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Althoff Grandhotel Schloss Bensberg

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Althoff Grandhotel Schloss Bensberg
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758 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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Amsterdam, The Netherlands
Reviewed 2 weeks ago

We have beaked a Jr. Suite which was absolutely gorgeous and spacious. The hotel staff was super friendly and welcoming at any time!! Down side are the dinner options at the hotel as well as the breakfast! As we didn't get the chance to eat at the Vendome restaurant we booked a table at the Enoteca, which is - compared...

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Helpful?
Thank Felix S
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Felixschmuck, Thank you for taking the time to tell us about your stay at Althoff Grandhotel Schloss Bensberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Althoff Grandhotel Schloss Bensberg, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us....

Cagliari, Italy
Reviewed 4 weeks ago

Everything was perfect. I was taken care of everything. From welcome to farewell, from the selection of dishes in the Italian Restaurant to the choice of drinks in the bar I received a satisfying answer to every request. I am looking forward to staying with you at the first possible opportunity.

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Helpful?
Thank Gerhard756
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Mr. Gerhard756, Thank you for taking the time to review your recent stay at Althoff Schloss Bensberg. I am delighted to hear that your entire experience was perfect. I look forward to sharing your kind words with the Team. We hope that a opportunity will come up very soon. Kind regards Kurt Wagner General Manger

Zoersel, Belgium
Reviewed 14 February 2017

The journey starts with a warm welcome at the valet service, continuous at the reception desk and only ends with a warm farewell from the valet service. in between we have experienced : very friendly people, very nice room, superb food, excellent service. This feels like heaven. going back and back and back and back....

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Helpful?
Thank Philip1611
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Philip, we are thrilled about your Feedback! Thank YOU! I will be sure to pass on your generous comments to my colleagues as I am certain this will further motivate them to delight and satisfy our guests. Looking Forward to welcome you back soon! Kind regards Kurt Wagner General Manager

Zurich, Switzerland
Reviewed 29 January 2017 via mobile

We stayed here for a special night for my birthday - the main reason was to be able to dine in Vendome (which was amazing). The hotel is really luxurious, the room was spacious, stylish and comfortable and the staff were really friendly. We really enjoyed relaxing in the spa and breakfast was also excellent. The only slight complaints I...

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Helpful?
Thank LisaJane072
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thank you for your review of Grand Hotel Schloos Bensberg. We are delighted that your dining experience at our Gourmet Restaurant Vendome, as well as the rest of your stay, was to your fullest satisfaction. I am excited to share you Feedback with our Team. The fridge we have repaired Thank you very much and we are looking...

Quezon City, Philippines
Reviewed 26 January 2017 via mobile

Super late review but went here mid part of last year and I must say it was one amazing experience! We were given one of the seemingly attic rooms and although it wasn't at the heart of the hotel, we had our own ante room which was pretty cozy! The bed was fit for a princess but what I loved...

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Helpful?
Thank elistravels
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Pricess and Prince, Thank you for taking the time to tell us about your stay at Althoff Grandhotel Schloss Bensberg. We are delighted to read that you had a pleased stay with us! At Althoff Grandhotel Schloss Bensberg, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. We appreciate the time...

Folkestone, United Kingdom
Reviewed 23 January 2017

The drive up to the hotel tells you what to expect. This is a very grand place indeed. If you’ve ever stayed at Gleneagles in Scotland, it’s in that league, although not as big. The rooms are very well appointed; although I always seem to lose the battle of wits with the 2 single duvets they put on double beds...

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Helpful?
Thank shinyredcar
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear guest, Thank you for your review of Grand Hotel Schloos Bensberg. We are delighted that your dining experience in our Restaurants where to your fullest satisfaction.I am excited to share you Feedback with our Team. We do have the opportunity for a big bedcover upon request, just let us know and we will follow up acordingly next time. Thank...

Auburn, Alabama
Reviewed 3 January 2017

We have been staying at this hotel every year for over a decade and plan to return, although were disappointed last year as well as the visit this December, that the once friendly looking grand rooms, that were usually decorated in elegant yellows, cream and gold are now held in the all too common shades of mud. I hope this...

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Helpful?
1Thank Renation
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thank you for your review, I am very disappointed to read we have not exceeded your expectations this time. We are very proud to have now renovated all guest rooms. As you described, the three main colors of our rooms are gold, blue and red. Maybe next time you are staying with us, we can find a room,you...

New York City, New York
Reviewed 2 January 2017

Beautiful Palace Hotel just outside Cologne- great service. Large rooms. Spotless. Stayed there over New Year Eve and the celebrations and fireworks were spectacular. Expensive but worth the price. Would go there again, yet besides the Cathedral there is not much else to see in the city.

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Helpful?
Thank 702dariusk
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest, Thanks for staying with us over New Years Eve. We work hard, especially during the holy season, to make our guests happy and appreciate your feedback! We are looking forward to welcome you back very soon, hopefully earlier than New Years Eve ;-) Kind regards Kurt Wagner General Manager

Noordwijk, The Netherlands
Reviewed 30 December 2016

The property is impressive, generally well maintained, however the level of service is rather average and for sure not adequate to a five star hotel. A few examples. The day of the arrival with my family, including a three years girl, we could not have dinner at the hotel and the receptionist did not make any effort to solve the...

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Helpful?
Thank CVet2014
AlthoffHotelGroup, Manager at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Guest Thank you for thi review following your recent stay at Grand Hotel Schloss Bensberg. First of all, I would like to express my apologies that you did not feel well looked after by the reception team in regards to your table reservation and your room temperature. We constantly strive to offer our guests a unique and memorable experience,...

Dubai, United Arab Emirates
Reviewed 29 December 2016

The property is beautiful however 5 star standard is not provided especially since you are paying for it. 2 single beds which were tight together to look like kingsize bed No coffee machine in the room, no chance to replace very soft pillow. Unable to regulate heater so it was very hot at night. Breakfast too expensive for the selection...

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Helpful?
Thank ahmadghazal
AlthoffHotelGroup, Geschäftsführer at Althoff Grandhotel Schloss Bensberg, responded to this review

Dear Mr. Ahmadghazal, Thank you for taking the time to review your stay at Grand Hotel Schloss Bensberg. Naturally, I was disappointed to see that aspects of your experience with us did not live up to your expectations. We take great pride in providing five-star service and it is most concerning that you did not find this to be the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands. ... more   less 

Additional Information about Althoff Grandhotel Schloss Bensberg

Address: Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Bergisch Gladbach
Price Range: ₹ 11,683 - ₹ 17,246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Althoff Grandhotel Schloss Bensberg 5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Grandhotel Schloss Bensberg Cologne
Grandhotel Schloss Bensberg Hotel Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Althoff Grandhotel Schloss Bensberg staff and other travellers.
5 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Althoff Grandhotel Schloss Bensberg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jr Suite is amazing”
FelixAmsterdam, 5 Apr 2017 | Read review
“Take the one you like best. there are offers for everyone's wishes.”
Gerhard756, 26 Mar 2017 | Read review
“Choose a top floor with a view over the castle. A junior suite is recommended to have more private space and comfort.”
  • Sitting room - in the evening changed in extra beds for the children
  • Bedroom
jaccov210, 24 Nov 2016 | Read review
“The Dom suite on the first floor is stunning!”
stan1964, 30 Oct 2016 | Read review
“Some suites have tiny windows and no view. Be careful.”
  • Suite bedroom.
  • View from room.
  • Suite living area.
  • Suite bedroom.
  • Bathroom.
ittessot, 9 Oct 2016 | Read review
5 of 5