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Mercure Resort Queenstown

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Sainsbury Road, Queenstown 9300 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (777)
Room & Suite (207)
Dining (99)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Resort Queenstown
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 69 hotels in Queenstown
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Car hire
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kids' meals
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Great View
Languages Spoken
English, Chinese
1856Reviews21Q+A100Room tips
Traveller rating
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Popular mentions
frasan2014 wrote a review Nov 2021
Cromwell, New Zealand32 contributions22 helpful votes
Always enjoy returning to this property. Great views from lakeview rooms. Clean and comfortable rooms , .Close but not to close to town so very quiet. Staff are always very friendly and helpful. Good free parking.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Tegan Martin, Guest Services / Front Office at Mercure Resort Queenstown
Responded 2 weeks ago
Dear frasan2014, Thank you for your wonderful 5 star review. It was such a pleasure to welcome you back to the hotel and look after you during your time in Queenstown. So pleased to hear that you were able to soak up the views and relax. We appreciate your kind comments towards our team members and look forward to your next visit at the Mercure Queenstown Resort. Kind regards Tegan
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mezzamunter wrote a review Nov 2021
Lower Hutt, New Zealand25 contributions7 helpful votes
I stayed in this hotel over the weekend and attended a 40th Birthday for my friend who was having her party at the premises. Th rooms were great, deck was amazing but the best thing was the Customer Service. Management you have some absolutely top notch staff. They were professional but friendly, they were helpful and nothing was a problem. I could not recommend this place more.
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip: get a lake view room, you won't be disappointed
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Response from Tegan Martin, Guest Services / Front Office at Mercure Resort Queenstown
Responded 2 weeks ago
Dear merylverstraaten, It was such a pleasure to welcome and host you at the Mercure Queenstown Resort. Thank you for highlighting the customer service that you experienced. I am so pleased to read that you enjoyed your time at the 40th birthday event and loved the hotel balcony and facilities. Thank you for recommending the Mercure Queenstown Resort. It would be our pleasure to welcome you at the hotel again soon. Kind Regards, Tegan
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virvine2021 wrote a review Oct 2021
Palmerston North, New Zealand1 contribution
We stayed four nights in September 2021, we were very impressed with the service and friendliness of all the staff we interacted with. We have nothing but praise for the staff in making our stay a wonderful experience.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Tegan Martin, Guest Services / Front Office at Mercure Resort Queenstown
Responded 2 weeks ago
Dear virvine2021, Thank you so much for your lovely 5 star review. I am so pleased to hear that you had an outstanding stay and were impressed with our team members. It was a pleasure to welcome and take care of you during your stay. We look forward to welcoming you to the Mercure Queenstown Resort again soon. Kind Regards Tegan.
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Hareshvdal wrote a review Oct 2021
Wellington, New Zealand1 contribution
Very average. Big doubt about a car park room service supplies tea coffee milk was minimal..actually had ask for coffee… no enough milk.. for the whole 5 days stay there one cupboard left un cleaned.. Not really big enough for 4people
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Tegan Martin, Guest Services / Front Office at Mercure Resort Queenstown
Responded 2 weeks ago
Dear Hareshvdal, Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear about the lack of room service supplies. I have bought this and the room cleanliness to the attention of the Executive housekeeper to review. At Mercure we offer a package which allows second rooms to be booked at 50% for families traveling with children and we have few interconnecting rooms which you may find more spacious and may have suited your needs better. Don't forget to check these rates when you are making a reservation on our website or please feel free to call the hotel directly on 03 442 6600 24 to reach out 24/7 reception team. We appreciate your feedback and hope to welcome you back to the Mercure Queenstown Resort in the future. Kind Regards, Tegan
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355rebeccag wrote a review Oct 2021
Dunedin, New Zealand105 contributions22 helpful votes
Had a great weekend away staying a couple of nights here. Got the superior lake view room which did not dissappoint with the view it just needs new windows that don't have so much aluminium framing! It's an affordable option for short stays with family. I don't think i'd stay too long with kids here though as room isn't too big and of course all sleeping in one room. We got breakfast one morning in the restaurant which was also affordable we just got cereal and coffee/hot chocolate and the kids ate for free and they gave us complimentary pastries. Really enjpyed our stay would definitely come back for a weekend stay!
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Date of stay: October 2021Trip type: Travelled with family
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Response from Prasheel Churi, General Manager at Mercure Resort Queenstown
Responded 7 Oct 2021
Dear 355rebeccag, great to hear that you enjoyed your stay with us. We also offer a second rooms at 50% for families traveling with children and we have few interconnecting rooms which are perfect set of rooms for families traveling together. Don't forget to check these rates when you are making your reservation on our website. Thank you again and hope to you again on your next trip to our beautiful Tāhuna! Ngā mihi, Prasheel
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PRICE RANGE
US$81 - US$157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort queenstown hotel queenstown, mercure hotel queenstown, mercure queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
148
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Frequently Asked Questions about Mercure Resort Queenstown
Which popular attractions are close to Mercure Resort Queenstown?
Nearby attractions include Skyline Queenstown (1.6 km), Break One (6.7 km), and iFLY Queenstown (1.8 km).
What are some of the property amenities at Mercure Resort Queenstown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Resort Queenstown?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Resort Queenstown?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Resort Queenstown?
Conveniently located restaurants include Blue Kanu, Nest Kitchen + Bar, and Margo's Queenstown.
Are there opportunities to exercise at Mercure Resort Queenstown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Resort Queenstown?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Resort Queenstown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Resort Queenstown?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Mercure Resort Queenstown?
Many travellers enjoy visiting Vesta Design Boutique (1.9 km) and One Mile Power House (1.3 km).
Does Mercure Resort Queenstown have any great views?
Yes, guests often enjoy the harbour view available here.