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Holiday Inn Rotorua, An IHG Hotel

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10 Tryon Street, Rotorua 3010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (357)
Room & Suite (134)
Dining (46)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Rotorua, An IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Located on the edge of the incredible Redwood forest and uniquely overlooking the famous Whakarewarewa Geothermal Reserve, Holiday Inn Rotorua is the perfect base to truly explore this beautiful part of the North Island. We have 203 Rooms with comfy beds, and everything you’ll need to make you feel at home and have a great night sleep. Our purpose-built mountain bike and adventure equipment washing facilities, a year-round geothermally heated swimming pool plus two spas, and complimentary Wi-Fi mean both families and thrill seekers will feel relaxed and welcomed at this family-friendly Rotorua hotel. Following our family-friendly heritage, which dates back to 1952, we understand the importance of a family vacation and keeping the younger ones entertained. We have a range of great family-friendly facilities, including our Kids Stay & Eat Free policy. Enjoy lots of great savings at Rotorua’s top family-friendly attractions, with our VIK (Very Important Kids) programme.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Taxi service
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
1261Reviews16Q+A100Room tips
Traveller rating
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Popular mentions
Robert F wrote a review Aug 2021
Auckland, New Zealand44 contributions11 helpful votes
Pretty standard Holiday Inn let down by inadequate heating in the room (512). I was cold the whole time despite the heating set to max. It was 7 C (45 F) outside. I didn't have time to change rooms (busy business schedule) but complained the next morning. I did not even get an apology, let alone any redress.
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Date of stay: August 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Think about another hotel if it's cold.
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Response from Maureen Gray, Other at Holiday Inn Rotorua, An IHG Hotel
Responded 8 Aug 2021
Hi Robert F Thank you for providing feedback on your recent stay. I'm sorry that you were cold during your stay, had our team been made aware of this they would have fixed the issue, provided additional heating, or offered to move you to another room. If we are not made aware of issues there is little we can do after the event except apologise and ensure it is fixed for the next guest. Regards Maureen
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Sheree H wrote a review Jul 2021
11 contributions
Great stay...used the gym as a family every day. Heated pool and spas used every day too. Friendly staff, had adjoining rooms to accommodate 5 of us. Loved it and can't wait to go back. Had dinner once which was good, didn't rave on the breakfast but sure it was fine for most people.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Maureen Gray, Other at Holiday Inn Rotorua, An IHG Hotel
Responded 25 Jul 2021
Hi 823shereeh Thanks for choosing Holiday Inn for your family getaway and for sharing your experience. Regards maureen
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Raezelneen83 wrote a review Jul 2021
2 contributions
We really enjoyed our stay here. Sandeep , from front desk and f and b was brilliant to deal with and very helpful. He went out his way to help us find information when we needed it. Playzone was also great and the hot pools were top notch. Thank you holiday inn rotorua
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Date of stay: July 2021Trip type: Travelled with family
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Response from Maureen Gray, Other at Holiday Inn Rotorua, An IHG Hotel
Responded 15 Jul 2021
Hi Itsateenworld We appreciate your feedback about one of our team members. Regards Maureen
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HilaryJean wrote a review Jul 2021
Tauranga, New Zealand17 contributions1 helpful vote
Superb service throughout! Beds super comfy. Family friendly. Chapman’s Restaurant excellent - kids eating free with an adult - and excellent fare. Such a lovely break. Thank you! Cleanliness was also excellent, hot pool and spa a treat too.
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Date of stay: June 2021Trip type: Travelled with family
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Response from Maureen Gray, Other at Holiday Inn Rotorua, An IHG Hotel
Responded 15 Jul 2021
Hi Hilary Jean Thanks for sharing your experience. I hope we can welcome you back to Rotorua again. Regards Maureen
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371bridgets wrote a review May 2021
Gisborne Region, New Zealand1 contribution
Had a great time at the Rotorua Holiday inn. Such great customer service on check in. Rooms were sparkling clean. Pool is great. Really good for the kids. We had buffet breakfast which was nice. Highly recommend for family's..
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Date of stay: May 2021
Rooms
Cleanliness
Service
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Response from Maureen Gray, Other at Holiday Inn Rotorua, An IHG Hotel
Responded 11 May 2021
Hi 371bridgets Thanks for taking the time to provide a review of your recent stay with us in Rotorua. We appreciate your feedback. Regards Maureen
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PRICE RANGE
US$76 - US$123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn rotorua hotel rotorua, heritage hotel rotorua, rotorua heritage hotel
FORMERLY KNOWN AS
Heritage Rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
203
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Frequently Asked Questions about Holiday Inn Rotorua, An IHG Hotel
Which popular attractions are close to Holiday Inn Rotorua, An IHG Hotel?
Nearby attractions include Te Puia (0.7 km), Whakarewarewa - The Living Maori Village (0.2 km), and New Zealand Maori Arts and Crafts Institute (0.7 km).
What are some of the property amenities at Holiday Inn Rotorua, An IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Rotorua, An IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Rotorua, An IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Rotorua, An IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Rotorua, An IHG Hotel?
Conveniently located restaurants include Ciabatta Cafe and Bakery, Matai Restaurant, and Chapmans Restaurant.
Are there opportunities to exercise at Holiday Inn Rotorua, An IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Rotorua, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Rotorua, An IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Rotorua, An IHG Hotel?
Many travellers enjoy visiting Tamaki Māori Village (2.6 km), Te Puia (0.7 km), and Whakarewarewa - The Living Maori Village (0.2 km).
Does Holiday Inn Rotorua, An IHG Hotel have any great views?
Yes, guests often enjoy the mountain view available here.