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Heritage Queenstown

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Heritage Queenstown
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1,404 Reviews from our TripAdvisor Community

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Showing 1,351: English reviews
Auckland, New Zealand
Reviewed 24 August 2015

We came here recently for a work conference for several days. Although it is situated just 10minutes from Queenstown, it offers a money CANNOT buy views. The distance is an enjoyable walkable trip down to central Queenstown or a quick bus trip back up. The level of service is so timely, we called for a porter to assist with our...

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Helpful?
1Thank SwimSnow
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon SwimSnow Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear that you enjoyed your time with us for your conference. I will pass on your kind words to the team. Kind regards Donna Stewart General Manager

Sydney
Reviewed 22 August 2015

We stayed in a 'Studio Suite' which was spacious and included a kitchen. We stayed in a standard for two nights and then switched to a lakeside suite for the remaining four nights (there wasn't availability for a lakeside suite for my entire stay). I would highly recommend the extra for the lakeside suite as they give you uninterrupted views...

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Helpful?
1Thank Jessica L
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Jessica L Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to read that you enjoyed your stay with us and had some quality time on the mountain enjoying the snow. We are currently reviewing our room compendiums at the moment and I have passed on your suggestion...

New Zealand
Reviewed 20 August 2015

On our second visit to Queenstown for a business conference, we stayed at this hotel. On a cold but clear day we arrived and were met with a lovely warm foyer with gas open fire. Friendly and efficient staff checked us in straight away. After two nights and three days we became familiar with the layout of the hotel and...

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Helpful?
Thank travelbunny5
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning travelbunny5 Thank you for taking the time to offer your feedback on your recent stay with us. It is great to here that you enjoyed your time in Queenstown and your stay with us. I hope we can welcome you back to the hotel in the near future. Kind regards, Donna Stewart General Manager

Rotorua
Reviewed 19 August 2015

We stayed here on our last nite before we flew out after travelling the South Island. Heritage had everything you need. Our room was very spacious even with 3 suitcase spread open on the floor. Beds very comfy, staff very friendly and loved that they had laundry facilities. Although the hotel looks tired that would be the only downfall but...

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Helpful?
Thank TeamFamily
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning TeamFamily Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to that you enjoyed you stay and found the beds so comfortable. I hope I can welcome you back to the hotel in the near future. Kind regards, Donna Stewart General Manager

Reviewed 18 August 2015 via mobile

The hotel is very good and the staff very helpful. The rooms are lean and tidy and the beds are very comfortable. The hotel is a little bit out of town so it's a decent walk but not too difficult. Our room faced native bush and when we opened the window we could hear birds singing and the water gushing...

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Helpful?
Thank Praxmeyer
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Praxmeyer Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Queenstown. It is fantastic to hear that you enjoyed you’re your stay with us and enjoyed a little bit of nature from your bedroom. I do hope we can welcome you back to the hotel in the not...

Reviewed 18 August 2015 via mobile

The Heritage was booked as a Delux Suite when we entered the room we were suprised that it was setup with a Disabled Bathroom. This wasn't a problem but would have been nice to know before booking or entering. The issue was that the Shower Curtain did not come all the way down to the floor and as it was...

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Helpful?
Thank Richard C
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Richard C Thank you for taking the time to offer your feedback on your recent stay with us. It is great to hear that you enjoyed your stay and found our staff so pleasant and helpful. I do hope we can welcome you back into the hotel in the near future. Kind regards, Donna Stewart General Manager

Singapore, Singapore
Reviewed 15 August 2015 via mobile

Those who have read my reviews know that I'm quite particular about the bathrooms in the hotels we go to. Will get to that in a while. We took 2 connecting Lakeside suites (2 single beds in each room with sofa, armchairs, dining table, large closets) in Heritage Queenstown and with 2 suites, we also had 2 fully-equipped kitchenettes and...

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2Thank m00lah
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Princey97 Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear that you enjoyed your stay and found our staff so friendly and helpful. I will pass on your kind words to our Executive Chef and the team. I hope I can welcome you back into the...

Hastings
Reviewed 15 August 2015

We stayed in an executive deluxe room with a hollywood king bed - like sleeping on a cloud. We were near the lift/stairs so there was a little noise as people returned to their rooms but it wasn't too bad. The buffet cooked breakfast at a winter special of $20 was great value although the filter coffee was like dishwater....

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Thank 909Gillian_M
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon 909Gillian_M Thank you for taking the time to offer your feedback on your recent stay with us. It is wonderful to hear that you enjoyed your stay and breakfast and dinner from our restaurant. I will pass your kind words on to the team. I hope I can welcome you back to the hotel in the near future....

Auckland
Reviewed 14 August 2015

We stayed just one night before flying home. The most lovely and polite blonde Welsh girl (I didn't catch her name sorry) checked us in, she was professional and nothing was a problem for her. The room was spacious and clean with a super comfy bed! The free parking was also a plus as we had a rental car. The...

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Helpful?
Thank Kate1709
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Kate1709 Thank you for taking the time to offer your feedback on your recent stay with us. It is fantastic that you enjoyed your stay and found the bed so comfortable. I will pass your kind words on to the team. I hope I can welcome you back into the hotel in the near future. Kind regards Donna...

Sydney, New South Wales, Australia
Reviewed 13 August 2015

I stayed here for a week on a work conference. It is about a 10-minute walk or 5-mins in a taxi out of town but walkable which we did often. Every day we had breakfast and lunch here (as part of the conference) and the food was just fantastic and too nice and in fact I ate way too much...

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Helpful?
Thank Princey97
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning m00lah Thank you for taking the time to offer your feedback on your recent stay with us. It is fantastic that you enjoyed your stay and that you found the facilities so accommodating. I will pass on your kind words to Emmet and Sebastian. I do hope I can welcome you back into the hotel in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: ₹ 10,845 - ₹ 21,827 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
15 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Regardless of rate, they charge WAY above market for "free" internet”
 of 5 bubbles KandRMinneapolis, 19 Jan 2017 | Read review
“Lake view rooms have a good view but no afternoon sun.”
 of 5 bubbles steviep18, 16 Jan 2017 | Read review
“ask for lakeview, and a fan if staying for summer.”
 of 5 bubbles tanikah2017, 1 Jan 2017 | Read review
“lake view room”
 of 5 bubbles mohammedz38, 31 Dec 2016 | Read review
“Waterfall building had nice views”
 of 5 bubbles RenaeP_12, 31 Dec 2016 | Read review
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