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Mercure Resort Hunter Valley Gardens

Agoda.comUS$ 124*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 136*
US$ 124*
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US$ 126*
US$ 126*
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Mercure Resort Hunter Valley Gardens
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854 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Hunter Valley Gardens
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Showing 849: English reviews
Sydney, Australia
Reviewed 27 October 2014

Apparently the hotel was fully booked but it is laid out so well that it never feels crowded. The room was pretty basic (King Studio room), but was very clean and functional. The staff were extremely friendly. One of the best in Australia for customer service. Whenever you walked through reception they always smiled and said hello. Breakfast was a...

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Helpful?
1Thank Cherylyn M
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Cherylyn M, What a lovely review!! I do appreciate you taking the time to write a review on our property and my team is very chuffed that you recognise the customer service to the standard which you have! What a tremendous compliment! I also love to read you didn't have to use the car all weekend! We can't wait...

Bowral, Australia
Reviewed 23 October 2014

People very nice, customer service very good. Good location and reasonable quality. The food was superb. Fortunately the food was superb. We were sick of overpriced smorgasbords in Accor hotels that were little better than club food. My one hate is mould in the showers and unfortunately the shower screen had mould around it.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rocky1941
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Rocky1941, Thank you for taking the time to review our property. I am glad you were able to enjoy the food, we have recently re-branded elements and it is great to see so many wonderful reviews coming through. I will address the shower with our housekeeping team; I do apologise for this, we have recently had our maintenance team...

Newcastle, Australia
Reviewed 21 October 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Dianne C
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Newcastle, Australia
Reviewed 20 October 2014

What a great stay, breakfast was beautiful, diner even better. The room overlooking the pool was clean neat tidy and well maintained. I will be back asap. Good walking distance to other food / thisng to do.

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Helpful?
Thank Threestagerocker
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for your online review Threestagerocker! We appreciate you taking the time - I am glad you enjoyed your stay in our King Suite. You are absolutely correct we are within walking distance to wineries and the gardens - in fact we have just created a new walking winery tour with added bonuses; ask reception for a copy during...

Sydney, Australia
Reviewed 15 October 2014

I booked a king suite and paid over $800 for this room for 2 nights, and I regret doing this due to this discomfort both me and my husband experienced. Their is old furniture in this room which felt very itchy and felt like little bugs where biting at us.

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Helpful?
4Thank mariad59916226
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear mariad59916226, I believe you have contact the hotel hotel directly, thank you for providing online feedback. Kind regards, Lauren J Operations Mercure Resort HVG

Coffs Harbour, Australia
Reviewed 8 October 2014

The grounds here are magnificent. The room we were allocated was totally adequate however we were very disappointed to be given a room overlooking roof-tops and too near to the amenities for the rubbish removal early in the morning, Good Dinner and Breakfast. Friendly and courteous staff. We will return for sure.

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Helpful?
Thank GoodFoodTaster
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you very much for your review - we really look forward to welcoming you back in the future! I am sorry about the rubbish removal, when you re-book just let us know that has happened previously and we will fix you room. Great to see some nice feedback regarding our new restaurant elements as well, thank you! Kind regards,...

Moree, Australia
Reviewed 3 October 2014

My daughter and I stayed for four nights at this Hotel whilst visiting family in the Hunter Valley. We stayed in a first floor room with an outlook over the gardens, we had two double beds and the room was reasonably specious and very clean. We love the atmosphere and the location - perfect for seeing the Hunter Valley area....

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Helpful?
Thank Michelle C
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Springwood, Australia
Reviewed 2 October 2014

Review collected in partnership with Accorhotels.com
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Thank mdcmckinnon
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Sydney, Australia
Reviewed 1 October 2014

First the positives.... The Gardens, Reception, Sitting and Restaurant areas were beautiful and elegant. The Reception staff were polite and helpful. But from the time we arrived we were expected to find our own room, move our luggage and navigate the steps without assistance. Two of our party were over 80 and another with limited mobility and the reception staff...

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Helpful?
1Thank DiesyH
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for taking the time to tell us about your experience at the here at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Sydney, Australia
Reviewed 1 October 2014

Very friendly and nice experience at the Hunter Valley Mercure. Very good services in both rooms and restaurant. As Accor members we appreciated the received vouchers and discounts. We will return in the near future.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank USASYDNEY
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. It is always a pleasure to receive positive feedback from our Advantage Plus members! I will share your comments with our team, particularly our restaurant, which has recently been renamed to 'elelemtns bar and dining' and has a french influence rather then our Steakhouse. I...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Resort Hunter Valley Gardens

Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: ₹ 6,842 - ₹ 26,310 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin, Australia
Hotel Style:
#3 Spa Hotel in Pokolbin
#3 Family Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Hunter Valley Gardens staff and other travellers.
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Questions? Get answers from Mercure Resort Hunter Valley Gardens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor, patio with garden view.”
739benf, 8 May 2017 | Read review
“Book elsewhere... You'll be happier!”
DHargreave, 6 May 2017 | Read review
“We liked block 9”
Lynette0310, 6 Apr 2017 | Read review
“Rooms on top or ground floor further north of reception offer best views of pool and spectacular and manicured gardens.”
926larrys, 6 Apr 2017 | Read review
“We had a room with its own little courtyard near the pool, very nice and quiet”
16tmr, 20 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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