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Traveller (7)
Room & Suite (1)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Spa
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Non-Smoking Hotel
Outdoor pool
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
42Reviews
7Photos
0Q+A
11Room tips
Traveller rating
  • 25
  • 10
  • 1
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  • 4
Time of year
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  • English
Popular mentions
Great little place to stay! Friendly, helpful staff and close to beach, surf club and shops. Clean parks close. Appartment was clean and tidy with plenty of room. Ground floor is great for pool access. Access to the front through a little court yard makes it easy and not have to
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Love it here at The Bay. Return each year. Great pool & apartment. Cool breezes & A/C when needed. Close walk to beach. Lots of kids having fun. Convenient parking. Plenty of room. Beautiful renovated apartment with new kitchen & bathroom. Street gated access on lower levels
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Fine accommodation in a great location for our fourth visit in December 2018. All usual facilities are provided in this apartment complex – well equipped apartments, large pool, BBQ & undercover parking all in close proximity to the wonderful Rainbow Bay Beach and the Snapper
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Our kids live not far away so we wanted somewhere to stay in walking distance to a beach to take the grandkids to. The unit was very comfortable with 2 bedrooms containing a queen bed in one and twin beds in the other so perfect for us to give the two kids a sleepover. We had a
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When we arrived no one was there to greet us and didn't leave a set of keys for us. Then after we got in they told us we hadn't paid and charged us double. After we showed the payments they called us liers didn't refund us. The pool and gardens are very badly kept. Also when we
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Response from rainbowCoolangatta, Manager at The Bay Apartments
Responded 26 Dec 2017
My apologies that you didn't enjoy your stay with us and for the errors on our part. As you arrived on a Sunday, the one day of the week the office is closed we were to have left your keys in the lockbox. Unfortunately we had mistakenly not left the keys out but when you phoned on my mobile my husband returned to the building within 20 minutes. We did put your payment through and then refunded it to you when we realised it had gone through twice. The laundry that was left in the washing machine were mattress protectors that we had washed between guests stays and inadvertantly left in the machine. The car space that you show in the picture belongs to an owner occupier in the building and is not a holiday apartment. We take our position here seriously and try to provide guests with a good experience. Unfortunately we made several errors here and for that we apologise.
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Album Categories
All photosTravellerRoom & Suite
part of living room
"Ask for a pool view"
"Don't think any of the rooms have sea view so we liked the convenience of ground floor."
"No lifts so we stayed ground floor, only a few steps to navigate"
"deluxe rooms on higher levels if you do not mind carrying suitcases up the stairs as there are no lifts"
"Apartment 36 has a sea view"
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PRICE RANGE
US$ 85 - US$ 199 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastCoolangatta
NUMBER OF ROOMS
27
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