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We were lucky enough to have been upgraded to a "swim up" apartment due to previous guests causing damage to our spa apartment that we booked. It was wonderful. Our two year old didn't want to get out of the pool. It's fantastic that it's...More
Beautifully appointed apartments with everything you could need for a comfortable stay. Staff were super responsive and extremely helpful. We were lucky enough to be able to get an early check in which meant we could get out and enjoy the day. The pool was...More
1. The towel is not clean,
2. There is mold smell in the room,
3.washing machine in our room is leaking, after we did our loundry, the floor was flooded everywhere. AND THERE IS NO FRESH TOWEL PROVIDE, AFTER WIPE THE FLOOR WE HAD TO...More
Response from Recep171, General Manager at Grand Mercure Allegra Hervey BayResponded 4 July 2017
For clarification purposes we provide the email that was sent to Booking.com, whom you chose to contact to gain a refund.
"We were informed of 2 issues relating to this Apartment, namely a running toilet, and a washing machine leak. We were first...More
The staff here go out of their way to hello you and the apartments are just beautiful. Many have great views of the beach and have both shower and bath. Restaurants are in walking distance and the pool is lovely.
Stayed for 4 nights in a 2 bedroom apartment and most impressed. Large apartment, 2 bathrooms, kitchen, lounge room and dining room. Clean and spacious and very comfortable bed. Only 2 concerns, pillows very uncomfortable and some of the common areas on the outside could...More