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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,219 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Queenstown
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Showing 1,114: English reviews
Auckland
Reviewed 10 August 2014

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Helpful?
Thank Anne W
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Auckland
Reviewed 10 August 2014

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Helpful?
Thank kiwislanda
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Brisbane, Australia
Reviewed 6 August 2014

We were upgraded to a lakeview room... amazing view! Thanks! But the rooms are very tired and outdated, in need of a renovation. Staff were friendly and helpful. Easy to get transport into town a few minutes away. Great location right on the lake with gorgeous outlook.

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Thank 21Travelbug73
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your feedback. We are happy you enjoyed your stay overall and keep a lookout for our refurbishment next year! We hope to welcome you back, Kind regards, Michelle Dent, Mercure Queenstown

Victoria, Australia
Reviewed 6 August 2014

The staff are excellent. Very helpful. Buffet breakfast is very ordinary. A 2.5km out of town and the bus cost $6 return every time you catch it. Always late and sometimes it doesn't even show. The drying room for your ski gear is useless. Television is very small and has absolutely no good program's. Stay close to town if you...

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Helpful?
1Thank John Y
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your feedback. We are disappointed you did not enjoy your stay as we hope all our guests do. We will certainly look into the heating in the drying room as this is not the usual standard and service the drying room usually offers. It was very unusual the Connectabus did not show up, as it has a...

Auckland, New Zealand
Reviewed 5 August 2014

we had booked 2x1 bedrooms for 2 nights. 1 of them was facing towads lake view,one was not but overall we enjoyed lot. also they provided free wifi for both days which was good.Nice bar aswell.brekfast was also good but not free need to pay extra. shops & all were just near by,few min drive. we will definately come back...

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Thank Nicolas M
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear Nicolas M, Thank you for your lovely feedback. We are thrilled you enjoyed your stay and our hotels facilities. We look forward to your return to Mercure! Kind regards, Michelle Dent, Mercure Queenstown

Christchurch, New Zealand
Reviewed 3 August 2014

Good value for money, we had made a last minute trip to queenstown, the only let down when we checked into our room went up to it i had notice there were blood on the sheets the staff apologize and were helpful and friendly and changed them straight away.

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Thank Joshuanz2006
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your feedback. We apologise for the stain on your sheets and have addressed this with our Executive Housekeeper to ensure this does not occur again. We do take heart to know we addressed this issue quickly and it did not deter from you enjoying your stay. We hope we can welcome you back in the future! Kind...

Sydney, Australia
Reviewed 2 August 2014

If you can get a lake-view room, the views are amazing. The rooms are comfortable, the staff are very friendly and helpful, and it's just a short walk to town. It's very much what you'd expect from a Mercure hotel, but with excellent views to boot, and a warm fireplace in the lobby, excellent for pre (or post) dinner drinks....

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1Thank Thea_G_J
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely feedback. We are pleased we have been a part of your very special honeymoon occasion and you enjoyed your stay. Do come back soon! Kind regards, Michelle Dent, Mercure Queenstown

Reviewed 2 August 2014

We were pleasantly surprised as this is the "budget" version of an Accor hotel. Clean and modern rooms, helpful staff and great views. The only pain in the butt is a crazy steep hill if you walk back from town. About a 25min walk up a 45 degree hill, great leg workout :)

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Thank Gerard G
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your feedback. We are really pleased you enjoyed the Mercure brand and Mercure Queenstown on your recent stay. We loved your comment about the excellent exercise to walk up the hill but if those legs are tired you can always catch the convenient Connectabus on the way home! We look forward to welcoming you back, Kind regards,...

Gold Coast
Reviewed 28 July 2014 via mobile

I'm going to try and write this as a compliment sandwich as it wasn't all bad. We stayed for six nights in a garden facing room: Pros: -free parking -free 30min/day wifi in lobby -spacious room Cons: - limited parking spaces -wifi difficult to connect to during busy times - room was very loud! We could hear everything next door...

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Thank jburne22
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your feedback. We apologise for the noise levels you encountered on your stay. This is unusual and something we will look out for in future. We are pleased overall you enjoyed your stay and hope you return to us on your next Queenstown visit, Kind regards, Michelle Dent, Mercure Queenstown

Toowoomba, Australia
Reviewed 27 July 2014 via mobile

We did expect a bit more for the name but it was still good. The view was the most incredible part!!! I would highly recommend a lake view room on either 3rd or 4th floor. The service was excellent, all the staff very friendly. The breakfast was so good. Big selection and very fresh. Only downfall was the rooms are...

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Helpful?
Thank Coghills
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear Coghills, Thank you so much for your review. We are so pleased you enjoyed the views and location and your stay in general. We hope to upgrade our bathrooms in the near future. We do hope you return to us on your next visit to NZ!. Kind regards, Michelle Dent, Mercure Queenstown

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: ₹ 6,243 - ₹ 15,972 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view!”
 of 5 bubbles phvor4, 2 Dec 2016 | Read review
“It depends what you like.”
 of 5 bubbles ChantalYolande, 30 Nov 2016 | Read review
“Go for a lake view room”
 of 5 bubbles EricC42, 28 Nov 2016 | Read review
“Rooms on higher floors have a lakeview.”
 of 5 bubbles 984evelyns, 28 Nov 2016 | Read review
“Ask for a room with a lake view”
 of 5 bubbles SCT0356, 23 Nov 2016 | Read review
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