013
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “LBN2013”, I love your title, “Super service in San Juan”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 20,835 - ₹ 58,942 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Isla Verde, Puerto Rico - Carolina
Hotel Style:
#2 Spa Hotel in Isla Verde
#2 Casino Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
93 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get a room with Ocean View, you will be in paradise!”
  • Bed
  • Coffee Maker
  • Bathroom
  • Desk
 of 5 bubbles Love2travel2222, 15 Feb 2017 | Read review
“Room 256 was perfect! The rooms are well insulated. Never heard any neighbors.”
 of 5 bubbles donnaopfer, 15 Feb 2017 | Read review
“I like an ocean view!”
 of 5 bubbles 202dianam, 14 Feb 2017 | Read review
“Ask for pool view room.”
 of 5 bubbles LBN2013, 13 Feb 2017 | Read review
“Ask for ocean view”
 of 5 bubbles Alohachick60, 13 Feb 2017 | Read review
5 of 5