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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
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3,110 Reviews from our TripAdvisor Community

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Showing 3,035: English reviews
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Reviewed 2 days ago NEWvia mobile

Worst experience ever from the time we checked in including our spa appointment. Definitely not what we expected. I will say the pool staff were accommodating but that's about it. Very rude over all experience. Such a shame.

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Helpful?
Thank pmessinail
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "pmessinail", I am very sorry that we disappointed you and that we were not able to provide you a wonderful experience. Please accept my sincerest apologies that you were treated right. I am glad to know that the pool staff was very accommodating. I hope you give us another opportunity in the future, or at any of our other...

Chicago, Illinois
Reviewed 4 days ago NEW

My wife and I chose this hotel as something of an experiment. Would the luxury of a Ritz-Carlton trump the proximity to the airport? A word about the proximity to the airport. There is just a line of trees and a four lane road between the main runway and this hotel. I believe the hotel in the center of O'Hare...

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Helpful?
2Thank PDW0415
Bethpage New york
Reviewed 5 days ago NEWvia mobile

We stayed at the Ritz Carlton during Spring Break 2017. The grounds were so beautiful. Pool and beach area were equally as wonderful. The beach bar food is delicious (nachos were awesome) kids loved the chicken nuggets. We went to BLT one night and I must say it was probably the best dinner I ever had. My husband and kids...

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Helpful?
Thank stafins
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “stafins”, Thank you for being our guest and sharing your experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will be happy to know that their work is being recognized. I appreciate your kind words about the staff being helpful, friendly and super nice. Lastly, I am sorry...

Valparaiso, Indiana
Reviewed 6 days ago NEW

Awesome service, great getaway, nice rooms, and good food to say the least. There are not many resorts that can compete with this hotel in Puerto Rico. I had lots of fun with my family on this trip, but I'm not sure I would go back to Puerto Rico. I loved the resort but the food was only mediocre.

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Helpful?
Thank AdrienneHein
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “AdrienneHein”, I am happy to hear that you had a perfect family get-away. Thank you for the wonderful comments about the guest rooms, which I will share with the housekeeping team. It is nice to hear that you had a fun time with us. We look forward to hopefully a return visit. Warm regards, M. Peña

Avon, Ohio
Reviewed 1 week ago

My husband and I had a wonderful getaway at the Ritz-Carlton in Puerto Rico Isle Verdes area. The staff is super friendly and helpful. WE needed a room change because it was a corner room with a view to nothing but a rooftop. Front desk staff obliged and we were moved to our city view room. Our room was clean...

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Helpful?
Thank mharmych
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “mharmych”, I am happy to read that you had a wonderful experience at our resort. Thank you for describing your vacation, room, and food. I appreciate your comments about the room, which we are working on. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience....

Chicago, Illinois
Reviewed 1 week ago via mobile

Very close to airport. Taxi was $16.00. They greeted us at the door with a welcome beverage. The resort is. It very large but is very pretty. It's true the carpet is worn and the place shows some wear and tear. We had a city view which was quiet and just fine. The furniture is an odd scattering of mismatched...

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Helpful?
1Thank Sarabjesser60610
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Sarabjesser60610”, Thank you for being our guests and for taking the time to write a very detailed review. I will definitely share with the Ladies and Gentlemen, and they will be extremely happy to hear that we provided the service you came to expect. I appreciate your comments about the room and hallways, which we are working on. The...

Reviewed 1 week ago via mobile

Wow. How sad to share my huge disappointment in this venue. No room designated until 5:30p. Sat in 'refugee-like' lobby with many other families waiting to get settled. They clearly had no capacity for holiday week. I'm here day 3 and one elevator out of service. Pool area completely packed out with no room to move to the point guests...

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Helpful?
2Thank Sandi S
New York City, New York
Reviewed 1 week ago via mobile

Family vaca to escape the winter and get some sun. Was a bit crowded as it was a kids vaca week off but the hotel was great upgrading our room within less than 24 hours. Beautiful property, as per the great Ritz standards, you won't be disappointed!

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Helpful?
Thank spgfan17
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “spgfan17”, I appreciate the wonderful review you wrote about your experience with us. I am happy to read that our staff made a difference, making your stay a memorable one. We look forward to your return visit. Warm regards, M. Peña

Reviewed 1 week ago via mobile

We came here for our spring break with a 10 and 6 year old. We have stayed at many Ritzs and the service here was outstanding. We where fortunate to have access to the club level and we wanted to give an extra shout out to Amanda and the rest of the club level employees. They where so great with...

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Helpful?
Thank Glenn S
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Glenn S”, Thank you for choosing our resort for your four night vacation in Puerto Rico, enjoying our Club Lounge, all its meals and services, throughout your stay. I love the comment “service here was outstanding”. I will definitely share with the Ladies and Gentlemen, and they will be extremely happy to hear that we provided the service you...

Reviewed 1 week ago

Friendly, professional staff and lovely resort. Would highly recommend and loved every aspect of the trip! The Photography Concierge was incredible with customized photo session and quick, gorgeous photos! Restaurants and service exceptional. Excellent all around!

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Helpful?
1Thank Christine K
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Christine K”, I love your title, “"Exceptional Experience"”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña

1,749 photos of this hotel

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Amenities (13)
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Beach (26)
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King Pool View Room (83)
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 19,238 - ₹ 55,901 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Isla Verde, Puerto Rico - Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Of course best views face the beach....although out city view was fine”
mharmych, 15 Apr 2017 | Read review
“Great rooms with oceanfront balconies”
christinekN7359BH, 13 Apr 2017 | Read review
“Ask for a room with a balcony with a pool or ocean view”
pelsberry, 11 Apr 2017 | Read review
“We really enjoyed the lovely ocean view!”
77travelgirl77, 8 Apr 2017 | Read review
“Ocean view”
Traveler2012311, 5 Apr 2017 | Read review
5 of 5