We paid $350 at peak time for a non-refundable executive studio, however, this room had no air conditioning and at 29-30 degrees celsius, it forced us to have the door open and fan on full, and the road noise interfered with TV viewing as the volume was preset. Sky TV consisted of movie channels only, and the decor is very dated (cracked tiles and shower, dispenser toiletries etc). But what was most upsetting, is on the day we arrived the moteliers were having a major altercation with a large group which resulted in the motelier telling them what she thought, and another altercation with a lady trying to verify why she wasn't able to access her room at 4.30pm the following day, was not handled well either. When we approached them about our concerns upon departure we were confronted with a defensive and confrontational attitude and the motelier walked away. A language barrier and lack of concern for how their guests feel and how this could be improved, left us feeling compelled to write our first review ever! The photos certainly do not match the reality or the 4 star rating. This should be budget price, reflecting the upkeep and presentation.…
Big mistake, I did not do this and it cost me dearly, no communication could not confirm a booking tried calling and in the end just the arrogant nature of these people. And if you read the reviews as I should have not just read the selected and gone of the star rating I would not have booked here at all. Ended up staying at the professional Suncourt Motel Taupo, but still had to pay for them....
Ive read other comments and have to disagree with all negative ones. We found our stay excellent. Room exceptionally clean, very friendly helpful service, easy checkin. Pool area very nice. No complaints at all. We would recommend this motel
And unfortunately the little things were all bad. We were booking as a group so there were a few changes, but the hotel stopped replying to emails, as if they just gave up. We were told we could have secure parking for our motorbikes, but that was not the case. They blamed ex staff for the miscommunication even though it was clear we had been communicating with the owner. The heater didn't work in the room, but they did give us a replacement. The spa was brown and had an off smell to it, with the cover deteriorating so much it was leaving particles floating in the spa. We were given several different explanations as to why the spa was in such a state. Then, to top it off, although they knew how many were staying in our room and had already given me a price, they tried to charge an extra $40. The room we had did not have any views, although this is stated in their website. There was more, but this review is already long enough. Poor, poor service and we were all made to feel like unwelcome guests.…
We were warmly greeted and showed two rooms to have a choice. Took the one with less afternoon sun. Room was very comfortable and clean. Excellent bed and we had the best night's sleep for a long while. There were some noisy guests there but can't expect owners to control rowdy kids. Would certainly stay there again.
I have been staying here monthly for over three years but with new owners, its time for a new motel. Check in was painful and I was told there wasnt a booking for me. Yes there was. I was told the receipt would be emailed to my address and she quoted a booking dot com email. I have never used booking dot com for my bookings here. They do have my email address on file. The receipt took three weeks to arrive, after three emails and three phone calls to the new owner. On the second phone call I was told she was very busy and it would be at least a week until the receipt arrived. I dont appreciate the rudeness I experienced and so have found a new motel.
Booked as we wanted pool and internet. Checked in, very pleasant, took 2 towels, which are located in the reception area for the pool. Ground floor room. Definitely no views only road noise. Gave us wifi code but didn't work. Then they rang us to pay... went to reception, paid was then told the pool was not open due to maintenance and that wifi was also not working properly, but could use the conference room if we wanted to connect.. had to stand in the car park to get signal. Very dissatisfied. On check out , spoke our concerns where we were told that they hadn't been there long, gave us a list of reasons why things were not working.. not my problem. Paid $171 for the 2 things we wanted but didn't get. Ssid they would get Vodafone to credit us $30 for data.... I'm with spark. Took at least 20 minutes they then said they would pay us $50 . Sorry... could have got a room with no view, road noise and no pool or wifi for $60. Not recommend this place until they know what they are doing.…
From the time we arrived we felt like we were being looked after. Stephen made sure that he understood what we required from him to be set up, he kept asking if there was anything else we wanted him to do to set up. When our power point wasn't working as it should of been he made sure that it was sorted. We left on the Sunday after rebooking for next year. Totes recommend Chantilly's for your next conference!
I had madee a booking 2 weeks prior to arrival and the other two couples had booked their rooms 6 weeks in advance. It had been arranged that they could drop of there bike gear on arrival but could not have the rooms until after 3pm. After leaving men at V8 car track we proceeded to Chantilly's. Apparantly new owners with wife managing reception. She got very heated that we arrived early (9am) and said she had no bookings for us and could we leave as she was unable to do her work. We asked her numerous times about have we a booking but she kept yelling at us to go so we left a cell phone number and asked her to ring once she was sorted. Two hours later she did ring to say she did have rooms for the other two couples but not for me but had organised a place a couple of blocks away that could take my booking. I proceeded there and paid for room. At 2pm we returned to Chantillys to book in the other two couples but she became non commital that she had rooms and started ranting that because of us turning up early she had been unable to do her work even though we hadnt been there for 4 and a half hours. She continuously ignored us and on talking to others there booking in stories were not as bad but mentioned how rude she is. The worst bit is she called out my name as she did have a room available for me but I did not wish to support her establishment. If you want a stressfree weekend this is not the place.…
Booked initially for two nights but extended it for another two. Our room was on the ground floor with double doors opening onto a little garden seating area. Very large room. Bed was comfortable, kitchen with microwave. Large bathroom with sep shower. Good parking, guest laundry. Lovely pool area with spa and guest barbie which u tell the office and they bring out sauces, tools etc etc. the location is very close to down town Taupo. So room was fantastic, only minus could be if it was very hot as there is a heater on the wall which U can put on cool but it’s really just a fan. The major A+ was the management, what a lovely helpful couple who went beyond helping us. They advised as to sightseeing, walks, restaurants, hence booking the extra days due to their travel hints. It did look like they r handing over to another couple so whether the fantastic standard and service will be of the same excellent standard in the future. …
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing