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Heritage Queenstown

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Heritage Queenstown
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1,403 Reviews from our TripAdvisor Community

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There are newer reviews for Heritage Queenstown
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Showing 1,350: English reviews
Reviewed 2 weeks ago

The hotel is located on a hill, my family and I were at the forest view rooms. The rooms were comfortable and there were free parking for our car. The staff at the hotel were friendly and professional. Overall, I am quite satisfied with my stay.

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Helpful?
Thank Keith L
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Keith L, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you had a comfortable stay and that our team provided you with the high levels of service that we pride ourselves on. I will be sure to pass on your comments to the whole team here....

Brisbane, Australia
Reviewed 2 weeks ago

We stayed for 6 nights in Dec 2016, the hotel is very nice and just slightly out from the main part of town which is good as it's nice and peaceful. View over lake was nice, room was very good sized and bed very comfortable. Staff seemed very friendly and helpful , buffet breakfast was a little basic but good....

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Helpful?
Thank Steve W
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Steve W, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I am delighted to hear that you enjoyed your stay with us. Most of our guests like that we are away from the hustle and...

Sydney, Australia
Reviewed 2 weeks ago via mobile

...this is the first hotel i have stayed at in many years that does NOT have air conditioning in the rooms .. as someone that feels the heat, i found the room a little stifling and sweated all night. The only suggestion from reception was a fan. 😣 Queenstown is not a cheap place to stay, so shop around Heritage...

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Helpful?
Thank MerlinsEgo
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning MerlinsEgo, Thank you for taking the time to leave your feedback following your recent stay. I can happily report that we are in the final stages of planning of air-conditioning for all Heritage Queenstown rooms and suites. The expectation is to commission the project in the second quarter of 2017. Hopefully you can experience the benefits of this...

Auckland
Reviewed 2 weeks ago

Service was flat - nothing special at all. House Keeping was a nightmare. Initially received a note pushed under the door to say could not service rooms until 3pm. We got back at 5pm and still not done. House Keeping then departed for the day - so no room clean that day. Breakfast was poor, therefore decided to eat out...

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Helpful?
2Thank AucklandRichard
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning AucklandRichard, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Please accept my apologies that the service did not live up to your expectations. The standard practice is that room departures are handled first as we...

Wellesbourne Hastings, United Kingdom
Reviewed 2 weeks ago

We had two nights here and were booked into a lake view room. This turned out to be on the top floor but the lift stopped one floor lower. 2 x 20KG+ suitcases up the stairs was not funny. The hotel was up a hill and about a 20 minutes walk by the lakeside to the centre of Queenstown. Parking...

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Helpful?
1Thank Peter_and_Sheila
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Peter_and_Sheila, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Please accept my apologies that you felt that there were no personal touches. December is the busiest time of the year for Queenstown with lots of...

Melbourne, Australia
Reviewed 3 weeks ago

Our room was not great- on the ground floor of the Lakeview wing and opposite the rubbish areas- a bit annoying when the skip gets emptied at 6am in the morning. Had a problem with the in-room movies- no one could fix it on the night and they undertook to resolve it next morning- no response by 5pm so we...

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Helpful?
1Thank elusivemonty
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning elusivemonty, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Please accept my apologies that the room did not live up to your expectations - where availability allows, we do try to move guests to somewhere...

Reviewed 3 weeks ago

Room was an ample size and amenities and bedding were very comfortable. Staff were exceedingly helpful and you can book tours and activities at reception. Close to town as well despite the hill climb on way home. The negatives: No temperature control for your room so if you have a western facing room in summer... it can get stuffy -...

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Helpful?
Thank Tanika H
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Tanika H, Thank you for taking the time to leave your feedback following your recent stay. It is great to hear that you liked your room and that our team provided you with the high levels of service that we pride ourselves on. There are an abundance of activities to choose from in Queenstown so it is brilliant...

Reviewed 3 weeks ago via mobile

Spacious rooms as we went twice. Friendly staff. Just need to modernise rooms bathroom as they look like a block of plastic! The location is superb, great view. Spa and pool available. They forgot to deliver the room service then they gave it free to apologise. Thx again for that

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Helpful?
Thank Rodolphe C
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Rodolphe C, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I am delighted to hear that you found the rooms spacious and that you made good use of the facilities we have on offer. I...

Auckland, New Zealand
Reviewed 3 weeks ago

We stayed in lake view suite for couple of nights and I must say it was love at first sight! The lake view was superb. Hotel itself has great facilities such as gym, pool, hot tub and sauna etc. Staff were very friendly and looked after us. Sleep quality was really really good as well. If you don't have a...

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Helpful?
Thank Mohammed Z
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Mohammed Z, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that you made good use of the facilities that we have on offer. It is brilliant to hear that our team provided you with the high levels of service that we...

Lakewood, Colorado
Reviewed 3 weeks ago

This hotel is on the outskirts of town so it is a walk to get anywhere, the walk is pretty you can either take the sidewalk that runs along the road or there is a wooded trail option but it would be too dark to take that one at night. The walk back is a steep hill, which might pose...

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Helpful?
Thank Renae P
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Renae P, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. It is great to hear that you enjoyed your room and balcony and you are right, the walk to town is a beautiful one! In...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: ₹ 10,845 - ₹ 21,827 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Queenstown staff and other travellers.
15 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Regardless of rate, they charge WAY above market for "free" internet”
 of 5 bubbles KandRMinneapolis, 19 Jan 2017 | Read review
“Lake view rooms have a good view but no afternoon sun.”
 of 5 bubbles steviep18, 16 Jan 2017 | Read review
“ask for lakeview, and a fan if staying for summer.”
 of 5 bubbles tanikah2017, 1 Jan 2017 | Read review
“lake view room”
 of 5 bubbles mohammedz38, 31 Dec 2016 | Read review
“Waterfall building had nice views”
 of 5 bubbles RenaeP_12, 31 Dec 2016 | Read review
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