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Princes Gate Hotel

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689 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Auckland, New Zealand
Reviewed 10 December 2016

We got a good deal on this hotel foe one night. It was a lovely hotel . Friendly staff, good room very clean. My only very small gripe is that the coffee offered at breakfast was from those large thermos containers, rather than a fresh coffee . However when requested I was given a good fresh coffee. I would recommend...

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Thank 498barbara
Brevard, North Carolina
Reviewed 8 December 2016

This hotel is over 120 years old. The white frame gingerbread trim sets the tone. Interiors are beautiful both on public spaces and rooms. Our room even had a chandelier. Government Park can beseen from the hotel. The tourist info center is a block away. Could not ask for more.

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Thank kaharris2016
US
Reviewed 6 December 2016

This historic hotel had a clean, comfortable, and spacious bed area, a very small bathroom, and unfortunately no screens or air conditioning as the room was very stuffy. Hotel will benefit from some renovation planned in 2017. Staff were very friendly. Great location, easy to walk to a large number of restaurants.

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Thank streich
Auckland Region, New Zealand
Reviewed 6 December 2016

The hotel is beautiful ,old NZ colonial style and full of character. Stayed with two adult children and had a suite. It was very spacious, clean, charming and very comfortable. Lots of chandeliers, comfortable sofas and ornate drapes etc. There is nothing cheap or plastic about this hotel. It is close to all the best restaurants, walks and lovely gardens....

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Thank megansalt
Christchurch
Reviewed 5 December 2016 via mobile

Just stayed here one night. We stayed in the Thomas Chapman room which was clean but incredibly cramped and awkward to navigate. The bathroom was also very small by NZ standards. We were on the ground floor, it was very noisy and we didn't sleep well. Didn't feel secure to have window open as facing main road, so were also...

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Thank kiwi_suit
Sydney, Australia
Reviewed 29 November 2016 via mobile

The room itself was great - clean, spacious, beautiful decor however the staff makes the place unwelcoming and i wouldnt go back for it. The front desk attendant got the job done (in terms of checking us in and handing over a key) but nothing friendly about his manner - i dont need a song and dance but a smile...

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Thank Lotustrie
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Nickys239 Thank you for your review and for staying with us. I am sorry that you did not receive a friendly welcome when you arrived. I am most concerned with this and will be following up with my Front Desk Manager. With regard our breakfasts, we are about to introduce additional selections including freshly baked pastries, cheeses and a...

New Delhi, Delhi, India
Reviewed 29 November 2016 via mobile

This is one of those instances where the overall experience of the stay was marred by a few isolated incidents. More on that later, I focus on the positives firsts. The property is genuinely charming and beautiful. The hotel has a distinctly royal feel to it with fireplaces and luxury chairs in lobby and an overall romantic feel to the...

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2Thank Lov L
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Lov L Thank you for your review. Your balanced comments are appreciated and have highlighted some areas we must improve immediately. I am pleased you enjoyed your accommodation. We are working hard to improve all our rooms, grounds and facilities. Approval has just be gained to install airconditioning units in all our apartments, suites and hotel rooms. Many of...

Thames, New Zealand
Reviewed 28 November 2016

Well, this is an establishment that takes you right to the late 1800's, even here in little old 'brand new' New Zealand .. soft furnishings and fittings are mind-blowing. There is elegance and ambience pervading every second you spend in this hotel. It was built in 1987 when Queen Vic was still on the throne lol. Every room is equipped...

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1Thank Craigbeep
Phila987, General Manager at Princes Gate Hotel, responded to this review

Dear Craigbeep Thank you for your review and kind words, and I am so pleased you enjoyed your stay with us. Kind regards Phil Agent General Manager Princes Gate Hotel

San Francisco, California
Reviewed 25 November 2016 via mobile

I tried to book a room here but they had no vacancy. That's fine, but they were very rude about it and unhelpful. No suggestions for other hotels, no ability to use their wifi to search. All in all, very telling about how they treat people unless they see dollar signs.

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Thank Andrew L
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Andrew L Thank you for your review and please accept my apologies for the unhelpful response you received. This is not the level of service I expect from staff and am following up this matter to ensure an immediate improvement. Would it be possible to speak to you further about this Andrew, as I take your comment very seriously...

Birmingham, United Kingdom
Reviewed 17 November 2016 via mobile

Stayed overnight while travelling round N.Z. Atmospheric building in old style. It was a welcoming building and the staff complement that. We had one of the newer apartments, but it was still very nice. Got all you need from a self catering point or just take a walk and try the restaurant. Maybe even venture out to find one of...

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Helpful?
Thank Brian C
Phila987, General Manager at Princes Gate Hotel, responded to this review

Hi Brian C Thank you for your review and kind words. I am so pleased you enjoyed your stay with us. We have just received approval to install new airconditioning units in all the apartments and many of the main hotel rooms. This should improve comfort levels during the hot summer months. I note your comment about the soft bed,...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 

Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 5,446 - ₹ 13,138 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate
Hotel Style:
#10 Business Hotel in Rotorua
#28 Romantic Hotel in Rotorua
#30 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Princes Gate Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are rooms in the old style hotel and rooms off to the side so if you want the olde worlde experience, be careful where you book.”
 of 5 bubbles 986karenl, 11 Jan 2017 | Read review
“Check their website to find out which rooms are in the historic part of the hotel :)”
 of 5 bubbles , 9 Jan 2017 | Read review
“The suites have kitchenettes so you can be self-sufficient.”
 of 5 bubbles Bligey, 5 Jan 2017 | Read review
“Check the air con has been installed if you like cool in summer.”
 of 5 bubbles dc8-63, 3 Jan 2017 | Read review
“We had the McGregor suite and it was spacious, huge bathroom”
 of 5 bubbles timbD3697RP, 22 Dec 2016 | Read review
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