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Customhouse Backpackers Hostel

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23 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Reviewed 7 May 2016

24nzd for a 6 person dorm with a BBH membership. 500mb of wifi. You can ask for more if you run out. The owner/manager is real chill about it. Place is cleaned by WWOOFers and they try their best, but this is one of those places that no matter how hard they clean, it'll never appear to be clean. Maybe...

Thank HarryTheHairyHare
Sydney, Australia
Reviewed 27 March 2016

Amazing staff ( Marcus and Alaisdair) who went out of their way to help us when all other accomodation was booked out in the whole of Nelson! Thank you guys for looking after us! Had the best nights sleep ever !

Thank cyclists2016
London, United Kingdom
Reviewed 5 March 2016

Doesn't look like this place has been cleaned since the last reviewers stayed. Kitchen is an absolute horror and the room hadn't been hoovered for a while. The owner Marcus is however a great guy however and happy to give advice. It's about 25 mins walk from the centre of town but Marcus will pick up. A couple of great...

Thank SaladGarnish
Paris, France
Reviewed 14 January 2016 via mobile

Dirty kitchen and rooms but cheap for Nelson... Location not the the best too right next to industrial port. The owner didn't really care about the guests and the cleanliness.. Sad I think Our could do better!

Thank chamoira
Auckland, New Zealand
Reviewed 17 June 2015

Where to start. Tried to pull into car park which is full of dealer cars. One of the guys ramdon came over told us we could not park there, we had park in the guest parking. Next we went inside while he phoned the manager cause he was not there. Inside is two motorbikes. Up stairs and in the room...

1Thank skycafe2015
Canterbury, United Kingdom
Reviewed 9 June 2015

We almost didn't find this place - it is the first building along the main road out of town and seems a little out of place since it is a large victorian era building in a commercial district. But inside it is a great building. Nice to encoiunter a backpacker place that also has some architectural interest. The owner is...

Thank Wary1
Christchurch, New Zealand
Reviewed 20 January 2015

Greeted by owner sitting outside socialising with guests wearing a filthy T-shirt - clearly first impressions don't count here. Rooms ok, ensuite bathroom floor not mopped. - I got out of shower and left black watery footprints on the limo. Communal bathrooms not very cllean either. Kitchen was the worst I have seen and I have stayed at many backpackers...

1Thank jeanne1818
Reviewed 17 November 2013

Filthy, scruffy, dangerous. Write your name in dust and grime! Electric cables with bits of tape holding them together snaking across the floor. The door to my room had a huge crack in it you could see through. I checked out immediately. Months of debris and dust. So anyone who has written a review praising it must be sad.

Thank dythda
Charleston, South Carolina
Reviewed 12 May 2013

The only place we had to check out of within minutes during a 7 week car tour of both Islands. We booked through Booking.com and complained to the service by phone afterwards. They told us that noone inspects the facilities they advertise and they are dependent on owners information. We also stopped payment on our cc after the owner refused...

Thank susan s
Zurich, Switzerland
Reviewed 25 March 2013

We stayed at the hostel for some weeks, as we were working (cafe/bar and fishing industry). We had a blast with the other backpackers, as most of them were staying long term and working too. Nelson is a great time for hanging around, partying, enjoying life. If you feel like just relaxing, the custom house offers a lot of dvd's,...

Thank becruised

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  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to The Custom House in sunny Nelson, New Zealand. Situated along Nelson's beautiful waterfront and port. We offer budget boutique and quality backpacker accommodation. The historic Custom House building has recently been completely refurbished in a retro contemporary style with affordable rooms, great facilities and amenities. ... more   less 

Additional Information about Customhouse Backpackers Hostel

Address: 252 Haven Road, Nelson 7010, New Zealand
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Price Range: ₹ 2,382 - ₹ 3,812 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Customhouse Backpackers Hostel 3*
Number of rooms: 14
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Questions & Answers

Questions? Get answers from Customhouse Backpackers Hostel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles dythda, 17 Nov 2013 | Read review
“Ask for a bed unstairs in the main part of the house.”
 of 5 bubbles MrCanadaianTraveler, 17 May 2012 | Read review
“Go long term... saves you money.”
 of 5 bubbles Burgerb_12, 26 Apr 2012 | Read review
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