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SilverOaks Resort Heritage

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357 Reviews from our TripAdvisor Community

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There are newer reviews for SilverOaks Resort Heritage
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Showing 343: English reviews
Reviewed 17 January 2017 via mobile

I was warned that most accommodation in Rotorua is old. I booked this hotel having seen the photos and taken my friends warning. Old would have been fine, but sadly this hotel is more then just old. It was dirty and run down. The pool was nice, but not warmed at all. The mini golf was extremely fun but hard...

7Thank Erin P
Reviewed 13 January 2017 via mobile

For those looking to travel, ABSOLUTELY AVOID THIS PLACE AT ALL COSTS. It is filthy, tired, the pool is questionable, the bathroom dirty, two very thin and grubby towels to serve a family of four, (phone doesn't call reception for additional ones so you have to hike to reception to request new ones although strangely they are able to call...

20Thank Melanie N
Perth, Australia
Reviewed 13 January 2017 via mobile

We came here on 29 December 2016 and stay for 4 nights. The appartment was spacious but smelly and dirty. The furniture was old and the door cabinet in the living room was broken but the management doesnot bother to amend it. It is totally misleading advertisement from the management. In the website they said that there is room service...

10Thank thduo1
Reviewed 12 January 2017 via mobile

Read the reviews....this place needs a lot of work. Pay extra & go elsewhere, I only wish I had. Checked in to find carpet lifting, wallpaper bubbling, light bulbs dangling, cupboards not closing, spa was so dirty & bubbles (button to operate) did not exist, drain clogged with hair, cigarette packet with butts on window sill, no plug for kitchen...

9Thank Fiona W
Reviewed 10 January 2017 via mobile

Won't be staying here again. Toilet leaked, pool wasn't heated, free wifi.. means, no wifi!., My niece stayed with her family & her room was worse than ours, tv wasn't working, hole in the wall & some lights not working either. Got the tv sorted but her room smelt musty! Thought we would try a different hotel but was sorry...

4Thank Nicci H
Reviewed 9 January 2017 via mobile

Was grotty, place is so outdated the photos lie. 1st impressions matter and ours totally sucked. Had to ask reception for a tv that went. Went to the toilet and nearly fell off as toilet seat was broken. One tiny light in main bedroom. No cloths or tea towels. Place had a funny musty smell. States heated pool....no. States free...

5Thank tlc200210
Reviewed 9 January 2017

Swimming pool was great and good place to stay for a night. Close to everything just need more stuff in kitchen especially when u have a family come and stay there wasn't enough plates or utensils. But awesome place to stay.

Review collected in partnership with BudgetPlaces
Thank melissafD6332XK
North Shore City, New Zealand
Reviewed 4 January 2017

WORST HOTEL EVER - DO NOT STAY HERE! This hotel is advertised as a 3.5 star resort by Expedia. However, it was the worst hotel we've ever visited and encountered the rudest customer service by their manager, John. In fact after experiencing the worst dealings with John and his admin (who told me to shut up - I have recorded...

9Thank JJ K
Reviewed 3 January 2017

Would rate 0 stars if possible. WiFi is free because there is none. More holes in the wall than working lightbulbs. Manager not afraid to lie to your face. No maintenance here. Facilities are non existent. More of a health risk than Ebola. If you feel like a workout there is a gym, only thing in it is a barbeque.

6Thank Jack R
Reviewed 2 January 2017 via mobile

Family booked this place through a travel agent at premium pricing and we're discussed by what we found. No maintenance performed, we had holes in walls, water-marked and filthy curtains, TV not working, cupboards not lining up, spa bath taps not even attached and carpet joins fraying. Just to name a few. We have informed the travel agent and did...

6Thank Mikaela M

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  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 3,232 - ₹ 6,335 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#36 Spa Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from SilverOaks Resort Heritage staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont bother”
karleen2017, 29 Mar 2017 | Read review
“Choose another venue”
tonytracey90, 23 Mar 2017 | Read review
“The rooms close to the room shake with the traffic”
handles37, 7 Feb 2017 | Read review
“Choose another hotel.”
777jakig, 5 Nov 2016 | Read review
“Don't bother”
121beverlym, 29 Sep 2016 | Read review
5 of 5