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Taupo Urban Retreat

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190 Reviews from our TripAdvisor Community

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Showing 169: English reviews
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Auckland, New Zealand
Reviewed 1 week ago

Taupo Urban Retreat is a real gem in the heart of Taupo, the bar is cheap as without ever being a water hole plus the hostel facilities are spot on! The kitchen is big and well equipped and the whole place is super clean. We loved every second of our stay here!

Thank Robin_Laura
A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

Brilliant hostel. Stayed for 4 nights and had an awesome time. Super friendly and helpful staff, nothing too much of a problem for them. Onsite bar, cheapest in Taupo, good kitchen facilities, super comfy beds and even a quiet tv room with a huge catalogue of DVDs for those rainy days! Big shout out to Sarah, so helpful and nothing...

Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

This place is great.. at first I was sceptical and now I'm certain that this place is just like the burn al Arab! Stayed in a 6 dorm room with a on-suite and the beds aren't exactly springy but they get the job done if you get what I mean.. hot showers, decent size rooms, friendly staff and people at...

Thank Kyle R
Reviewed 2 weeks ago via mobile

I've said it once and I'll say it again. It needs to be compulsory for the female gender to be topless in all hostels across the globe!. Sadly my letters of compliments have been ignored. The staff are great. Sarah in particular, very helpful and deserves my highest reward A- (8/10 for the lads out there). They provide the finest...

Thank Natty C
Leeds, England, United Kingdom
Reviewed 3 weeks ago

Stayed at this hostel a few days ago and all 6 beds in the dorm were infested with bed bugs! Everyone in the room departed and slept in the kitchen (or tried to sleep) until staff came in at 4ish to open the kitchen and place the 6 of us in another room. Apart from the bed bugs the hostel...

Thank Gemma W
Solarpowered_12, Owner at Taupo Urban Retreat, responded to this review

Thank you for highlighting how friendly (and helpful) our staff were. We happily disrupted our own cleaning schedule and allowed you to wash all your belongings for free so that you had piece of mind leaving the hostel. I will re-iterate that neither ourselves or our staff are responsible for bringing bed bugs into our hostel yet it is at...

Guernsey, United Kingdom
Reviewed 3 weeks ago via mobile

I stayed here on 2 separate occasions. The first time I stayed in a 6 bed dorm with ensuite & the ceiling leaked during a particularly rainy night soaking two girls beds & bags. Not exactly great for what you pay, however the staff were apologetic & moved us to another room & offered to dry our wet clothes. Their...

Thank Ayla111
Karry W, Manager at Taupo Urban Retreat, responded to this review

Thank you for your kind review Ayla, we are so happy you enjoyed both your nights with us. We appreciate your understanding with the leak and that our staff dealt with the situation promptly and professionally. The chilli meal is a backpacker favourite and its always great to get an amazing sleep in a backpackers! Enjoy the rest of your...

Reviewed 3 weeks ago

Staying here was a true nightmare. A few beds (!) had bed bugs in them, including mine. I've had bites all over my body that lasted for over a week. Completely ruined the ending of my trip in NZ. Apart from the bed bugs: the rooms were way too hot to sleep in. The staff was nice though.

Thank bvnbaar
Karry W, Owner at Taupo Urban Retreat, responded to this review

Thank you for highlighting that our staff were nice. Each day we come to work with the hope of making sure that our guests have the best possible experience of Taupo and our hostel that we can offer. We none of us bring bed bugs when we arrive each day. Sadly our guests bring bed bugs into the hostel which...

Greater Melbourne, Australia
Reviewed 16 March 2017 via mobile

We stayed here to try and save a bit of money on our NZ trip. It was the first backpackers I have stayed at and it was totally fine. We had a room to ourselves for $80 a night which came with our own bathroom (a must). The mattress wasn't ideal for my bad back but that's just me. I'm...

Thank MG900226
Reviewed 9 March 2017 via mobile

Three of us paid for a 4 bed room to have some privacy. We locked our door, but despite this staff entered our room whilst we were out to search for & remove alcohol. They have a bar and don't allow BYO. Fair enough for not wanting people to drink their own alcohol in communal areas, but to invade our...

Thank Marlis H
Karry W, Manager at Taupo Urban Retreat, responded to this review

Thank you for your comments Marlis, I'm sorry you feel we invaded your privacy, this is not our intention. We have to comply with NZ Licensing laws and having a bar on-site we are allowed to perform evening room checks to ensure guests are complying with rules that are stated on check in. We knock before entering and merely scan...

Reviewed 9 March 2017 via mobile

The staff were friendly, the drinks were definitely great and the living space was tidy and cozy. The only down side was the bathroom space, and just how the toilet roll dispenser was broken; needs a little fixing up and it's good 😊

Thank Kandinani M
Karry W, Manager at Taupo Urban Retreat, responded to this review

Thank you very much for your review, we are happy you enjoyed the bar area and the staff were helpful during your stay with us! We have noted the facilities comments and do hope you return for another stay here. Enjoy your travels in New Zealand. Chelsea, Manager

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  • Bar/Lounge
  • Free Parking
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Public Wifi
  • Paid Wifi
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Taupo Urban Retreat, your home away from home! Free internet, comfy beds and hot, high-pressure showers are a given here. With arguably the best location in Taupo we are just a couple of streets away from the busiest bars and restaurants, yet far enough away to get a good night's sleep. We are also only a few minutes walk from the bus stop and supermarkets, and there is plenty of free off-street parking available. At Urban we have a really sociable and chilled atmosphere, making it super easy to meet people. Enjoy our delicious chilli every night for only $5, or for $8 get a cold beer or wine to wash it down too. You can cook up a storm in our well-equipped kitchen, free oil and spices included. Help yourself to our free tea and coffee too! Mingle in our in-house guest bar with new friends, soak up some rays in our sunny garden courtyard, or snuggle up with a good book in your quiet dorm room if you're all talked out. Keen for movie night? Hunker down in our cosy TV lounge and choose from our vast array of movie titles, we even have free popcorn! We'd love to help you make the most out of your stay in our beautiful region. Our friendly staff can help you book your activities including the Tongariro Alpine Crossing, Skydiving, Bungy jumping, Jet boats or Rafting trips to name a few. We've been operating in Taupo for over ten years so we know all of the local hidden gems and the best travel tips. Whether you're looking to spend or save we can help you fill your day! We even have bikes for hire at reception so your adventure begins at our front door. We can also help you book onwards travel, although you may find you never want to leave Taupo! With a friendly welcoming vibe, cheap drinks and helpful staff Taupo Urban Retreat is your home away from home in Taupo. We look forward to having you stay! ... more   less 

Additional Information about Taupo Urban Retreat

Address: 65 Heuheu Street, Taupo 3330, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: ₹ 2,138 - ₹ 4,534 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Taupo Urban Retreat 2*
Number of rooms: 21
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Questions & Answers

Here's what travellers have asked, with answers from Taupo Urban Retreat staff and other travellers.
3 questions
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Palmerston North, New Zealand
Winchester, United Kingdom
over a year ago

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Questions? Get answers from Taupo Urban Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid it completely”
471tristanj, 29 Feb 2016 | Read review
“16 bed dorm!!”
8katel, 30 May 2015 | Read review
“Get a small room if you're planning on doing the crossing! Nice an quiet.”
265markp, 31 Aug 2014 | Read review
“Room 17 with outside access to courtyard is specially nice”
Macodell, 2 May 2014 | Read review
“If you can afford it - have one of the ensuite rooms for that extra bit of privacy”
clf2308, 29 Apr 2014 | Read review
5 of 5