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Cleveland Thermal Motel

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#12 of 93 Hotels in Rotorua
Certificate of Excellence
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Cleveland Thermal Motel
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538 Reviews from our TripAdvisor Community

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Showing 509: English reviews
Putaruru, New Zealand
Reviewed 5 March 2017

Cleveland thermal motel is family run was well presented and has all the facilities I was looking for. I will definitely stay here again. I enjoyed soaking in the mineral baths they were very tidy and clean. The pool is a nice temperature and the grounds around it were kept very tidy.

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Helpful?
Thank dreamthyme
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you very much for the response. We are very happy we could cater to all your needs. We take great pride and care in the house and grounds to ensure everything is neat and tidy for when you arrive. The mineral pools are very well liked for a nice long soak in a mineral pool after a day out...

Tauranga, New Zealand
Reviewed 27 February 2017

Overall a peaceful & pleasant stay, catered to all our needs & requirements for our trip. Very comfortable bed. Excellent shower. Everything you require for self catering in the kitchen. Would stay again!

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Thank tanz166
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your review. The team are grateful that we could cater to all your needs on your stay with us. being comftable while travelling makes it a lot less stressful. We look forward to seeing you again

England, United Kingdom
Reviewed 26 February 2017

The Cleveland Thermal Resort is quite a fancy name for what used to be called the Econo Lodge which describes it more accurately in my opinion as this is very much a motel. We received a warm friendly welcome and lots of information about the area. The apartment was spacious and exceptionally clean with fresh towels everyday, set around a...

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Helpful?
Thank Stephirey
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your review. We have since changed name to accurately reflect that we are a motel due to some refurbishments not being completed as quickly as we wished. A warm friendly welcome onto site and tour of the property and briefing of local attractions and sites is something we pride ourselves on. We are glad that you enjoyed...

Hamilton, New Zealand
Reviewed 23 February 2017

One of the most pleasant stays I've ever had! Beautiful quiet house with excellent facilities. Close to downtown. Great heated pool. There was great attention to detail inside the house. The bathroom cosmetics were excellent and all rooms were tastefully decorated.

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Helpful?
Thank Helen P
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for the generous response. The cottage sure is a beautiful house and a lot of love and dedication went into its renovation, and we are glad you enjoy the attention to detail that went into it. Our location is in a great spot, nice and close to town as well as nice and close to a lot of...

Auckland, New Zealand
Reviewed 20 February 2017

very friendly staffs .. very welcoming while booking for the rooms staffs were very friendly over the phone , great location , very clean compound , great outdoor pool .but need to air condition the rooms, install rooms spas , upgrade kitchen taps

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Helpful?
Thank parmend p
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your review of our property. The team here do their best to provide timely and friendly service to make your stay with us all the more relaxing. Our location is in a great spot, nice and close to town as well as nice and close to a lot of attractions around Rotorua. Kuirau Park is a nice...

Auckland, New Zealand
Reviewed 20 February 2017

Not gonna lie. It's not fancy. The motel style studio room we had was in a block of out of date, characterless cinder-block units. However, it was perfectly clean. The beds were comfy. The hot water and water pressure were plentiful. The TV was large and new. And the staff was super friendly and helpful. I was very happy to...

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Helpful?
Thank JeffTNZ
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for the review. The rooms are being upgraded this year with new bathrooms and kitchens going into the existing buildings. The team take great pride in how clean and tidy the rooms are for when you arrive. The new beds are comfy and we have had a lot of positive feedback on how comfy they are. We look...

Auckland Region, New Zealand
Reviewed 20 February 2017

Suits us when needing to park car and trailer units and handy to race track. Facilities a little tired though as bathrooms need a bit of an upgrade. I am sure this is in plan and the owner says pools will be spruced up soon!

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Thank Debra53_13
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your response. We are very well situated to the race track and having lots of space means we are always packed with the race teams when racing meets are on in Rotorua. We are continuing installment of the new bathrooms this year. Next time you are in, please ask about them and we will happily place you...

Scarsdale, New York
Reviewed 19 February 2017

Beds were comfortable and clean. The showers were terrific. The staff were the most friendly and helpful I have ever met. Very conveniently located. The mineral pools were a delight. My highest recommendation.

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Helpful?
Thank X1276SMjenniferd
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for the kind comments. It is great to see that you enjoyed the new unit. A lot of time and thought went into making sure they would give you the home away from home feeling and ensure your stay was as pleasurable as possible. The rest of the units will be gradually upgraded throught the year. We are...

Kaiapoi
Reviewed 18 February 2017

Love the new owners very friendly and helpful enjoyed our stay look forward to returning in the future very handy to everything to walk or drive the pool was also fantastic , would be great if there was 2 fans one in each room

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Helpful?
Thank cherylrobb
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you very much. We take great pleasure in making your stay as comfortable as possible. We are very lucky with our close proximity to most places in Rotorua means more time to enjoy the beautiful scenary and sights around Rotorua. Awesome feedback about the fans due to the hot summer. We do have extra's, so if you need a...

Papamoa, New Zealand
Reviewed 18 February 2017 via mobile

Friendly host - Shelley thank you. Clean, spacious and comfortable. Prob the best bed we have ever slept in away from home. Great location and very good price. Will definitely be staying here again. Oh and movie selection and wifi is excellent.

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Thank PaulineandChris2014
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Our pleasure, it was great hosting you here! We are lucky with the size of the rooms. They sure are big! Location is a great thing for our guests. Being close to town, Kuirau Park, and a lot of the attractractions around Rotorua make it easy and convenient for the guests when they stay with us. The beds are sure...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 5,445 - ₹ 9,465 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Thermal Motel staff and other travellers.
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Questions? Get answers from Cleveland Thermal Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel rooms offer movies on demand which need to be paid for unless booked directly through the hotel.”
moko70, 15 Apr 2017 | Read review
“Away from road. A bit noisy.”
AndyAuckand, 14 Apr 2017 | Read review
“Fantastic location, decent sized rooms and comfortable and clean beds:-)”
kamniraju, 11 Apr 2017 | Read review
“We had a room with a separate lounge and kitchen”
jeemuz10, 22 Mar 2017 | Read review
“We had a frount room,which was very quiet, you'd need to ask for a room down-stairs if required.”
12charlesc, 20 Mar 2017 | Read review
5 of 5