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#5 of 5 hotels in Chatswood
Location
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Value
Looking for a place to stay in Chatswood? Then look no further than The Sebel Residence Chatswood, a family-friendly hotel that brings the best of Chatswood to your doorstep.
The rooms offer a flat screen TV, air conditioning, and a kitchenette, and getting online is possible, as wifi is available, allowing you to rest and refresh with ease.
The Sebel Residence Chatswood Hotel features room service and a concierge. In addition, as a valued The Sebel Residence Chatswood guest, you can enjoy a pool that is available on-site. Guests arriving by vehicle have access to parking.
While visiting Chatswood, you may want to try some bibimbap at one of the nearby restaurants, such as The Bulgogi.
We’re sure you’ll enjoy your stay at The Sebel Residence Chatswood as you experience everything Chatswood has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Modern
Languages Spoken
English, Chinese
Location
37 Victor St, Chatswood, Willoughby, New South Wales 2067 Australia
The Sebel Residence Chatswood
382 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Although this room was visually outdated and carried a smell of age we had a comfortable stay here.
Needing to be in surgery with our disabled daughter quite early we chose to stay the night prior.
Everything was outdated and showed obvious signs however the bed was super comfortable, kitchen had everything you need, right across from the westfields so although there was no catering at this hotel you could find meals close by.
Although standard in most hotels we have actually never been charged for the special need of a crib (to secure our 4.5year old safely as she is super tiny and unable to sleep in a regular bed due to disability) this is to purely cater for her disability yet this hotel charged $10 to use in our room.
Parking has also been of a privilege to us in every other accor hotel we have stayed in having always been complimentary, no charge with a genuine understanding of how crazy life is for us with our daughter - something that I greatly appreciate and am humbled by. here we were charged $25. So on a personal note I was just a little unprepared to all of a sudden need to pay for these options when i emailed prior to arrival and upon booking to notify of our needs as I always do.
With a late check out requested to accomodate our hospital departure times I am happy to say our stay was comfortable once past the initial surprises as mentioned.
The obvious COVID restrictions reduced the use of recreation amenities, As expected.
As a member the usual privileges did not apply, however we were warmly accommodated to the best of the hotels ability, I also understand the impact of COVID 19 and the financial burden upon everyone right now whilst I have mentioned here my shock of requested payment for parking/cot, I did pay for these with little hesitation and are more of a personal expectation from many previous stays.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 29 Jul 2020
Dear haleys0nh0lidays, Thank you for your time in providing feedback. It's great to hear that you had a comfortable overnight stay with us. We sincerley understand the stress associated with COVID-19 and the adverse impact it has had. It is our hope we were able to ease some of this for you with our warm welcome and special gifts. We do hope you will allow us the opportunity to welcome you and your family again in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently my family and I spent 10 days at The Sebel in Chatswood, the location is fantastic, Westfield shopping centre is across the street and a mall with great food options and a lot more shopping right outside The Sebel. Public transport very close as well. The staff were very helpful and friendly and went out of their way to help. But the hotel is marketed as premium accommodation which it certainly is not. It is very old and dated and in need of some TLC, the kitchen floor was very old and marked. There were a little child's hand prints on the windows, so the windows definitely hadn't been cleaned before us. We bought most of our groceries the first day we arrived and went to use the oven the first night, we had our chicken etc ready to cook but the oven would not work, my partner called down to reception, a guy came up to see what was wrong, next morning they got maintenance to try to find out the problem, the oven was so old it was probably old age, it could not be fixed, so we could only use the microwave and stove top. We were offered another room, but because we were on the 22nd floor and paid more for a premium room up high we turned down the offer of another room down on the 16th floor, the view was not as spectacular as higher up on the 22nd floor, and we didn't want to have to pack up and move again. We were very impressed with how the staff allowed us to cook our food from our first night, in the room down on the 16th floor, it was greatly appreciated. I have never stayed anywhere that didn't have a toilet brush or even a dustpan and broom, after a few days with 2 adults, a 9yr old and 13yr old it would have been good to be able to sweep up crumbs etc. Also the pool deck was being renovated, so there was nowhere to sit, in the 10 days we were there we never saw anyone come to work on the tiles, my girls were really looking forward to going to the pool but we used it about 3 times as it wasn't a place you wanted to be when there was nowhere to sit and watch them. I would definitely stay in the suburb Chatswood again, easy to get to the CBD, and a great city vibe, I'd just not stay at The Sebel again.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip:Â Parking $25 day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 30 Jul 2023
Hello 624taniaj, Thank you for taking the time to tell us about your experience at The Sebel Sydney Chatswood. I am very sorry that your experience did not meet your expectations. At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Maintenance team to address the issues you have described and prevent future occurrence. However, I am glad the staff were able to assist in ensuring you were able to use the facilities you required. I am very sorry that we let you down, this is not the level of service and excellent that we strive for. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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This complex is great but location for Sydney city is a little further than had hoped, however the train service is second to non - train station very close and easy to use. We had a room on 16 floor over looking the City (in the distance) which was lovely. The apartment is very spacious with everything needed to enjoy your stay. Only complaint is that the oven was broken and didn't warm up very well so we were limited with what we could cook, although we ate out most of the time. There are not many English type restaurants nearby but there is a supermarket with everything you would need very close by. The service There is a fantastic shopping centre opposite but only opens until 5pm. Wish we had stayed at the Sebel in the City Centre, as feel it would have been worth the extra money to be centre based.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Â Choose a room with a good view of Sydney city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 29 Jul 2020
Dear longs247, Great to hear that you enjoyed our self-contained spacious apartment, in the heart of Chatswood. With regards to your broken oven, we sincerley apologise for the inconvenience and hope that you will allow us another opportunity on your return to Sydney. Thank you for sharing your time in sharing your review. Kind regards
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DO NOT STAY HERE! This was easily the worst hotel experience we have ever had. On arrival to the apartment there was a very bad smell emanating from the laundry. When we down to reception to tell them about this the woman at the desk asked "what did we mean?" and had to be convinced that there was an unpleasant aroma. While we were out someone sprayed air freshener around to mask the smell. The balcony was filthy from some type of construction or renovation work. There were cigarette butts laying about. There were cement stains on the windows which were, again, filthy. Curtains in all the rooms were dirty, stained and in the living area torn. Tried to cook breakfast on our first morning there only to discover that the stove didn't work. Had to wait for someone to fix it. The stove itself had obviously not been cleaned in a very long time. Clothes dryer did not work. There was no clothes rack or pegs which is standard in most apartments. All rooms were generally dirty and in dire need of a good clean. Unable to use the dishwasher because the lid on the compartment that held the dishwasher powder wouldn't close. No dishwashing liquid. The kettle leaked, wobbled on it's heating plate and generally looked unsafe. There was hair left behind by previous tenants in both shower recesses. No tea towels or cleaning cloths in the kitchen. Rang reception and asked if we could get a tea towel. Our request was met with laughter! The tea towel never arrived. Water pressure in the master shower was very low. Trying to regulate the water temperature whilst having a shower was near impossible. It was either scalding hot or freezing cold. The room key card did not work at one point and we had to get reception to come up to our room at 11pm to let us into the room. No Foxtel which is just about standard everywhere else, even in tiny country motels. Expected to pay for WiFi. The Sebel used to have a good name but this place is just trashing that reputation! It's blatantly obvious that no one cleans the rooms properly, checks the facilities in the rooms or even cares.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip:Â Stay somewhere else and save yourself the frustration of surviving this grossly inferior...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 30 Jul 2023
Hello stephentcassidy, I would like to express my deepest apologies to you regarding your stay with us. I am so sorry that we let you down regarding our housekeeping and maintenance. This is not acceptable, and I am saddened to hear about the abundance of issues you experienced. Please know that your feedback has been acted upon and I am so sorry that we were not able to make any improvements during your time with us. We appreciate your sharing your concerns, please know that they have been taken seriously and we are taking the appropriate steps to ensure that we make the improvements necessary to ensure this does not continue in the future.
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I can’t believe this is an Accor hotel. Absolutely disgusting. Dusty, dirty, filth. There was someone’s used Band-Aid stuck to the inside of the dryer door. The carpet had visible dirt and hair from previous guests in it (does the hotel own a vacuum?) Dishes and glasses were absolutely gross and cloudy but that doesn’t surprise me since the dishwasher was full of mould. Air conditioner was turned off at the master and only worked in the living area, not in either of the bathrooms. There was no daily maid service. That’s fine, but you need to provide guests with the ability to tidy up after themselves. One tiny kitchen bin with one bin liner, no broom or dustpan is not good enough. Not nearly enough washing up liquid. Also, if you’re going to triple sheet, you should at least have staff come in and make the beds back up daily. Triple sheeting is terrible at the best of times. Breakfast was meant to be included with our accommodation but there was no breakfast at all. When I booked, parking was quoted at $25 per day but on our arrival they charged $30. Even the pool area was filthy and the tiles and questionable construction work were a shocker. There is a paper sign on the pool door saying that they are working on their pool heater so the pool is cold. Given that they had not checked or updated the temperature in nearly a month, I’ll say this is absolute rubbish. The hotel’s only saving grace is the proximity to Westfield so that you can escape the filth as soon as the sun is up.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Don’t book this place. I should have listened to the other reviews.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 30 Jul 2023
Hello dubbomama, Thank you for taking the time to tell us about your experience at The Sebel Sydney Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Housekeeping and Maintenance teams to address the issues you have described and prevent future occurrence. I am very sorry that we let you down, this is not the level of service and excellence that we strive for. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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We paid for breakfast $14 per adult per night and received cereal, milk and a popper. Only booked this hotel fon the breakfast and balcony and our balcony was out of order. arrived at 2pm, our room was not ready so had to sit in lobby with 3 kids for almost an hour until room was ready for us to go in. When get finally got into room where was long black hairs left in the bathroom and realised we had no balcony. The whole stay was very disappointing. Will not be staying her again and would not recommend stating here.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 29 Apr 2021
Hello Sharni2203 Thank you for your feedback from your stay. I too was disappointed to hear of the issues you expereinced. We are not in the proactice of keeping our guests from checking in only to then find issues. This was certainly not to our standard and I am sorry for the upset and incoivenience caused to you and your family. Should you reconsider and would like to stay I would appreciate if you reached out to me. Thank you again for taking the time to share your experience I do apologise for this not being a positive stay. Kind regards Sandra Crisafi General Manager
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We booked and stayed at The Sebel for one night with our family of five (two adults and three children). We booked a two bedroom apartment, which looked lovely online.
Upon entering the room, it smelt like mould. Curtains and carpet were all mouldy and covered in brown stains. Everything looked old and unkept.
We had booked for three children, but because the second bedroom only had two single bedrooms, we were told while checking in that there was a fold out sofa for our other child. This was no issue. I had written in the notes, twice before arriving, to ask if the bed could be made up. When we got to the room, the sofa bed had not been made up, so we unfolded it to do it ourselves. What we found inside the sofa when we unfolded it was really disappointing. There were co2 chargers (obviously previous guests had been huffing the gas out of them to get high). There were about 6 or 7 of them left inside the sofa lounge, which obviously had not been cleaned at all. (Photo attached).
My husband went down to complain to reception about what we had discovered and he said he’d send a manager up straight away to clean it and make the bed up for my 7 year old son. In lieu of what had happened, he offered us a complimentary sparking water. Bizarre.
Anyway, awful experience. Dirty, run down, smelly, and an all round gross place to stay.
We have stayed in so many hotels all around the world, and I must say I’ve never gone to the effort to leave a review on trip advisor before. This is by far the worst place we’ve ever had to stay. We thought about checking out but it was too late to drag our three children out again at dinner time.
It is definitely not 4 star. A caravan would have been a nicer experience.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 28 Apr 2022
Your feedback is important to us and we thank you for taking the time to share your experience. We have let you down and ourselves by not actioning your request to have the sofa bed made up and ready for your child. I apologies for the apartment not being to standard and for our manager not addressing your concerns properly. We do thank you for choosing to stay with us and hope you will consider returning in the future which we would welcome the opportunity to provide you with the right experience. Kind regards Sandra Crisafi
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We stayed as a family of four after booking directly through the All Accor website. Elements of the room inclusions stated on the website were absolutely not provided, such as there was no coffee machine, no ice maker, certainly no pay tv or anything other than free to air, and no mini-bar. These were not an issue to us, but they should not state that this is part of the room when it is not.
It also provided the option to pay more for breakfast being included. When we checked in, we were offered a paper bag with some cereal as the breakfast. I said no, that's not what a reasonable person expects from an included breakfast at a hotel. Even if it was what they did usually, this should be very clearly stated in the website so you can make an educated decision about whether to pay extra for it. I did not accept the bag, and requested a partial refund of the extra cost I had paid. The manager on duty said he understood and I did not take possession of the bag at any time. He said he would chase up my request for the refund of the breakfast, but after reminding him as I checked out, and after sending an email requesting this to the hotel manager, I have heard nothing.
The room itself was tidy and comfortable. We had a two bedroom apartment. Apparently there was a pool, but no information was provided at any time about this. I found it on level 7, but we did not use it. I believe there should have been a gym somewhere, based on the advertising, but I have no idea where this might have been. Again, absolutely no facilities information was provided to us - nothing in the room, and no information communicated on check-in.
No cleaning materials supplied such as a broom, toilet brush, dustpan and shovel, so you cannot easily tidy up after yourself, and there is no housekeeping supplied (we were not there for a full week, I believe it occurs after that). One used toilet roll was available, and we had to go and request more to last us through the visit. A single bin liner was provided in the bin, so we had to ask for more of those as well, so that we could actually keep our room cleaned. We did not use the oven, and the area around the stovetop was quite greasy.
Minor complaints regarding cleanliness, dissatisfaction with misrepresentation of the booking, but overall, a very good location and room. I will be much happier when they refund me the extra amount I paid, but I have also requested they update the website listing so more people are not misled into ordering something that is not what they expected. There is pretty much no service provided at all, and this is not a 4 1/2 star hotel. I would suggest it should be updated to a 2 star hotel. Honestly, it does not exceed above-average accommodation needs, it does not actually meet them. It really is a budget and comfortable accommodation that meets purpose, but there is no service at all.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Be aware of what you are going to receive - don't just believe the website. DO NOT PAY EXTRA FOR...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed here a number of times over the years and have seen it rapidly decline.
We were in room 1302. First thing we noticed was that there were no knobs on the oven, we told reception and they came and looked and said there would be a guy to look at it tomorrow but they never came. They offered us to cook in another room and now I read other reviews and see this must be a common problem at Sebel.
The kitchen and bathrooms were not clean and there was hair on the floors. Only three dinner plates for a family of four. Only one saucepan no fry pan. No tea towel, broom or vacuum and now they only clean once a week for long stay. We were there for six nights and not one clean or top up of essential items such as toilet paper and soap, which was empty as they are refillable pumps. Carpet and furniture was dirty, windows unclean and a dining chair was broken.
The pool heater was not working and there were tiles lifted up in the pool area and cordoned off.
All the staff were polite and helpful apart from the gentleman who checked us in, who made a couple of inappropriate jokingly comments to me when I questioned the charge of something which was very embarrassing for me in front of other guests.
For the price the Sebel is definitely not value for money and we will not stay there again.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Crisafi, General Manager at The Sebel Residence Chatswood
Responded 30 Jul 2023
Hello stonybeck, I would like to express my sincerest apologies regarding your stay with us. We have let you down on this occasion and I am sorry that you did not have a good experience with us. Your review has been shared with our department heads and the team to assist them in making the changes necessary to avoid the same issues reoccurring. Please know that we take your feedback very seriously and I thank you for your honestly regarding your experience. Thank you again for your feedback, I am again so sorry that we let you down.
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We chose The Sebel for our family Christmas reunion, after 2yrs, because it offered 2 & 3 bedroom apartments with furnished balconies, plus an open air pool area. BUT what we got were 2 & 3 bed apartments with NO accessible balconies and a VERY restricted pool space which we had to make a booking for! The exterior refurbishment work was NOT made know to us when we booked, or anytime afterwards, if it had been we would’ve looked elsewhere. Although the apartment itself was very comfortable I’m extremely disappointed with the no access to the balcony and very limited pool space. It certainly was not worth the money we paid for not having these!!
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can catch the train from the airport to central station and change trains and then go to chatswood and the residence is only 5-10 minute walk from the station. Central to Chatswood is about 25 minutes in the train.
There are more places to choose from in the Chatswood area.
PRICE RANGE
₹12,952 - ₹15,559 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sebel residence chatswood hotel chatswood
LOCATION
AustraliaNew South WalesGreater SydneyWilloughbyChatswood
NUMBER OF ROOMS
52
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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