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Hotel Riu Palace Costa Rica

Certificate of Excellence
25/06/2017 26/06/2017
1 room 2 adults 0 children
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Hotel Riu Palace Costa Rica
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3,706 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Costa Rica
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Showing 3,185: English reviews
Barrie, Canada
Reviewed 13 February 2017

This resort was outstanding. From pick up at airport with tour guide David (Nexus) to resort, food, hospitality, entertainment, excursions (again Nexus). Very impressed with their respect of nature. Our last day we saw turtles hatching and making their way to the ocean. Lots of monkeys in the wild. Cant wait to go back.

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3Thank 2agilityshelties
Wirral
Reviewed 12 February 2017

Lots of animals and birds to see around the hotel, we seen howler monkeys, capochin monkeys, humming birds, leatherhead turtles, owls, parrots, oreos, turkey vultures, pelicans, osprey and an anteater just around the hotel

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4Thank karend36Wirral
Reviewed 12 February 2017

Before I start, I want to say the staff at Riu Palace Costa Rica are very polite and do their jobs well and the food here is lovely but when we arrived to our room on the first night we were welcomed by a cockroaches!!! We reported the problem straight away and they said they sorted the problem out. A...

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1Thank Gemma G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Costa Rica, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Stirling, Scotland, United Kingdom
Reviewed 12 February 2017

Stayed here with my partner for the second week of our Grand Tour of Costa Rica. The hotel is beautiful and the friendly and professional staff copes very well with the bursts of people flooding the halls upon the arrival of buses. The rooms are amazing, with balcony and jacuzzi right beside your bed. The food is delicious in the...

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3Thank George B
Morpeth, United Kingdom
Reviewed 11 February 2017 via mobile

I have stayed in many 5 star hotels around the world and unfortunately the Palace is not one of them. The hotel lets itself down in so many ways and could be so much better. The staff are great and all about making your holiday perfect but there are some who just go through the motions and feel that they...

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1Thank Glenn K
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Costa Rica, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Reviewed 11 February 2017 via mobile

I thought I would write my review whilst still on holiday...with just 2 more days left before having to face our English winter again. 1. The room (2072) is close to the ice machine, lifts and hotel lobby and overlooks the swimming pool and buffet. Not an ideal location but quiet enough. The room was never spotlessly clean - thick...

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7Thank Melanie M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Costa Rica, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Minneapolis, Minnesota
Reviewed 11 February 2017

Very well-kept resort. The employees work very hard, many of them work on the property by day and are in the fantastic shows in the evening (unbelievable talent; Adrianna- wish I could remember more names). We had a minor issue with our door keys not working and the staff came up and fixed it quickly. The food is truly amazing;...

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2Thank LG347
Essex
Reviewed 9 February 2017

We stayed at this Riu from 23rd Jan to the 6th Feb. AIRPORT AND CONNECTION The airport on touchdown was pretty empty and the baggage was unloaded very quickly, the customs section was breezed through in no time at all. We flew with Thomsons (UK) and a coach was laid on for us to take us to the hotel. The...

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12Thank Agentzigzag
Toronto, Canada
Reviewed 9 February 2017

First the pro's; the food and the wait staff are wonderful. There is a variety of food to choose from and the staff is very friendly. If you want to eat at a one of the restaurants you have to go before 7pm or you will not get in. They do not take reservations. The grounds are beautiful and well...

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7Thank kaitydag
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Costa Rica, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We were concerned to note that we failed to live up to your expectations....

Canada
Reviewed 9 February 2017 via mobile

We just returned from a week stay and I can't even think of enough positive things to describe our visit. The customer service was amazing, the food was delicious and different each day. We had absolutely no problem getting seated at the a la carte restaurants, and the bar service was very prompt. This hotel was the perfect all inclusive...

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2Thank Laurissa

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25/06/2017 26/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
Room types
  • Suites
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel lies directly on the beautiful, fine-sandy Matapalo beach, next to the hotel Riu Guanacaste. * The guest of Riu Palace Costa Rica may use the facilities in sister hotel Riu Guanacaste, except dinner meal * Main Building 6 floors 538 rooms * Next City Liberia 42.0 km approx. * Airport Daniel Oduber International Airport (LIR) 33.0 km approx. * Next ATM / Bank: 200 m * Credit cards accepted: Visa, MasterCard ... more   less 

Additional Information about Hotel Riu Palace Costa Rica

Address: Playa Matapalo | Sardinal Carrillo - Guanacaste, Sardinal, Costa Rica
Region: Costa Rica > Province of Guanacaste > Gulf of Papagayo > Sardinal
Price Range: ₹ 17,503 - ₹ 37,073 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Costa Rica 4*
Number of rooms: 538
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Also Known As:
Hotel Riu Palace Costa Rica Guanacaste
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Costa Rica staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden view on the west side overlooks the jungle with lots of birds and chance to see monkeys and other wildlife.”
  • Our
  • Pouring down rain, which it did most days, but not all day.
Andy1909, 28 May 2017 | Read review
“All rooms are junior suites”
jonclapham, 25 May 2017 | Read review
“Rooms are comfortable, clean & large with mini bar & drinks stocked daily. 24 hour snack lounge in the lobby & room service available also”
katherinef928, 24 May 2017 | Read review
“High floors with ocean view are worth the upgrade”
franciscog751, 23 May 2017 | Read review
“Rooms closer to the ends of the halls have better views”
Jesslynn4686, 23 May 2017 | Read review
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