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Cleveland Thermal Motel

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#12 of 93 Hotels in Rotorua
Certificate of Excellence
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1 room 2 adults 0 children
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Cleveland Thermal Motel
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537 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Torrevieja, Spain
Reviewed 2 days ago NEW

I nearly always use trip advisor when making a choice on where to stay or eat and chose the Cleveland because it came up highly rated and very reasonably priced. I noticed that a few people had grumbled that it was a bit basic so I knew what to expect but all we wanted was somewhere clean and comfy, to...

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Helpful?
Thank Tim_Moore
Paihia
Reviewed 1 week ago

The service that my dad and I experienced was very warming and welcoming. There nothing that we can complain the room. Where you are situated in Rotorua is very good not that far from where we were going. My dad and I just felt we were at home.

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1Thank 683hepaw
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for you lovely review. We pride ourselves on our customer services and making you feel like you are at a home away from home. We will look forward to welcoming you back in the near future!

Whitianga
Reviewed 1 week ago

Convenient, friendly place with all amenities. Stayed there with a group of 10 to 12 year olds, and everyone liked it. Nice, hot outdoor poll, good beds and showers, friendly owners. A bit of a walk to the town center, best to go by car.

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Helpful?
Thank moko70
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your kind review, it was a pleasure having you here. We are glad they were the kids were able to relax and enjoy the pools and trampolines. We are a 15 min walk to the Center of town or 1.4km to the I-Site so sometimes people do prefer to take a car.

Auckand
Reviewed 1 week ago

We stayed at Cleveland for three nights during the recent big storm. The owners accommodated as for ane extra night with no problem as weather didn't permit us to travel. The big plus for this motel is the service. One of our family was sick and we were motel bound . Owner got us fish and chips first night. As...

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Helpful?
Thank AndyAuckand
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your review - we certainly hope that everyone is feeling better now! We are glad that we were able to make life a little easier for you with the bad weather! We are always more than happy to go the extra mile. Our beds are all new and it certainly has been a great investment - we...

Tauranga, New Zealand
Reviewed 1 week ago

I was attending a Wedding Expo in Rotorua and decided to have my family tag along and have a night in Rotorua. We found Cleveland Thermal Motel to be the ideal location for both my work and my family to enjoy. I thought they would go out and explore only to find out that they just had too much fun...

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Helpful?
Thank kamniraju
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

A warm friendly welcome, tour of the property and briefing of local attractions and sites is something we pride ourselves on. Our location is in a great spot, nice and close to town as well as nice and close to a lot of attractions around Rotorua. Kuirau Park is a nice short walk away from us and the City Centre...

New Plymouth, New Zealand
Reviewed 2 weeks ago

Found the facilities and location of the motel perfect for purpose . That being accommodating 11 teenage boys and 1 adult. The amenities suited the boys as they had choices to keep them occupied. Will most certainly use this complex again next year and beyond.

Review collected in partnership with this hotel
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Thank andyN3553VR
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your kind review, it was a pleasure having the boys here - they certainly are a credit to the school. We are glad they were able to enjoy them selves and get some R and R in between games. We will certainly look forward to a annual return! Best of luck for the remaining season!

Nottingham
Reviewed 4 weeks ago

I travelled with my daughter and two grandchildren and had our own bedding for one of the children so we had a studio unit. It was plenty spacious enough and had good TV and access to free movies. The beds and pillows were the best I've ever had, they were sooooo comfortable. I believe they're quite new and I would...

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Helpful?
Thank zappamax
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for the generous response. We try and make each guest feel welcome when they come and stay with us here at the Cleveland. Our beds are all new and certainly make a difference! So glad you enjoyed them! We take pride in providing local knowledge of what to do, where to go and when to be there makes...

Gisborne, New Zealand
Reviewed 4 weeks ago

lovely hosts. good sized family rooms. beds are comfy and pillows are soft. nice pool area and playground for the kids to unwind in after a hectic day sightseeing or doing other tourist activities. Nice environment for families to play with other tourist families

Review collected in partnership with this hotel
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Helpful?
Thank annikej25
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

We try and make each guest feel welcome when they come and stay with us here at the Cleveland. Our beds are all new and certainly make a difference! So glad you enjoyed them! We take pride in providing local knowledge of what to do, where to go and when to be there makes that stay all the more enjoyable....

Tweed Heads, Australia
Reviewed 4 weeks ago

The Staff were very accommodating . We really enjoyed our stay. The beds were fantastic to sleep on. It was great having an outside pool as well as mineral pools on site. It was secluded from the road and would be safe for children. Just a short drive from the city center and the lake.

Review collected in partnership with this hotel
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Helpful?
Thank jeemuz10
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

We try and make each guest feel welcome when they come and stay with us here at the Cleveland. Our beds are all new and certainly make a difference! So glad you enjoyed them as well as our mineral pools. We take pride in providing local knowledge of what to do, where to go and when to be there makes...

Reviewed 4 weeks ago via mobile

Stayed here as young couple with 10month old baby travelling around from Australia. Pros * Biggest selling point is the friendly staff who are keen to go out of their way to recommend local sites and activities and almost always have discount vouchers to save you a few dollars - brilliant! * Location is very handy to get to many...

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Helpful?
Thank Marian D
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Thank you for your feedback. I am glad you appriciated the facilities and local attraction vouchers. I am sorry for the over sight upon check in, as we would not allocate upstairs rooms (unless requested) to families with young children - as we have 2 young children and know what it's like to travel with a baby and the kitchen...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 5,441 - ₹ 9,457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Thermal Motel staff and other travellers.
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Questions? Get answers from Cleveland Thermal Motel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel rooms offer movies on demand which need to be paid for unless booked directly through the hotel.”
moko70, 15 Apr 2017 | Read review
“Away from road. A bit noisy.”
AndyAuckand, 14 Apr 2017 | Read review
“Fantastic location, decent sized rooms and comfortable and clean beds:-)”
kamniraju, 11 Apr 2017 | Read review
“We had a room with a separate lounge and kitchen”
jeemuz10, 22 Mar 2017 | Read review
“We had a frount room,which was very quiet, you'd need to ask for a room down-stairs if required.”
12charlesc, 20 Mar 2017 | Read review
5 of 5