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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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2,985 Reviews from our TripAdvisor Community

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Showing 2,914: English reviews
Reviewed yesterday NEW

All our expectations of a Ritz Carlton hotel were met: efficient service, first class food and rooms, and the landscaping was impressive too! The staff at the Lobby Bar were particularly welcoming and cheerful and the sushi bar there a welcome discovery. The pool area, while crowded and busy was well laid out and the accessibility of the beach a...

Thank Leigh O
Fairfax VA
Reviewed yesterday NEWvia mobile

Just finished a 6 night stay her with my family. I was a little concerned by some of the less than great reviews but after my stay here I'm utterly mystified how anyone could have had a bad experience here. For starters the staff is amazing. Everyone is friendly and eager to help. This was a level of service above...

Thank Elan F
Reviewed 2 days ago NEWvia mobile

We just left the Ritz Carlton after 5 fabulous nights. Literally just a couple minutes from the airport, you enter a relaxing world of top shelf service, people who are happy you are there and sincerely show it, fabulous food and drink, and a wonderful pool and beach! BLT steak is incredible, as are all the restaurants on property. A...

Thank Dave S
New York City, New York
Reviewed 3 days ago NEW

Stayed here for the second time. The service is EXCELLENT. Very responsive when you need something. Pool waiters will let you order items that aren't on the menu (for example, we wanted crudites and it wasn't on the menu, and they got it for us). The hotel is a tiny bit rundown and probably could use a bit of a...

Thank Elizabeth G
Montville, New Jersey
Reviewed 3 days ago NEW

The property is oceanfront and everyone is so incredibly kind and attentive to your every need. The food was fantastic and every amenity is on par. This is a great place for a business meeting or family vacation. A must stay.

Thank Kathy W
Reviewed 4 days ago NEWvia mobile

From the moment we arrived until the time we left the service was impeccable all of the staff went out of their way to be extremely friendly courteous knowledgeable and just plain fun the food in the LT restaurant was exceptional along with all the late-night snacks in the lounge the overall experience was excellent we will definitely be going...

1Thank Mark C
Reviewed 5 days ago NEW

We stayed at the Ritz this time for aspecial occasion. Expectations were exceeded from arrival with mimosas and puerto rican sweetbreads to the time we checked out and noticed two 'fond farewell' tags on our luggage when we arrived at the airport to go home. Room is spacious, we had a pool/ocean view balcony room and club level access. Club...

Thank aaronstew
Boston, Massachusetts
Reviewed 6 days ago NEW

Service was excellent, room pool and beach are all first-class. But this hotel separated itself in the eyes of my family with its exceptional food. Chefs Simon, David, Dennys, and Landrau accommodated my celiac disease with personal care. We ate at the hotel for every meal during our stay, and spoke with a chef each time to confirm my necessary...

Thank AustinL781
Corpus Christi, Texas
Reviewed 1 week ago

Property was in very good condition. I did find the staff friendly and welcoming. Was offered a glass of champagne upon check in. I enjoyed the spa and was up sold to the 80 min, which was worth it. Then I was offered some kinda of yoga lotion but wasn't told about the cost. Just had it applied to my...

1Thank Gilmorez
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Gilmorez", I would like to thank you for the very candid feedback on your 23 hours stay with us. I am happy to read that you liked the property and enjoyed the warm welcome. Your comments about the Spa experience and the Pool are extremely valuable to our operation and continue improvement. In Puerto Rico, most hotels have a...

Reviewed 1 week ago via mobile

Reading the reviews of this hotel I was concerned about its condition. My concerns were unwarranted. The room was clean that we stayed in. One of the lamps stopped working, I let house cleaning know and it was fixed by the time my family went back to the room. I never stayed at a Ritz Carlton before, but now I...

1Thank MillerOD
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “MillerOD”, I truly appreciate your very detailed review you posted. Thank you for the wonderful comments about guest rooms, which I will share with the housekeeping team. Thank you for recognizing our pool and beach staff for being exceptional, that means a lot to them and I will ensure to share your compliments with them. Your comment that you...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 22,236 - ₹ 55,385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Isla Verde, Puerto Rico - Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
88 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for oceanfront”
 of 5 bubbles kathywB2108LJ, 19 Jan 2017 | Read review
“Facing the ocean”
 of 5 bubbles AustinL781, 16 Jan 2017 | Read review
“The rooms with a view of. The pool were very nice. We did not have any noise from the AC”
 of 5 bubbles barbval2017, 12 Jan 2017 | Read review
“Ocean front, high floor”
 of 5 bubbles Bonnie174, 9 Jan 2017 | Read review
“ask for a junior suite....they moved us and the room was bigger”
 of 5 bubbles PatrickN395, 4 Jan 2017 | Read review
5 of 5
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