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The Observatory

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1,164 Reviews from our TripAdvisor Community

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Showing 1,162: English reviews
Tamworth, Australia
Reviewed 21 October 2015

Friendly service-rooms practical-handy to all food outlets-views sensational and parking very good. We had our breakfast out on the balcony each morning and the shutters can be opened or closed depending on the weather. All round a lovely to relax for your holiday.

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Helpful?
Thank Liz W
Tracey B, General Manager at The Observatory, responded to this review

Thank you Liz for your 5 star review. It is very much appreciated and we are very pleased you enjoyed your stay. We hope to be able to welcome you back in the very near future.

Terrigal, NSW
Reviewed 21 October 2015

Stayed for 2 nights here recently and it really is a perfect location, directly opposite Town beach with the obligatory 5 star views. We stayed in a 1 bedroom ocean view apartment which was very well appointed with a fully equipped kitchenette, flat screen TVs in both lounge and bedroom, large balcony and ensuite bathroom. The hotel itself offers excellent...

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Helpful?
Thank Bernie W
Tracey B, General Manager at The Observatory, responded to this review

Thank you for your wonderful review Bernie. I’m glad you enjoyed your stay and also that you enjoyed the Milkbar and Scampi’s experience as well. We have an ongoing refurbishment program underway so hopefully you will notice a difference in your apartment furnishings if we are able to welcome you back next time.

Alstonville, Australia
Reviewed 21 October 2015 via mobile

Staying at The Observatory is like having your own little slice of beach side luxury. Good for the soul and the environment! Stayed there for work. It was smart, clean and the view of the ocean from the private balcony was great. Staff helpful and local restaurants top quality.

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Helpful?
Thank JemMills
Tracey B, General Manager at The Observatory, responded to this review

Wow. Thank you for your kind words. “Good for your soul and the environment”. That is exactly what we are hoping to achieve. Hopefully we will see you again in the near future.

Australia
Reviewed 19 October 2015

The Observatory is well located near the beach and several good restaurants. The rooms are quite spacious and from the balcony offer perfect views over the beach and river entrance. The rooms have all necessary amenities including a large flat screen TV and a very comfortable bed. The shower/toilet area are well designed and have all toiletries required. Check-in and...

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Helpful?
Thank Ted D
Tracey B, General Manager at The Observatory, responded to this review

Thank you Ted for your review. It is appreciated and I will pass on your kind words to our reception staff. We all very much look forward to you return on your next visit.

Mermaid Waters, Australia
Reviewed 16 October 2015

We first stayed at The Observatory 8 years ago and decided to return because we'd been so impressed with the units and location. It was very pleasing to see that the high standard has been maintained and the rooms still look like new. We had a 1 bedroom unit which was quite spacious and offered all the facilities we needed,...

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Helpful?
Thank ClubMedFan_10
Tracey B, General Manager at The Observatory, responded to this review

Thank you for your kind words. They are appreciated. We are especially pleased that you commented that our apartments have maintained a high standard since you first visited not long after we opened 8 years ago. We do take pride in the fact we are continually looking to maintain the décor and facilities we have on offer. Thank you also...

Reviewed 15 October 2015

We stayed for two nights whilst moving interstate. We arrived late in the day, tired and bedraggled from travelling all day. We were warmly and genuinely welcomed. When shown to our room, we were well pleased. Big, airy, huge balcony overlooking the blue blue ocean. Dinner in the downstairs restaurant was terrific and better than we thought it would be....

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Thank Live2TravelAlways
Tracey B, General Manager at The Observatory, responded to this review

Thank you so much for your wonderful review. Your kind words are much appreciated by myself and all of our staff. I just love your expression “gob-smacking views”. Only in Aus would you hear such poetry.

Sydney, Australia
Reviewed 8 October 2015

I absolutely loved my stay at The Observatory. The location is perfect, the balcony is very large and the facilities in the room are top notch. I loved the sweet touch of providing a complimentary hamper pack with local wine. Thank you!

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Helpful?
Thank KristyMarieB
Tracey B, General Manager at The Observatory, responded to this review

Thank you for taking the time to write your kind review. It is very much appreciated. I’m glad also you enjoyed our hamper of local produce. Hope to see you again soon.

A TripAdvisor Member
1 review
Reviewed 7 October 2015 via mobile

After very positive experiences staying at The Observatory for work, I bought my little family (1 X newborn) up for a holiday. The staff were friendly as always and the position, facilities (e.g. indoor pool, lift, underground parking, coffee shop) and cleanliness made it a perfect option for a holiday with the little ones. So very enjoyable and easy. Thank...

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Helpful?
Thank A TripAdvisor Member
Tracey B, General Manager at The Observatory, responded to this review

Thank you for your lovely review. I’m glad you and your family enjoyed your stay with us. I very well understand the fun (and the challenges) of travelling with new babies. I will pass on your kind words to all of our staff.

Sydney
Reviewed 5 October 2015 via mobile

Stayed there with my wife for the long weekend. Great view and comfortable bed. Didn't get our room cleaned though even though we called and left a message requesting service. Just about every time we called reception it went to voicemail as well! Got a late check out though which was nice.

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1Thank connoisseur99
Tracey B, General Manager at The Observatory, responded to this review

I sincerely apologise that we missed servicing your room during your stay and that you had difficulty contacting reception. I followed up with housekeeping as to why your room was missed and it appears that the privacy lock may have been activated. This does however not excuse why we did not follow-up later in the day.

Melbourne, Australia
Reviewed 4 October 2015

On a journey along the East coast, we decided to stop for a couple of days in Port Macquarie. The Observatory Hotel was well rated so we gave them a call to check for availability. The reception staff were friendly and efficient and we'd soon booked in for a couple of nights. On checking in, we were given the keys...

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Helpful?
Thank otbc_oz
Tracey B, General Manager at The Observatory, responded to this review

Thank you for your review. I’m glad you enjoyed your stay and also the hamper of local produce. Thank you as well for your king words on our commitment to service and our commitment to environmental sustainability. They are two things our staff hold very dear. I look forward to your next visit to Port.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the spectacular ocean views at The Observatory Hotel, located opposite Port Macquarie's Town Beach and only a short riverside stroll into the town centre. Choose from 1, 2 & 3 bedroom open plan apartments, hotel rooms or luxury penthouses all with contemporary finishes and state-of-the-art appliances. The Observatory is the region's most awarded apartment hotel - winning the most pretigious Australian Property of the Year Award at the 2010 Hotel & Motel Accommodation Association Awards for Excellence. ... more   less 

Additional Information about The Observatory

Address: 40 William St, Port Macquarie, New South Wales 2444, Australia
Region: Australia > New South Wales > Port Macquarie
Price Range: ₹ 8,993 - ₹ 15,109 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Observatory 4.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
The Observatory Hotel Port Macquarie
Observatory Hotel Port Macquarie
Observatory Resort Port Macquarie
Hotel Style:
#1 Family Hotel in Port Macquarie
#1 Romantic Hotel in Port Macquarie
#1 On the Beach Hotel in Port Macquarie
#2 Business Hotel in Port Macquarie
#2 Luxury Hotel in Port Macquarie
#2 Top resorts Hotel in Port Macquarie
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Questions & Answers

Here's what travellers have asked, with answers from The Observatory staff and other travellers.
8 questions
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Sydney, New South Wales, Australia
7 months ago
26 days ago
Victoria
over a year ago

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Questions? Get answers from The Observatory staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors would probably be quieter”
 of 5 bubbles olzoge, 15 Jan 2017 | Read review
“King room with ocean view was excellent.”
 of 5 bubbles AnAussie, 15 Jan 2017 | Read review
“Non interconnecting.”
 of 5 bubbles 987GRace987, 23 Dec 2016 | Read review
“The rooms I would choose are ocean views”
  • Photo taken through louvre window on balcony
 of 5 bubbles 05arila, 14 Dec 2016 | Read review
“Get in early and just ask and be polite !”
 of 5 bubbles BigCammo, 11 Dec 2016 | Read review
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