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Copthorne Hotel Rotorua

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Copthorne Hotel Rotorua
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282 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel Rotorua
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Showing 270: English reviews
Cambridge, New Zealand
Reviewed 4 October 2013

Copthorne Hotel Rotorua does not disappoint you. I had stayed in a Copthorne in Wellington, I really prefer Copthorne Hotel Rotorua. I was here for a conference. I like the location, how friendly the staff are. I am impressed with the services provided. Nothing is a problem. I only wished I could stay another night. I will come back again...

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Helpful?
Thank Janr20
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you for your favourable review. I am happy to read we accommodated your needs with our usual high standard of friendly service. Your comments are invaluable to our team as a working tool to build on and enhance our operations. We do hope to host you again and for a longer period. We do have special promotions available during...

Auckland, New Zealand
Reviewed 2 October 2013

Having visited Rotorua for the numerous time this weekend, We stayed at the COPTHORNE HOTEL on Fenshaw Street. This hotel, although very dated, was immaculately clean and the staff were most pleasant and helpful. My daughter did have a very bad experience at a motel opposite and the reception staff at the Copthorne worked very hard to accommodate her and...

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Helpful?
Thank Sylvia1944
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your feedback and rating. We do thrive towards maintaining a clean, safe and friendly environment for our guests. Your coments have been well received by the team here at the Copthrone Hotel Rotorua and we do hope to host you again in the near future. Thank you again for your review it is appreciated and a...

Geelong, Australia
Reviewed 23 September 2013

Start at reception. Friendly, efficient. Move to the rooms, comfortable,spacious. Add the restaurant, wonderful food at affordable prices. Move on to the pool, warm, perhaps even medium hot, towels no problem, in fact nothing a problem at this hotel. It was like being at home, but with people to attend you at every turn. We loved it.

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Helpful?
Thank John M
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your positive feedback. We are thrilled to hear we delivered a great level of service and that your needs were well cared for. We have over that last 2 years been refurbishing where we can and have some major upgrades coming up mid next year which should see our facilities improve immensely. Your comments have been...

Taranaki, New Zealand
Reviewed 22 September 2013

Stayed three nights Thursday to Saturday. Requested and paid for a 'superior' room at front of hotel as suggested by Trip Advisor and I considered the room to be 'standard' not of a superior quality. It had a two seater couch, a coffee table and chair that they may have considered made it of a higher standard.While refurbished, I would...

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Helpful?
Thank Chrisandjoe
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. Your comments have been noted for future forward planning.

New Zealand
Reviewed 16 August 2013

This would have been our 4th visit to this Hotel in the last couple of years and we always enjoy our stay but this time it was even nicer.They are in the process of refurbishing it and it is much improved. We had a nice comfortable room and lovely meals. It is our preferred Hotel in Rotorua.

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Helpful?
1Thank Fay H
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. I was very pleased to read we delivered a great service and that you will continue to stay with our hotel. I was pleased to read you have notcied the upgrading we are doing with our facilities as it is always great to get some positive feedback as it proves we are having an...

Tauranga, New Zealand
Reviewed 9 August 2013

First time at the Copthorne & found it very suitable for an overnight business trip.My room was well appointed, the staff friendly & helpful. I found 2 minor irritations that prevented me rating the hotel as very good - * the cheap bacon served at the breakfast buffet was just that, cheap! * the $4 surcharge for credit card payment...

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Helpful?
1Thank John P
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. I was please to read you enjoyed your stay and tha the customer service was well received. We do pride ourselves on our customer service. We have taken on board your comments about the bacon and the credit card charge. We look forward to hosting you again in the near future.

Bendigo, Australia
Reviewed 29 July 2013

The common areas of this hotel such as the bar, lobby, restaurant and pool were all renovated and really very nice. The staff were friendly upon check in and check out and the bar staff were great too. We paid a very cheap rate so didn't expect too much but the non renovated rooms were really rather below average. The...

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Helpful?
Thank Servicewithasmile83
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. We always welcome feedback from our guests as it is a great way for our team to measure our service practices. I was pleased to hear you did recognise the refurbishment that has and will continue to happen throughout the hotel. We have worked very hard to upgrade certain parts of the complex and...

Wellington
Reviewed 25 July 2013

We booked a one night stay at the last minute so had no time to check the reviews on here and I wish we had as I would have requested one of the newer rooms if possible. We requested a room with 1 double bed and 2 single beds. I love it when hotels have this option as we usually...

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Helpful?
Thank ChristineNZL
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. All your concerns have been raised with department heads to alert them to the various issues you encountered during your stay. I can assure you your concerns have been taken very seriously and I have full assurance from department heads that practices have been put in place to ensure we are delivering a standard...

cambridge
Reviewed 23 July 2013

We had an enjoyable stay in Rotorua and found the rooms new, clean and attractive. It was located close to all the tourist attractions and walking distance from the central business area. The front desk service was excellent and accommodating.

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Helpful?
Thank emily79Cambridge
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. I was pleased to read you enjoyed your stay and that we catered to your needs. We pride ourselves on our customer service and I am happy to know we delivered this from staff you had contact with. We welcome you back in the near future.

Reviewed 21 July 2013

Room was very humid and we found it hard to breath. Other wise the staff were very friendly, welcoming and went out of their way to help. We're were very impressed with "Bist" the bar tender who was chatty and recommended lots of great beverages, encouraging us to buy more than we'd planned. Very highly rated give him a pay...

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Helpful?
Thank Pattydoggy01
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your excellent review. I was pleased to read our customer servcie superceeded as we always aim to deliver a good level of service. I wil pass your comments onto Mr Bist, I know he will be very happy and appreciate the feedback. We look forward to hosting you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 6,062 - ₹ 10,421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#46 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a different hotel”
 of 5 bubbles A.Duckson, 24 Sep 2016 | Read review
“Room got the afternoon sun had a awesome view with a balcony A/C”
 of 5 bubbles tsmith843, 4 Jul 2016 | Read review
“Don't stop here”
 of 5 bubbles WH56, 29 Apr 2016 | Read review
“Its a quite street so most rooms are quite.”
 of 5 bubbles SSM5, 12 Apr 2016 | Read review
“Keep going, plenty of hotels nearby.”
 of 5 bubbles BobFk, 11 Apr 2016 | Read review
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