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SilverOaks Resort Heritage

04/06/2017 05/06/2017
1 room 2 adults 0 children
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359 Reviews from our TripAdvisor Community

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There are newer reviews for SilverOaks Resort Heritage
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Showing 345: English reviews
Reviewed 2 February 2017 via mobile

This photos for the second room after we complained from the first one also we offered third room which was not much different than this one we got! Plus TV control was not working and pillows cause me pain in my Neck!

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7Thank ahmed r
Reviewed 31 January 2017 via mobile

Absolutely shocking place with a lying Manager and an owner with no values! After 5 minutes in a studio room I received an electric shock from power points that were beyond dangerous! Thank goodness it was me and not a child! The room was not clean, the bed falling apart, no TV (they state all rooms have TVs), faulty power...

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11Thank anital268
Auckland, New Zealand
Reviewed 26 January 2017 via mobile

Warning do NOT go here! The carpets and curtains are stained, the bedding is ripped, there are holes in the walls, cockroaches in the bathroom and mould everywhere! The staff couldn't care less and deny anything is wrong. It is a terrible place to stay and should be shut down as it is a health and safety concern.

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23Thank pennybell123
Wellington
Reviewed 26 January 2017

Last weekend we thought the Fawlty Towers aspects of this accom. provider were just a good joke, it was only one night after all. Since then I have read people's appalling experiences with this place (which now includes reports in today's NZ newspapers). I will not repeat their review points - our experience matches (not as described, unclean, unsafe, incompetent)...

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12Thank Yhinau
Hamilton, New Zealand
Reviewed 24 January 2017

Well the place is extremely dated, but beyond that... The spa tub has tiles falling off and glued in but sticking out, quite dangerous. The shower head was spraying out in two directions and not at all good to shower under, and the floor of the shower tray was very slippery. The of the bathroom was quite gross also. Walls...

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27Thank Amethystgoddess
Lower Hutt, New Zealand
Reviewed 24 January 2017

Unlocked the room to find: Unusable couch with pole sticking out, holes in the wall, unfinished plastering, mold all through the bathroom and curtains, Cobb webs everywhere just to name a few. I have stayed at lots of places around the country including backpackers. This place is the worst i have ever seen. Within 20 minutes we had given the...

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22Thank vernonboyce
Havelock North, New Zealand
Reviewed 24 January 2017

I think the pictures I added can do most of the talking - mouldy curtains, broken electrical box, broken beds, defaced headboards, grimy shower, broken towel rail, bugs in our room, broken bathroom tiles, broken windows, stained carpets, the list goes on. Room service would come late in the day, take away our dirty towels and not provide us with...

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21Thank Scrumble249
Auckland, New Zealand
Reviewed 21 January 2017 via mobile

Rude manager and very dated rooms make this place below average. The studio room didn't even have a kitchen sink so you wash dishes in the bathroom sink. Yuk. Only 2 pillows which were flat as pancakes. 1 BDRM apartment had double bed and single in bedroom and another single in lounge so hard to put kids to bed first....

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19Thank Kathy G
Reviewed 21 January 2017 via mobile

Me and my girlfriend needed a bed for the night. Easy booked. Arrived to two friendly staff members who made us feel very welcome. Easy parking of our car. The room was clean and comfortable. I think some of reviews are unfair on this motel. Yes it could do with some tlc but in a way it's what makes this...

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7Thank ChrisLane93
Reviewed 19 January 2017 via mobile

Faulty tower of hotels, click clack has lost both its click and clack, windows covered in cobwebs, table lamp is obviously not working (lamp shade is placed upside down on it and bulb not connected) pool is disgusting (dirty and smelly) TV is broken and wedged together with cardboard, carpets are threadbare and dirty, tiles missing in bathroom, only one...

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14Thank joan and sam y

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 3,103 - ₹ 6,206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#35 Spa Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from SilverOaks Resort Heritage staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“dont bother”
karleen2017, 29 Mar 2017 | Read review
“Choose another venue”
tonytracey90, 23 Mar 2017 | Read review
“The rooms close to the room shake with the traffic”
handles37, 7 Feb 2017 | Read review
“Choose another hotel.”
777jakig, 5 Nov 2016 | Read review
“Don't bother”
121beverlym, 29 Sep 2016 | Read review
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Prices are for 1 room, 2 adults
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