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Customhouse Backpackers Hostel

04/06/2017 05/06/2017
1 room 2 adults 0 children
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Customhouse Backpackers Hostel
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30 Reviews from our TripAdvisor Community

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Showing 27: English reviews
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Cambridge, United Kingdom
Reviewed 7 April 2017

This place is aspiring to become faulty towers. It looks like the place has been acquired from an old strip club and literally opened the next day as a hostel. It still has the pole in the middle of the main room! The old dusty beer taps are tapped up and fridges are still behind the bar full of rubbish....

Thank Myles_B83
Reviewed 5 April 2017 via mobile

I highly recommend you do not stay here. Negatives: - The place is FILTHY: bird faeces all over the floor - The towels they gave us had bits of tape and dirt on them - The kitchen can fit approximately 3 people in it - There's mess everywhere Positives: - They have a very tattered scrabble board game and pool...

Thank Jodie M
Reviewed 14 February 2017

Our room had far too many people in it and it was an absolute mess, but the hostel itself was large and had lots of good facilities. It was right on the beach and had parking. We were pretty happy considering this was just a stopover place!

Thank Hannah T
Barcelona, Spain
Reviewed 10 February 2017 via mobile

The common areas are spacious and nice, but the general feeling is that one is invading someone's house more than being in a hostel due to the large amount of people who are actually living and volunteering there (the place is cleaned by the workawayers). It feels quite weird... And this situation leaves no space at all in the kitchen,...

Thank Tetresh R
Reviewed 9 February 2017 via mobile

Wonderful owner, everything is tidy, the kitchen is a little bit small, but it's not a problem to manage this because all people are very friendly over here. Showers are okay, clean but the water pressure is kinda low, towels are provided. Fantastic tv lounge with a great and big selection of the newest movies!! Table tennis, pool and tablesoocer...

Thank Lena K
Nelson, New Zealand
Reviewed 23 December 2016

My partner and I stayed at Customhouse for over 4 weeks in an ensuite double room. It was a big clean room with everything we needed. Marcus and Alastair were very friendly and helpful, and helped us to buy a car. The hostel has a fully equipped kitchen, free wifi, a pool table, table tennis, table football, an xbox and...

Thank lk3636
Nelson, New Zealand
Reviewed 11 December 2016 via mobile

Hi in Nelson for 1 week on business Perfect very nice inside great staff Pool table super close to wharf for jumping will be back Marcus the owner was super helpful knows all about the area . And what's Good to do

Thank crystalstarship777
Reviewed 7 May 2016

24nzd for a 6 person dorm with a BBH membership. 500mb of wifi. You can ask for more if you run out. The owner/manager is real chill about it. Place is cleaned by WWOOFers and they try their best, but this is one of those places that no matter how hard they clean, it'll never appear to be clean. Maybe...

Thank HarryTheHairyHare
Sydney, Australia
Reviewed 27 March 2016

Amazing staff ( Marcus and Alaisdair) who went out of their way to help us when all other accomodation was booked out in the whole of Nelson! Thank you guys for looking after us! Had the best nights sleep ever !

Thank cyclists2016
London, United Kingdom
Reviewed 5 March 2016

Doesn't look like this place has been cleaned since the last reviewers stayed. Kitchen is an absolute horror and the room hadn't been hoovered for a while. The owner Marcus is however a great guy however and happy to give advice. It's about 25 mins walk from the centre of town but Marcus will pick up. A couple of great...

Thank SaladGarnish

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04/06/2017 05/06/2017
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  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to The Custom House in sunny Nelson, New Zealand. Situated along Nelson's beautiful waterfront and port. We offer budget boutique and quality backpacker accommodation. The historic Custom House building has recently been completely refurbished in a retro contemporary style with affordable rooms, great facilities and amenities. ... more   less 

Additional Information about Customhouse Backpackers Hostel

Address: 252 Haven Road, Nelson 7010, New Zealand
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Price Range: ₹ 1,685 - ₹ 3,499 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Customhouse Backpackers Hostel 3*
Number of rooms: 14
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Questions & Answers

Questions? Get answers from Customhouse Backpackers Hostel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
dythda, 17 Nov 2013 | Read review
“Ask for a bed unstairs in the main part of the house.”
MrCanadaianTraveler, 17 May 2012 | Read review
“Go long term... saves you money.”
Burgerb_12, 26 Apr 2012 | Read review
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