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Hotel Riu Palace Costa Rica

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Playa Matapalo, Sardinal Costa Rica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Panoramas (21)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Costa Rica
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Sardinal
Location
Cleanliness
Service
Value
Travellers' Choice
The 24-hour all-inclusive Hotel Riu Palace Costa Rica opens all year round and is located directly on the beautiful Matapalo beach. Our guests may use the facilities in the sister Hotel Riu Guanacaste, except dinner meal. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Daniel Oduber Airport LIR (33 km) and Playas del Coco (18 km) and invites you to explore the area. The hotel has 538 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the fitness center. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Italian, Fusion restaurant and Steakhouse, as well as 6 bars and our Cappuccino patisserie & ice cream parlor.
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Room & Suite (1,010)1,010
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
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5,909Reviews1,818Q+A100Room tips
Traveller rating
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Popular mentions
Carlos G wrote a review 10 Apr
11 contributions4 helpful votes
Mr. Luis Duarte is a guard in the complex and his name is related with responsibility, respect and knowledge secure about the people, the surrounding areas and his lovely country with very kindly people and amazing nature. Thank you Luis...God bless you!!!
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
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Vee L wrote a review 9 Apr
Newark, New Jersey3 contributions
Great service at the resort and the staff are amazing. You can see them cleaning thoroughly throughout the hotel. Even on the beach the locals are awesome. Naldo and Bryan sell awesome bags and dresses. Junita and Sushi give amazing massges on the beach and they make sure everything is cleaned properly prior to your appointment. Jorge , Miguel and Roberto were awesome with the ATV’s . Miguel showed us awesome spots and even provided some historical context on various locations along our route. Also Ani takes amazing pictures while at the resort . Overall a great experience would definitely return.
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Date of stay: April 2021Trip type: Travelled as a couple
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Yvonne L wrote a review 8 Apr
17 contributions1 helpful vote
We checked in went up to our room before entering you could smell the mold and mildew outside the room. Inside the room it got worse. The mattresses had black mold on them I pulled the sheets up to inspect. The mold was everywhere. I complained to the front desk Jocelyn was super nice and moved us to another room. Unfortunately room 2 same problem. Did they eat these mattresses from a wet old dump? Again Jocelyn was excellent about apologizing and moving us. Room 3 same problem. This time we had to wait it out overnight to find a room. By this time I had asked to be moved to another hotel. They assured me they could make it right. 4th room was beautiful clean no mold. Wasted valuable vacation time. Was so tired and disappointed. The rest of the trip was fine but I cst et over the fact that they expect people to enjoy their. Jolted with the strong smell of mold and mildew. Heart broken because the place was beautiful with a deadly secret.
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Melvin Y wrote a review Mar 2021
Vero Beach, Florida5 contributions1 helpful vote
Upon arrival I assume the clerk was new or did not care as made several errors checking us in what should not of taking 25 minutes with no waiting in line and pre register the day before. Room was to have 2 beds did not, return to desk and was told would send someone to split the bed.and to wait in the room. 4hours for someone. to show up only after I checked and housekeeping wanted to move me. I said no as While waiting 4hours everything was unpacked and was not going to repack and unpack. The safe did not work that was another trip to the front desk and advised would send someone down t o fix. That took 25 minutes, however over the next 2 days they kept calling asking if I would be available to come fix the safe I advised it has been fixed. On day 2 housekeeping called wanting to make arrangements to split the beds I also advised them that was done the first night after waiting for them for 4 hours. I made a 3rd trip to the front desk to let them know 2 lights were out one was in the shower so at night time your shower was in the dark. Day 3 they came to fix the 2 lights, Light 1 was above next to bed they had to take off Wall to repair and recalk Was told not to use until the next. The shower light was replaced. Later that blew out with all the lights in the bathroom area. I gave up and checked out early the next day and reserved elsewhere. The food on I would rate a 1.5 just above terrible. The drinks well needed I would give a 5. Pool area was dirty. They charge for covid test which you need to take 3 days before. They advised me they were given to me5 days before, I said to early. they told me not to worry as the will just date it later to comply orI would have to wait and pay more 130 each rather then 60. Need I say more about their covid standard at the RIU.
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Date of stay: March 2021
Rooms
Location
Service
Room Tip: I upgrade at the palace to have a sofa rather. It was a piece of wood painted white a with seat...
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Costa Rica
Responded 6 days ago
Dear 926melviny, Thank you very much for choosing Riu and for sharing your opinion. We are sorry for the issues you describe in your review and that this made you shorten your stay. We are disappointed to learn that we were not to convince you as this is certainly not the impression we would like to pass on to our guests and not representative of our standards. Please accept our sincere apologies for any inconvenience. Regarding the food and drinks, we understand that this is one of the most important aspects in an all-inclusive hotel. Therefore, it is very disappointing to read that we could not reach your personal taste on this occasion. Your words will be taken into account as we constantly strive to improve our guest’s service. We regret to hear that you got the impression that our pools are not properly cleaned. Rest assured that as a part of our strict anti Covid-19 protocol, all our pools are being cleaned frequently using the appropriate water disinfection. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience We wish you all the best, Hotel Riu Palace Costa Rica Online Reputation Manager
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egerena wrote a review Mar 2021
Boston, Massachusetts67 contributions33 helpful votes
Great place to relax, re-charge, and enjoy your vacation. We stayed for a week and had a great time. The hotel is very secluded, clean and the staff is friendly and accomodating. They provide a good selection of food and the coffee is really good. We recommend the sunset cruise, it was very relaxing. The cruise provides drinks and a light dinner. They take you to a nice beach, but the best part is the great view of the sunset. Also, the massage close to the beach (not part of the hotel) was amazing! The locals run it and the price was reasonable. Near the beach, you can find monkeys! We felt very safe at this hotel because the staff took precautions to avoid the spread of COVID. The rooms were very comfortable. Other recommendations: Visiting Coco Beach (30 minutes), Llanos de Cortez Waterfall (1 hour away), The town of Tamarindo (1 hour away), and Diamante Eco Adventure Park. Hope you enjoy your trip!
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: The family suite had a good size balcony.
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3 Helpful votes
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PRICE RANGE
US$217 - US$483 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of GuanacasteGulf of PapagayoSardinal
NUMBER OF ROOMS
538
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Frequently Asked Questions about Hotel Riu Palace Costa Rica
Which popular attractions are close to Hotel Riu Palace Costa Rica?
Nearby attractions include Monkey's Bar & Restaurant (0.7 km), Playas del coco (6.2 km), and Playa Danta (6.5 km).
What are some of the property amenities at Hotel Riu Palace Costa Rica?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Costa Rica?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Costa Rica?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Costa Rica?
Conveniently located restaurants include Sentido Norte Restaurant, Toucanoos, and Restaurante Mar Azul.
Are there opportunities to exercise at Hotel Riu Palace Costa Rica?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Palace Costa Rica have an airport shuttle?
Yes, Hotel Riu Palace Costa Rica offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Costa Rica?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Costa Rica offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hotel Riu Palace Costa Rica have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Costa Rica accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.