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    Heritage Queenstown

    91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
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    24/12/2017 25/12/2017
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    US$ 395
    US$ 353
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    Traveller (475)
    Room & Suite (394)
    Dining (25)
    Overview
    • Excellent46%
    • Very good38%
    • Average12%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “forest wing” (51 reviews)
    “lake view” (99 reviews)
    “family room” (22 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (1,630)
    There are newer reviews for Heritage Queenstown
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    381 - 385 of 1,565 reviews

    Reviewed 5 August 2016 via mobile

    Lovely place..will return! The lake view was amazing. Our room was big and clean. Front desk was helpful ! Only complain was we were not happy with the free wifi .. Parking was fine. .there was a bus stop outside the hotel.More

    Thank Grace L
    Response from GMQueenstown, General Manager at Heritage QueenstownResponded 8 August 2016

    Good afternoon Grace L, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your skiing trip - there was certainly lots of snow for it! I will pass on your kind words...More

    Reviewed 4 August 2016 via mobile

    I'll start by stating that everything in Queenstown is expensive compared to the rest of NZ. That said, this place is expensive and poor value for money. We did feel safe, and the room wasn't bad, so if you notice everything else is booked except...More

    Thank Christopher D
    Response from GMQueenstown, General Manager at Heritage QueenstownResponded 24 August 2016

    Good morning Christopher D, Thank you for taking the time to leave your feedback following your stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I was most concerned to learn of the problems you experienced...More

    Reviewed 4 August 2016

    I stayed in a Water Fall suite which had the most magnificent lake/mountain views from the balcony - the staff were attentive and friendly however, the 80's decor, stained carpets, dark and strangely configured room certainly didn't meet my expectations nor bare any resemblance to...More

    Thank nb2016167
    Response from GMQueenstown, General Manager at Heritage QueenstownResponded 8 August 2016

    Good afternoon nb2016167, Thank you for taking the time to leave your feedback following your recent stay. Firstly, please accept my apologies that your room did not meet your expectations. We take all feedback very seriously as it allows us to continuously improve our product...More

    Reviewed 3 August 2016

    This hotel is starting to show it's age and needs a refurb. Carpets in our room was stained and tatty. the furniture in the bar is in need of replacement. The bar area was cold and drafty- the magnificent open fire needed some additional help...More

    Thank kiwi572014
    Response from GMQueenstown, General Manager at Heritage QueenstownResponded 8 August 2016

    Good afternoon kiwi572014, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. In regards to your comments about the bar area, we are...More

    Reviewed 2 August 2016 via mobile

    Stayed 3 nights in the Lake View suites. Well worth the extra money. There was a separate bedroom with king bed. The room is large with a balcony overlooking the lake. I found the bed very soft but there are many pillow options. There is...More

    Thank trishj65
    Response from GMQueenstown, General Manager at Heritage QueenstownResponded 24 August 2016

    Good morning trishj65, Thank you for taking the time to leave your feedback following your recent stay. In regards to your comments on the beds, we do have the option of making the bed firmer if this is your preference - our Front Office team...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$ 151 - US$ 451 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Queenstown
    • #6 Business Hotel in Queenstown
    • #7 Family Hotel in Queenstown
    • #20 Luxury Hotel in Queenstown
    • #21 Romantic Hotel in Queenstown
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 175
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Booking.com, Hotwire, getaroom.com, Travelocity, Priceline, Cancelon, HotelQuickly and TripOnline SA so you can book your Heritage Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • New Zealand >
    • South Island >
    • Otago Region >
    • Queenstown
    • Also Known As
    • Heritage Queenstown Hotel Queenstown ,
    • Heritage Hotel Queenstown ,
    • Queenstown Heritage Hotel
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    Traveller (475)
    Room & Suite (394)
    Dining (25)
    Pool & Beach (24)
    Hotel & Grounds (309)
    Bathroom (12)
    Business Centre & Event Rooms (3)
    Nearby
    Nearby HotelsSee all 59 hotels in Queenstown
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Nicki1953
    22 October 2017|
    AnswerShow all 4 answers
    Response from Steven M | Reviewed this property |
    There are little convenience stores just over akilometre away and a reasonable size supermarket 1.5km away. The first 300m is on a hill but then it is flat along the lake and absolutely beautiful. There are plenty of... More
    0
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    lal5510
    12 February 2017|
    AnswerShow all 7 answers
    Response from AlperUyar | Reviewed this property |
    yes of course
    0
    Votes
    Room Tips
    "lake view preferred"
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    "Choose a different hotel"
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    "Ask for an upgrade or at least a lake view! At the least, you might get a partial view!"
    Read review
    "Lakeview rooms have the best aspect, but come with a higher price tag. Forest wing room was very good if you..."
    Read review
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