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Falls Chateau

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Falls Chateau
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Brisbane, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We booked through booking.com and it was supposed to be a pay on arrival booking with a generous cancellation policy. They charged us the day after the booking was made but we had to cancel (which we did well within the required times). We never received a refund despite me calling the venue constantly daily (I'm in AUS so this... More 

Thank Mandabee90
Wavell Heights
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 October 2016

The Falls Chateau at Taupo is the fancy home the name implies. The room we had was a cut-off section of this home, a full-sized living room, bedroom, ensuite. The ambience was of your own expansive home rather than a motel or accommodation suite. Had all the motel basics like fridge and tea/coffee apparatus, china, cutlery etc. It is located... More 

Thank 842brucec
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2016

I have read all the other complaints about this place and agree completely. When we stayed there the heating was broken and there was no electric blanket on the bed we froze. WE could not sleep because we were so cold. This is not a hotel. It is a block of 3/4 apartments out of town. The key is left... More 

1 Thank Tonia K

Travellers are raving about these Taupo hotels

Hamilton, Waikato, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2016

We stayed at this place this weekend and it was a surprise birthday gift that my husband set up himself. It says in the right up 5 Star and it is not at all, you go to pick up the key and the guy there is very rude and unhelpful, this is not a motel at all, it is a... More 

Thank Lisa H
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2016 via mobile

Didn't end up going as they took our money before arriving even though it was a book now pay on a arrival deal and after booking I read more reviews about how terrible the place was. Cancelled the booking and only got our money back nearly a month after booking, rude and useless manager.

2 Thank ggeorgiaimee
Poole, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2016

Stayed here for 4 nights as we expected to have accommodation with lake views. The suite was OK but there were no views so we felt conned. Website description has now been changed but is still misleading. Also many of the advertised amenities were not provided. Got nowhere with complaint to owner. Manager is unfriendly and avoids contact as much... More 

Thank captainbob2014
Auckland Region, New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 May 2016

Be very careful when booking this place. It comes across as a proper Motel on the Booking.com website. However, it is a private residence in a residential street. There is no signage directing you. The "Manager" is not there to greet you, and a key is left in the box at front door. We paid less than the "apparent going... More 

Thank Jannine G
London, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 May 2016 via mobile

I booked through booking.com, called 3 times on the day of arrival to inform hotel of my later arrival time, left 2 messages and got no return call. Arrived alone at 2200hrs, struggled to find the "hotel" as no signage and in a residential area. Struggled to find a way in and eventually after about 10 mins and calling again-... More 

Thank Nomadicnic
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 May 2016

Be very careful with this place, it is pleasant enough but the manager is very dodgy. We had problems finding the place as there is no signage at all and at first it appeared to be just a private residence. When we eventually found the place, the manager "appeared" out of nowhere, took our credit card details as he said... More 

Thank Trish508
Auckland Region, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2016

We booked out accomodation for a night here but had to cancel within a couple of days due to a change of plan. We cancelled the booking well within the allowed time but were charged anyway and can't get a hold of anyone through phone or email to be reembursed. It has been over three weeks and we have contacted... More 

Thank Lex287

18 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (18)
Room/Suite (4)
Dining (2)
Hotel & Grounds (2)
View from Room (1)
Other (9)
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more   less 

Additional Information about Falls Chateau

Address: 12 Chateau Crescent, Taupo 3370, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: ₹ 4,990 - ₹ 9,349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Falls Chateau 4*
Number of rooms: 4
Reservation Options:
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Also Known As:
Falls Chateau Hotel Taupo
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Questions & Answers

Questions? Get answers from Falls Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs at the front has the views.”
 of 5 bubbles 842brucec, 16 Oct 2016 | Read review
“Don't stay here”
 of 5 bubbles captainbob2014, 4 Jun 2016 | Read review
“do not stay here, read the other reviews!!”
 of 5 bubbles Shazsid, 9 May 2016 | Read review
“Don't bother booking here.”
 of 5 bubbles NewZealandGolfer, 28 Feb 2016 | Read review
“downstairs has no view, there are much better places to stay with friendly helpful people.”
 of 5 bubbles K1204OOjennifern, 9 Feb 2016 | Read review
5 of 5
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