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Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
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2,328 Reviews from our TripAdvisor Community

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Showing 2,186: English reviews
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Tauranga, New Zealand
Reviewed yesterday NEW

I stayed recently at this Hotel, and would have no hesitation in reccommending it to any travellers. If a person does not like lifts (as I don't as been stuck in them twice) and would prefer to use the stairs, this Hotel is a great place to go, as anyone staying can use their room key to doors to the...

Thank spinx1973
Oslo, Norway
Reviewed 2 days ago NEWvia mobile

This is modern hotel with the expected standard of Novotel. The location is excellent close to Rotorua lake and many restaurants.I will recommend trying the hotels buffet restaurant. Rooms were clean with comfortable beds and free internet.

Thank BjornNorge
Reviewed 2 days ago NEW

We really enjoyed our 3 night stay at the Rotorua Novotel, we had a corner room with a wonderful view of the Lake. . ideal location and perfect walking distance to the town and we enjoyed nice buffet breakfast that was included in our booked room rate. . Staff was very pleasant and everything was spotless. . .

Thank Kathleen L
Reviewed 3 days ago NEW

This was an excellent stay in our 21 day tour of New Zealand, The hotel exceeded my expectations in all aspects. We only stayed on a bed only basis but the room, which faced the lake was excellent. The staff were very helpful and pleasant. The swimming pool and natural sulphur s by the town and sulphur smelling hot pools...

Thank midunkley
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear midunkley, Thank you for your fantastic 5 star review! It was a pleasure to welcome you to our hotel. I am so happy to see that you enjoy your stay and found the staff and facilities to your liking. We do hope that you enjoyed your time in New Zealand and we look forward to hosting you again in...

North Yorkshire, United Kingdom
Reviewed 4 days ago NEWvia mobile

We were lucky enough to have a room overlooking the lake. The room however had chips out of the washhandbasin and they use very cheap toilet paper. Didn't find the staff particularly helpful, on asking for ideas of what to do on a rainy day all she could come up with was the shopping mall!

Thank Jenny L
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Jenny L, Thank you for taking the time to comment on your stay with us. I am glad to see you enjoyed the view from your room. However, I was disappointed to read your comments regarding the staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies...

Reviewed 4 days ago NEW

Physically the hotel was lovely. Spacious rooms, lobby, impressive restaurant and cozy comfy bar, and terrific use of natural springs for geothermal pools. However some systems lacking: My room is available for cleaning all morning until 1.45pm....yet not done . I rest for one hour, and ring reception to explain, and request room clean whilst I have a 45m swim....

Review collected in partnership with Accorhotels.com
Thank Vivienne P
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Vivienne P, Thank you for taking the time to share your feedback. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for your room not being serviced. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please get...

Auckland Region, New Zealand
Reviewed 5 days ago NEW

Staff at Novotel Rotorua are tops in their service and friendliness, from reception, room service to Atlas Restaurant and Clarke's Bar. We even get a personalised welcome card from General Manager, Edward Judd. We stay here every year for its cheap as $49 seafood buffet (Accor Members get 50% discount) and indoor heated pool. Our double room is spacious and...

Thank KimberleyL96
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear KimberleyL96, Thank you for your amazing 5 star review. It was a pleasure to welcome you to our hotel. I am so happy to see that you enjoyed your stay and received such great service from our staff. I will make sure to let them know! We look forward to having you back again!

Reviewed 6 days ago NEWvia mobile

This hotel wasn't too bad. The rooms were small and bathroom tiny. The hot tub by the pool was amazing and even though we visited in winter, after sitting in the thermal water for 20 minutes it warmed us to the bones and we were able to sleep well and comfortably. Location is very ideal to several restaurant options. Staff...

Thank Samira N
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Samira N, Thank you for your kind review. I am so glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to your next visit!

Rotorua, New Zealand
Reviewed 1 week ago

A birthday dinner for my wife, who wanted to eat at a smart location. We chose the Novotel for a buffet meal. There was a good selection of cold dishes. The seafood chowder was bland and disappointing. The only warm vegetables on offer were broccoli and croquet potatoes. My wife asked for a salmon steak which arrived after she had...

Thank ostepo399
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear ostepo399, Thank you for taking the time to review our property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the...

Waukesha, Wisconsin
Reviewed 1 week ago via mobile

Good location to walk to see the harbor and Government Gardens and Eat Street. Beautiful lobby and warm, welcoming lounge with the fire going even at 6:15 am. Two concerns: the carpets in my room and the third floor hall needed cleaning badly, and condensation was a problem after morning showers without any fan in the bathroom.

Thank 262DianeV2014
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear 262DianeV2014, Thank you for your kind review. I am glad to see you appreciate the convenient hotel location. Thank you also for the feedback about the carpets and also the condensation in the bathroom. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that...

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  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 

Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 8,379 - ₹ 16,691 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR and Agoda so you can book your Novotel Rotorua Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel
Hotel Style:
#14 Luxury Hotel in Rotorua
#15 Business Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Rotorua Lakeside staff and other travellers.
8 questions
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Adelaide, South Australia, Australia
Phoenix, Arizona
3 months ago
Auckland, Auckland, New Zealand
over a year ago
Tauranga, New Zealand
over a year ago

See all questions (8)

Questions? Get answers from Novotel Rotorua Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at higher levels have great views”
 of 5 bubbles spinx1973, 23 Feb 2017 | Read review
“We had a room on 5th floor on the corner, great views of the lake and parks. .”
 of 5 bubbles KapaluaKat, 22 Feb 2017 | Read review
“Lake view from our room on 5th floor”
  • view from room 511
 of 5 bubbles midunkley, 21 Feb 2017 | Read review
“No problems with noise, love both our stay here”
 of 5 bubbles KimberleyL96, 19 Feb 2017 | Read review
“Lake View Rooms are Preferable.”
 of 5 bubbles 32arpitm, 9 Feb 2017 | Read review
5 of 5