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Mackay Grande Suites

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#18 of 34 Hotels in Mackay
Certificate of Excellence
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Mackay Grande Suites
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188 Reviews from our TripAdvisor Community

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Showing 186: English reviews
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Sydney
Reviewed 3 weeks ago via mobile

Have stayed there before and find the rooms very comfortable. Staff are very helpful and friendly. Some rooms do not get WiFi signal, but the staff at reception will move you if that is an issue. The restaurant attached is not much chop.

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Helpful?
Thank Oztraveller2007
Mackay, Australia
Reviewed 3 weeks ago

recently stayed there a few nights, found property to be aged and weathered. toilet roll holder fell of the wall when using. window winders do not tighten from over use and over tightening, creating a wind whistle. very annoying when trying to sleep. leaking roof outside room in foyer. noisy air con in vent. expensive rate for quality of stay....

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Helpful?
Thank soslar
Moranbah, Australia
Reviewed 2 March 2017 via mobile

Check in was very unprofessional didn't follow up on a charge back and demanded payment. Hallway pictures sitting on floors holes in walls repaired. Room was not up to standard expectations stains on carpet, hole in wall with visible wires, tepid hot water. When complained about hot water I received a phone call saying the other room they checked on...

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Helpful?
1Thank chezrie
Lisa P, Manager at Mackay Grande Suites, responded to this review

Thank you for your review, we appreciate your time to let us know about the aspects of your stay that were disappointing. I have passed your comments on to the departments concerned to review and assist with improving our product and service. We have also discussed your feedback with the company that made your accommodation booking. Our apologies that your...

Brisbane, Australia
Reviewed 20 February 2017

Great location, big clean rooms, pleasant staff. Restaurant not open on Monday nights but room service available and Cactus Jacks and Hogsbreath are handy. Breakfast staff seemed a little unorganised but food arrived in reasonable time and was good.

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Helpful?
1Thank Ian T
Lisa P, Rooms Division Manager at Mackay Grande Suites, responded to this review

Thank you for your feedback, we appreciate your time. We currently have a new team in the AM Bistro, polishing their skills for your next visit. I'm pleased to hear you enjoyed your breakfast, and hope to see you again soon.

Sydney, Australia
Reviewed 31 January 2017 via mobile

Not much more to add really. Very pleasant. Conveniently located, quiet, nice staff, clean, parking on site. Nothing to complain about. Not the Hyatt but quite pleasant. I suspect it's the best in town There is a crap restaurant downstairs (really... go somewhere else) but, other than that, it's pretty good.

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Helpful?
1Thank David_Susie
Reviewed 23 January 2017 via mobile

If you travelling for business and want a cooked breakfast or room service or a normal restaurant ( not just Cactus Jacks) then dont stay here. There is no restaurant from Sundays until Wednesday. No room service, you have to eat at Cactus Jacks if you want one tax invoice which is easier for business patrons. Theres no hand towel...

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Helpful?
1Thank Scott D
Lisa P, General Manager at Mackay Grande Suites, responded to this review

Dear Scott Thank you for taking the time to construct a review and send your constructive feedback and comments to us, we do understand it takes time to write a review. I am sorry to learn we have not met your expectations on your recent stay. A main water pipe burst in the main kitchen therefore it was vital to...

Hobart, Australia
Reviewed 21 January 2017

This was an Excellent hotel, EXCEPT to hard / short Mattress - imported from China? The rooms are large, with kitchen, lounge, dinning, etc and a washing machine on site. Excellent for that end of trip clean up before appearing back at home. Breakfast as part of the tariff was excellent as was the quality and quantity. Situated in the...

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Helpful?
1Thank W M
MGSFOM, General Manager at Mackay Grande Suites, responded to this review

Thank you for taking the time to construct and write a review, we do appreciate it takes time to construct these reviews. The maitresses we use in the Hotel are premium commercial grade mattresses which are not made in China and we are often receiving many notes about how the quality of sleep guests had was superb however that being...

Reviewed 7 January 2017 via mobile

I have stayed here numerous times throughout 2016 I usually stay over the weekends. The rooms and bathrooms are in great condition. Service is great and reception is 24 hours (hard to find in Mackay). Overall I am pleased with the place although other guests can occasionally be very loud but the rooms are well insulated.

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Helpful?
Thank DoctorTTravel
MGSFOM, General Manager at Mackay Grande Suites, responded to this review

Thank you for taking the time to construct and write a review, we do appreciate it takes time to construct these reviews. I am delighted to hear we did meet your expectations on this visit and we look forward to welcoming you back when you next choose Mackay as a destination.

Noosaville, Australia
Reviewed 30 December 2016

The rooms are spacious for two travellers. Separate bedroom with king sized bed, bathroom and separate toilet. Little sitting room and dining room, with kitchenette. Good location in central city area. Handy to airport and easy walking to restaurants.

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Helpful?
1Thank Tim and Denise A
MGSFOM, General Manager at Mackay Grande Suites, responded to this review

Thank you for taking the time to construct and write a review, we do appreciate it takes time to construct these reviews. I am delighted to hear we did meet your expectations on this visit and we look forward to welcoming you back when you next choose Mackay as a destination.

Reviewed 17 November 2016

Excellent clean modern suite accommodate with good lighting and desk area for work, spacious and light living area and balcony. Very central with several good restaurants in easy walking distance. The two in house restaurants not great, very slow service in the Mexican one with huge portions. The second restaurant, has little ambience and is next to a bar/pokey area,...

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Helpful?
Thank Helen E
MGSFOM, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mackay Grande Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
A.M. Grill
A.M. Grill
Cuisines: Australian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Mackay Grande Suites is in the city centre, only 10 minutes drive from the airport and 5 minutes from local beaches. The hotel features 90 studios or one bedroom, fully self contained suites, two restaurants, two bars, a gaming lounge, indoor swimming pool and spa. The complex incorporates a shopping centre with 30 specialty outlets and there are extensive conference facilities available for up to 200 delegates. ... more   less 

Additional Information about Mackay Grande Suites

Address: 9 Gregory St, Mackay, Queensland 4740, Australia
Region: Australia > Queensland > Mackay
Price Range: ₹ 6,537 - ₹ 10,431 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mackay Grande Suites 4.5*
Number of rooms: 90
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Also Known As:
Mackay Grande Hotel Mackay
Hotel Style:
#4 Business Hotel in Mackay
#13 Luxury Hotel in Mackay
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Questions & Answers

Questions? Get answers from Mackay Grande Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find some where else to stay.”
PeterO1956, 17 Oct 2016 | Read review
“6th floor 1BR APT was awesome”
TravellerforBusiness, 10 Aug 2016 | Read review
“I prefer the 2nd level, as the views aren't that great so being on a lower level is greater convenience.”
NQPsych2U, 14 Sep 2015 | Read review
“Corner suites are large and comfortable”
cmistoneridge, 11 Aug 2015 | Read review
“The higher the rooms - the better the view.”
stevemX2110XP, 2 Jun 2015 | Read review
5 of 5