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Cypress Lakes Resort By Oaks Hotels & Resorts

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Cypress Lakes Resort By Oaks Hotels & Resorts
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919 Reviews from our TripAdvisor Community

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There are newer reviews for Cypress Lakes Resort By Oaks Hotels & Resorts
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Showing 913: English reviews
Armidale, Australia
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 May 2015

We travelled here to attend our son's wedding, our party consisted of Grandma, our Daughter and Husband and our two Grand Children. So 4 generations, we rented a three room villa which provided us with ample space. There were 2 bathrooms as well as a full kitchen and laundry. Although there was no washer in the apartment we stayed in,... More 

Helpful?
1 Thank jenwild
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

It’s nice to hear your family get together was such a positive experience. It’s not often we hear of four generations getting together! The villas are quite spacious and designed to hold families with lots of room to move. It is starting to get quite cold in the Hunter Valley so the fireplaces are a popular feature, certainly makes everything... More 

Sydney, Australia
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 May 2015

I just spent a 2 night 3 day golfing trip with 12 mates at the Resort.Despite the really bad weather they have had, and some rain over the weekend it was a very enjoyable stay. The guest cottages are fantastic. Comfy beds, Foxtel. Good bar for beers and restaurant for breakfast in the mornings (chef needs to learn how to... More 

Helpful?
Thank Peter G
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for taking the time to provide us with feedback of your stay. I’m glad the wet weather did not spoil your few days of golf! The golf course is something we take pride in and I’m delighted that it has upheld its reputation. I apologise that your dining experience was below standard and I will most certainly be... More 

Sydney, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 May 2015

As a group of 12, we had hired three townhouses for the weekend - and were fortunate to score three of the recently refurbished residences within walking distance of the restaurant and amenities. As other reviewers have mentioned - it's a luck of the draw venue. We were lucky - but even in the three houses there were stark differences.... More 

Helpful?
1 Thank Borrowdale55
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for providing feedback from your recent stay. The refurbished villas certainly are our pride and joy and we cannot wait for them all to be completed in the future. Unfortunately not all villas come with a fireplace but can be requested on booking. I apologise that housekeeping did not service the other villas in your group, I will... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 May 2015 via mobile

Just travelled to this "resort", the staff were lovely and very approachable. Everything else needs work. The phones in our rooms didn't work and the place had mice, we had to clean the apartment very thoroughly. When we requested extra towels cause nothing was drying we didn't receive them. Nothing in the gym works, the equipment although it had the... More 

Helpful?
1 Thank Antoinette997
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your kind feedback about our staff, it is lovely to see! It is a shame to hear the rest of your stay was not so positive. Mice are not usually an issue in our resort, unless the recent floods have forced them inside. With the natural disaster recently we have been experiencing minor issues including phone lines,... More 

Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 April 2015

Stayed here in February for a girls weekend. Was pleasantly surprised after reading several not so good reviews on here. The room was beautiful (3 bedroom / sleeps 6). All beds were made up as singles as per our request with no drama at all and could not fault the staff at all. The property is large and vast however... More 

Helpful?
Thank 11Jamesy11
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your kind feedback, glad you enjoyed your girls weekend away! We certainly are lucky to have such wonderful views of the Hunter Valley. The pool definitely has prime position in front of the lake and golf fairway. We hope to see you again in the future. More 

Mollymook
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 April 2015 via mobile

The pools, spa, restrauant and view! What a delight, and the selection of wineries in the hunter valley too. The prices were fair, came quick and the selection was great at the restaurant. This was a surprise anniversary getaway, and I couldn't thank you partner enough for his thoughtfulness. Thank you to the staff & management 👍

Helpful?
Thank YoungFamily_Trio
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

That certainly is a lovely surprise from your husband! What a relaxing way to spend your anniversary, taking advantage of our spectacular scenery and leisure facilities. On behalf on staff and management we hope you return soon. More 

Sunshine Coast,Qld
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 April 2015

I booked 3 one bedroom deluxe apartments for a weekend reunion for a group of friends. Another friend also booked a 1 bedroom deluxe apartment. (So 4 in total) I am a little dismayed that although I emailed weeks prior to arrival, they said they were not able to locate us near each other. One of the couples was way... More 

Helpful?
3 Thank suedickens_58
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for providing us with your feedback. We certainly take on board any compliments, concerns and suggestions our valued guests pass on. Unfortunately due to how the resort is set out, we are sometimes unable to allocate different room types together. The villas usual tend to be group by their size. We do try to keep bookings together where... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 April 2015 via mobile

We stayed in a three bed villa. The view was beautiful and room spacious but that's where the good stuff ends. The rooms are too far to walk after drinks and dinner in the restaurant. Inside the room the man hole in the main bathroom was uncovered. We complained only to be told it was wind, well there must have... More 

Helpful?
7 Thank Lalubtravels
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for providing feedback on your recent stay. It’s disappointing to hear the villa was not up to standard. The winds we get here from time to time are definitely capable of moving a man hole but this should have been replaced by maintenance. I will pass on your concerns to the housekeepers and food and beverage staff. Our... More 

Travellers are raving about these Pokolbin hotels

Newcastle, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2015 via mobile

I stayed here with my partner last week for one night just for a short getaway. The room itself was quite lovely. Air conditioning was working well and the view from the balcony was well worth it. The bed was a bit hard but the blankets made it that little bit more comfortable. The morning we checked out we thought... More 

Helpful?
1 Thank ashmeredith
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou so much for your feedback on your stay here with us. We are glad that you both enjoyed yourselves. The villas are certainly very comfortable and the views spectacular. We look forward to you coming back to see us again very soon. More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 April 2015

My husband and I decided to treat ourselves to an Easter break to the Hunter Valley to see Rod Stewart. We booked 2 nights at the Cypress Lakes Resort. It cost $425 per night We arrived and our key was given to us with an information page. Nothing else was said to us about our room at that time. We... More 

Helpful?
6 Thank eduggan17
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your feedback on your recent stay with us here at Cypress Lakes Resort. We are committed to providing our guests the highest level of service to ensure their stay is a memorable one. That is why it is imperative that we are proactive in encouraging feedback from our guests to ensure we are delivering and exceeding their... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Golf Course
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: ₹ 7,697 - ₹ 24,357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin, Australia
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#7 Spa Hotel in Pokolbin
#11 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and other travellers.
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Questions? Get answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we welcomed the ground floor unit set in the bush but with easy access to the car”
 of 5 bubbles 402lynetted, 19 Nov 2016 | Read review
“Ask for a room that offers some kind of view towards the golf course or the lake.”
 of 5 bubbles maurorisch, 18 Nov 2016 | Read review
“Wi Fi is only free for 1st 30 minutes”
 of 5 bubbles D700, 29 Oct 2016 | Read review
“The room we had was quiet and clean. We had a two bedroom villa and it was excellent more than enough room for two”
 of 5 bubbles GandM_11, 13 Oct 2016 | Read review
“Reception told us to next time ask for a 'refurbished' room. I told him that there wouldn't be a next time.”
 of 5 bubbles FawnOne, 12 Oct 2016 | Read review
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