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Napa Mermaid Hotel and Suites

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Traveller (1114)
Room & Suite (265)
Pool & Beach (214)
Overview
  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“junior suite”(71 reviews)
“frozen fruit”(37 reviews)
“pool area”(76 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,598)
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971 results
Traveller rating
770
154
41
5
1
Traveller type
Time of year
LanguageEnglish
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770
154
41
5
1
Show reviews that mention
All reviewsjunior suitefrozen fruitpool areastandard roomhalf boardhotel barbeautiful hotelside sea viewbreakfast and dinnercold flannelsmin walkevery eveningsun loungersbeach towelsgrecian baywould highly recommend this hotelrelaxing holiday
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1 - 5 of 971 reviews
Reviewed 1 week ago via mobile

Stayed one week in Napa mermaid on July 2018. We really enjoyed our stay. Hotel and the rooms were clean. Breakfast was absolutely amazing; lots of options and everything I tried tasted good. Location of the hotel is also very nice; the beach is close...More

Thank Sanna T
Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and SuitesResponded 6 days ago

Dear Guest Thank you for your review and kind comments. We are pleased to hear that you enjoyed your stay with us and especially the food, and we look forward to welcoming you back in the near future. Kind regards Maria Paschali

Reviewed 1 week ago via mobile

A third stay here and was a great hol as usual.Made even more special as a surprise upgrade to Junior Suite which was a huge room..lovely !!! The hotel makes everything so easy from check in to going home. We booked direct this time...so easy...More

Thank dippyjoy
Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and SuitesResponded 6 days ago

Dear Guests Thank you for your review and for honouring us with your repeated visits. We were delighted to hear that you had another fabulous stay with us and thank you for your kind comments which we have passed on to our team members, especially...More

Reviewed 2 weeks ago via mobile

We went to the napa mermaid in June this year for our family holiday, think it was our 10th time!!!!! I no that's a lot but we love it there, location brilliant as it's over the road from beach, 3 minutes from bars and restaurants,...More

Thank roseyyorkshire
Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and SuitesResponded 6 days ago

Dear Guests Thank you for your wonderful review and for honouring us with your 10th visit!. We are delighted to hear that you had another enjoyable stay with us and and that the team looked after you. As with all guest feedback, we have shared...More

Reviewed 2 weeks ago via mobile

Been here three times now & we won’t be going back, each time a little less happy so will cut our losses & stay away. For years there has been problems with people reserving sun beds & for years the management say it’s noted &...More

Thank chalkcheese1
Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and SuitesResponded 1 week ago

Dear Guest Thank you for your review and for your constructive feedback. Obviously we are disappointed that you did not receive the service which should have been afforded to you and would like to apologize for any inconvenience which may have been caused. We would...More

Reviewed 2 weeks ago

The hotel is very beautiful , friendly staff , i like my room with a sea view and nice balcony , the room was clean with a comfortable bed , the toilet was small but it was clean . the breakfast nice .

Thank badera868
Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and SuitesResponded 1 week ago

Dear Guest Thank you for your review. We are pleased to hear that you enjoyed our hotel, the food and the service and we look forward to welcoming you back in the near future. Kind regards Maria Paschali

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 155 - US$ 351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Ayia Napa
#4 Luxury Hotel in Ayia Napa
#4 Spa Hotel in Ayia Napa
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 155 - US$ 351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Ayia Napa
#4 Luxury Hotel in Ayia Napa
#4 Spa Hotel in Ayia Napa
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1114)
Room & Suite (265)
Pool & Beach (214)
Dining (109)
Amenities (20)
Business Centre & Event Rooms (5)
Questions & Answers
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michelle d
30 June 2018|
AnswerShow all 5 answers
Response from Kjohnr2001 | Reviewed this property |
Taxi cost around 10 Euro’s as I recall, can’t remember about a bus..... We got a cab there and walked back to the hotel. Nissi beach really nothing special
1
Vote
michelle d
30 June 2018|
AnswerShow all 2 answers
Response from dizzy01london | Reviewed this property |
Yes bus stops out side hotel going both ways to nissi beach/ water park or going the other way fig tree bay etc pambos from hotel taxi will always be available to take you Probally around €10 as we went to lamnai beach same... More
1
Vote
Amies9
3 December 2017|
AnswerShow all 4 answers
Response from JohannesJacobus1957 | Reviewed this property |
I don’t know to be honest. Please contact the hotel and ask, kr Jos
0
Votes
Room Tips
"i advice to book a room with a sea view"
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"All rooms are nice"
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"Sea view rooms are lovely"
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"Any of the rooms are good, when we stayed the hotel was quiet even though almost full."
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