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Holiday Inn Rotorua

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#20 of 93 Hotels in Rotorua
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715 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Rotorua
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Showing 665: English reviews
Auckland Region, New Zealand
Reviewed 21 April 2016

Nice hotel tucked away by the Whakarewara (hope I spelt that right!) , very nice tidy room, heated pool was very welcome. Didn't eat in the restaurant but did have room service which was great. Even though there were lots of people coming and going at all times room was very quiet. Would def stay again.

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Helpful?
Thank philapeas
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear philapeas, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased you enjoyed our tranquil and scenic location next to the Whakarewarewa geothermal reserve. It is great to see you enjoyed your time here with us and we look forward to welcoming you back again! Thank you for sharing your experience. Kind regards, Kent Breeze General...

Auckland Region, New Zealand
Reviewed 19 April 2016

Holiday Inn took over from the Heritage brand and have extended the standards Staff are excellent and front desk v efficient The hotel and the rooms are v spacious, the hot pool is great with really good towels It is a particularly quiet hotel and the bed v comfortable Room service is quick and buffet breakfast and dinner available Highly...

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Helpful?
Thank Wayne7777
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Wayne7777, Thank you for returning to stay with Holiday Inn Rotorua. It is good to see you enjoyed your time here with us, and thank you for mentioning our excellent staff. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager

Reviewed 17 April 2016 via mobile

The best thing was the huge lobby! A great place to meet people as everyone is down there in the evening. My 2 yr old daughter was running around having a blast while my wife and I made friends. Some guys were watching the game and another group was meeting up for drinks. Rooms were clean, staff is friendly and...

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Helpful?
Thank Nick Z
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Nick Z, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us, and yes, the lobby is a popular place to relax and catch up with everyone. We appreciate you sharing your experience and mentioning our friendly staff, and we look forward to welcoming you...

Reviewed 14 April 2016 via mobile

Quite old and tatty now - and at $199 for the room VERY over priced!! The staff were lovely, however. The rooms were dated and the bathroom was old and in poor condition - fittings showing rust and were loose. You had to join their "club" to get free wifi as well - most places now have free wifi standard.

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Helpful?
Thank Anton R
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Anton R, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for mentioning our lovely staff. Kind regards, Kent Breeze General Manager

Leicester, United Kingdom
Reviewed 11 April 2016

Our agent booked our 2 night stay atThe Holiday Inn for its great location for the thermals. Booked a Superior room and given Nr820 in the quiet wing with a big picture window which looked out over the thermals. Whakarewarewa is directly adjacent and which we have reviewed our visit separately. Nice big room with all the expected facilities including...

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Helpful?
Thank Quality2
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us. We appreciate you taking the time to share your experience, and thank you for mentioning our helpful staff. Kind regards, Kent Breeze General Manager

Reviewed 10 April 2016 via mobile

Great welcoming into the hotel, was impressed with the extensive renovations to the King suite, was bitterly disappointed arriving into the bathroom to see a bath/shower and it being dark and dingy Expected a higher quality of finishing as we booked this hotel room for our anniversary.

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Helpful?
1Thank 927morgand
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi 927morgand thank you for your comments and feedback, Have a great day, Kent

Hamilton
Reviewed 9 April 2016

Huge thanks to the restaurant staff during my stay in Rotorua for work. I actually stayed somewhere else but had dinner both nights at the restaurant at the Holiday Inn Rotorua. Darren, Dean, Tatiana and Channelle were fabulous, warm, welcoming and so attentive. Ka mau te wehi!!! Awesome!!! Look forward to coming back with my family next time.

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Helpful?
Thank Peter T
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Peter, thank you fro your great review of award winning Chapman's Restaurant, will make sure the team hear of your feedback, Hope you will choose to also stay with us next time you are in town, See you then, thanks Kent.

Seattle
Reviewed 8 April 2016

Exceptional staff was willing to go the extra mile, very attentive to my party while there. Their thermal pools were excellent. Great value for the price of the facility. concierge service was outstanding to assist in tours, events and local festivals.

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Helpful?
Thank TripDave99
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Tripdave99 Great to see you enjoyed your time with us, and took the time to ask our team about the local sights and attractions, See you next time, thanks Kent

Johannesburg, South Africa
Reviewed 6 April 2016

Our first impression was not very good since there was no porter and the concierge/frontdesk staff seemed abit overwhelmed and were not very experienced. But everything from then on was fantastic. The rooms were spacious, comfy and clean for our family of 4. The carpark is always full though and the hotel was full with many tour groups. Breakfast was...

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Helpful?
Thank Yasmin L
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Yasmin, thank your for your review and feedback, Sorry about your arrival experience, but great to see after that all went well, See you next time, thanks Kent

Toowoomba, Australia
Reviewed 6 April 2016

Our room was on the third floor and looked out to the city in the distance. It was very sensible in that it had space for two suitcases to be opened on the rack and had a single bed as well as a queen-bed and a small balcony. Very helpful and friendly staff and quick Wi-Fi if you are a...

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Helpful?
Thank RangeRovers19
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Hi Rangerovers, thank you for your feedback and review, Great to see you have enjoyed many of our facilities and services and found them to be of high quality, Thank you and see you next time, Kent

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 6,527 - ₹ 13,004 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#4 Green Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request that they properly vacuum the room before your stay.”
 of 5 bubbles tripbeetle, 16 Jan 2017 | Read review
“Request a room away from pool if you want a quiet stay.”
 of 5 bubbles adrianf825, 14 Jan 2017 | Read review
“Get the new tower.”
 of 5 bubbles jjkq, 4 Jan 2017 | Read review
“4th floor and above in the back to view the geothermal park”
 of 5 bubbles Saska2nian, 28 Dec 2016 | Read review
“We had room 811 second floor. It was good”
 of 5 bubbles 274MikeM274, 19 Dec 2016 | Read review
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