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Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
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3,031 Reviews from our TripAdvisor Community

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Showing 2,839: English reviews
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Golden Bay, New Zealand
Reviewed yesterday NEW

Novotel is in a great location, right in the heart of Queenstown, beside the lake, but in the quiet part of town. Set among beautiful gardens, peaceful, serene views of either the lake or lovely green gardens. The hotel is very easy access from street level, has a very good consierge car parking service , for which you pay $22/...

Thank Jude G
Reviewed 16 February 2017

Loved our 4 night stay here in late Jan 2017. Our room was clean, spacious and comfortable. Bathroom was a little on the small side and the shower screen over the bath didn't prevent a mini lake forming on the floor but otherwise was perfectly adequate. Fridge, kettle etc and free milk provided. Room had a great view of the...

1Thank bonjovirock
About Hotel's Favourite Review
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear bonjovirock Thanks for the positive review and for staying with us - we appreciate the feedback and recommendation to others. We do review all comments and are always looking for ways to do better as we know that we are only as good as the last person we looked after and we need to be consistent. We hope to...

Christchurch, New Zealand
Reviewed 2 days ago NEW

I often stay here for business, so when I was having a holiday with my family of course I chose to stay here for pleasure. I was greeted by name at reception and was treated like royalty, My Son got a Yoyo as a welcome gift which blew him away, the concierge recognised me and welcomed me back. When we...

Review collected in partnership with Accorhotels.com
Thank deang578
Reviewed 2 days ago NEWvia mobile

Very large complex with beautiful surroundings and gardens Large comfortable rooms Great variety of activities for children and families especially in the water. The check in time took too long having to give our details again even though we had done so online. Many of the public areas looked tired and furnishings were worn out It needs a facelift it...

Thank poldy58
Arrowtown, New Zealand
Reviewed 2 days ago NEW

Novotel Hotel is in a great location for arriving by car as we did, and walking to all the main attraction in the central city area - shops, lakefront, restaurants, gardens and, if you are fit, up to the base of the gondola. Beroims are spacious and beds beautifully comfortable. Breakfast a wonderful self help plus omlettes cooked to order....

Thank Tigerlily428
Bangkok, Thailand
Reviewed 4 days ago NEWvia mobile

Sorry to, only the location is good. The hotel is full of tourist groups from China and India. You can not enjoy the breakfast in fact. Food you find on the flour and outside the buffet tables. This realy spoil the place. The hotel loose value. This is not Novotel Quality.

Thank Christian B
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Christian B Thanks for your comment and for staying - I would be happy to discuss your stay further should you wish to contact me - jim.moore@accor.com and to get further feedback. We apologise that you did not enjoy aspects of your stay with us. I am not sure when you stayed with us however the groups we get...

Reviewed 5 days ago NEWvia mobile

We spent 6 nights here, 5 in a photography group. Apart from the fabulous location which is an easy stroll to most of the town's amenities, the staff were 95% friendly and helpful. The rooms were quite spacious with a sliding door onto a small balcony, very comfy bed, fridge, mini bar, safe, iron and board. Bathroom was not huge,...

Thank Bev M
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Bev M Thanks for staying with us - it is always good to get great feedback and hear when our guests have enjoyed their stay. All feedback is good as it does help us keep focused on what is important to our guests. We hope that you had a successful visit and will come back and see us again...

Oakland, California, United States
Reviewed 6 days ago NEW

We chose this hotel for its close proximity to town and it didn't disappoint. We stayed two nights in a lake view room, which faced the street and was a wee bit noisy but not terrible. Then they stored our luggage for us, while we took an overnight trip. We returned and got a regular (non view room) which faced...

Thank Wendy K
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Wendy K Thanks for the positive response - and yes we have FREE wifi/internet - in a number of forms for our Loyalty members - which is free and easy to signup to and is just one of the many benefits of membership. We hope that you enjoyed Queenstown and will come back again some time. Regards Jim Moore...

Reviewed 1 week ago NEWvia mobile

Stayed for 3 nights with friends. Very close to the town, walking distance to all of the attractions and bars. The room is great, however wifi is very expensive and they don't provide any free wifi. Apart from that I can't say a bad thing about this hotel. Clean, tidy and polite staff. Would stay again for sure.

Thank Laura J
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Laura J Thanks for your feedback and for staying with us. Its great that you enjoyed your stay with us. In regards to WIFI - it is a shame that you did not note that WIFI is free for any guests that sign up to our loyalty club - LeClub AccorHotels - this is free to do at the...

Metro Manila, Philippines
Reviewed 1 week ago

Stayed for 5 days and we are just so satisfied!! Receptionist are so accomodating! Never had a problem. Excellent in everything! When i come back i will stay with NOVOTEL again. I will recommend to family and friends!

Review collected in partnership with Novotel Hotels
Thank Raquel A
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Raquel A Thanks for staying and your recommendations to family and friends is appreciated. We love GREAT!!! reviews and hope to see you again soon. Jim Moore General Manager

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: New Zealand, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: ₹ 7,581 - ₹ 15,676 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#21 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Queenstown Lakeside staff and other travellers.
32 questions
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Questions? Get answers from Novotel Queenstown Lakeside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra if you want a lake view, but otherwise the garden view rooms have a serene, green outlook.”
JudeG363, 28 Apr 2017 | Read review
“Pay extra if you want a lake view but we enjoyed the peaceful garden vuew at a cheaper rate.”
Tigerlily428, 27 Apr 2017 | Read review
“Standard room has all your essential needs.”
lucyl385, 11 Apr 2017 | Read review
“Great views”
urn913, 8 Apr 2017 | Read review
“Lakefront views would be the best. Just a breathtaking view. If you like easy access, get a ground floor room facing the lake”
Samantha8t, 6 Apr 2017 | Read review
5 of 5