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Tuscany Villas Rotorua - Heritage Boutique Collection

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#34 of 93 Hotels in Rotorua
Certificate of Excellence
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203 Reviews from our TripAdvisor Community

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Showing 196: English reviews
New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

bright, airy, modern motel with friendly proprietors and nice amenities. Lovely bathroom with giant jacuzzi bathtub. Coffee and tea in room. Located close to town center. Spotty wi-fi and the sofabed was not very comfortable.

Review collected in partnership with this hotel

Helpful?
Thank SallyK1207
Level Contributor
15 reviews
5 hotel reviews
Reviewed 2 days ago NEW

We really enjoyed our room with an in-room hot tub. But the best part of this was all of the assistance we received from Donna at the front desk. Hotel service in New Zealand is generally excellent, but Donna was a cut above the rest. This is a great place to stay.

Helpful?
Thank Elizabeth Z
Auckland, New Zealand
1 review
Reviewed 5 days ago NEW

On arrival the proprietor couldn`t find the booking, the room had a very bad salty smell. The proprietor suggested it was a Rotorua smell, not good enough. There was a large wet patch on the carpet and it was frayed badly adjacent to the kitchen tiles. Disappointed for paying $185.00 for the night with no discount or apology offered.

Helpful?
Thank cpatrick2016
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Thank you cpatrick2016 for your review, We are sorry you did not enjoy your stay and appreciate you taking the time to let us know. With the smell in the room unfortunately we are close to the Geysers so we do get a sulfur smell around the property, As staff checked the room earlier and sprayed with air freshener there... More 

Ottawa, Canada
Level Contributor
136 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 1 week ago via mobile

Nice little apartment with a separate bedroom. Huge jet tub in bathroom. Basic small kitchenette with kettle and microwave. Beds and pillows comfortable ..quiet yet only a 25 minute walk t the centre of town .. Reception accommodating and helpful. Biggest complaint was that the free Internet didn't work

Helpful?
Thank bobie
Auckland, New Zealand
1 review
Reviewed 1 week ago

We had a lovely time in Rotorua. The accomodation was wonderful and loved the spa. Would definately return here and stay again. The apartment was nice and spacious with a small kitchen and fridge. Thank you

Review collected in partnership with this hotel

Helpful?
Thank 211ivanao
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Thank you very much for your kind remarks More 

Level Contributor
6 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

We stayed here for 2 nights while visiting Rotorua. Staff were excellent and very helpful. Phone did not work in our room for some reason but reception staff were happy to call to confirm bookings for me. Within 10 minutes walking distance from shops and restaurants. Bathroom was spacious and clean. Bed was comfortable. SKY TV was a nice bonus... More 

Helpful?
Thank Tillie G
Auckland, New Zealand
Level Contributor
10 reviews
3 hotel reviews
Reviewed 2 weeks ago

We stayed here for 1 night. very handy location. 1 doeble bed and 2 single beds in another room. Great with family. The room was clean and had all the basic amenities and a big plus was the large jet spa. The kids loved it. Plenty of off-street parking. The hosts at the reception were very nice and helpful.

Helpful?
Thank Sndp_r
Las Vegas, Nevada
Level Contributor
255 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago via mobile

The hotel was very nice. The bed was comfortable but a little soft for me. Had a large jetted tub which I would never use because it would waste 100's of liters of water to fill. The room does not have heat or air-conditioning. They give you a small space heater that does not work well. For air-conditioning you have... More 

Helpful?
Thank wolf3728
Lancaster, Pennsylvania
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

The hotel has a great location for activities in Rotorua. Near Te Puia, Geothermal Wonderland, Redwoods and downtown. What's not to like? The room was very clean. Loved the large bathroom and kitchenette. Good place for any type of guest. Cheers!

Helpful?
Thank Jason S
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi Jason, Thanks for your great review. We are glad you enjoyed your stay and hope to see you again. take care Kind regards Dana More 

New Plymouth, New Zealand
1 review
Reviewed 4 weeks ago

This place was one of my favourite places I stayed in Rotorua <3 After having a terrible experience the night before at another motel, Tuscany was a dream! The beds were super comfortable, the rooms looked and smelt clean and the bathroom was stunning with the most gorgeous private spa Staff were very also super friendly~

Review collected in partnership with this hotel

Helpful?
Thank BrittanyPiper
TuscanyV, Front Office Manager at Tuscany Villas Rotorua - Heritage Boutique Collection, responded to this review

Hi Brittany, Thanks for your Review :) We're glad you enjoyed your stay and hope you come and stay again. Take care Dana More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Rotorua's Tuscany Villas offers guests luxurious Rotorua motel accommodation in the heart of the city. Our modern designs and furnishings are comfortable and will delight our guests.Our luxury accommodation options are top-notch. We provide personal, friendly service and exceptional housekeeping standards for your comfortable stay. ... more   less 

Additional Information about Tuscany Villas Rotorua - Heritage Boutique Collection

Address: 280 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: ₹ 6,634 - ₹ 10,943 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tuscany Villas Rotorua - Heritage Boutique Collection 4*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#23 Romantic Hotel in Rotorua
#27 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Tuscany Villas Rotorua - Heritage Boutique Collection staff and other travellers.
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9 days ago
over a year ago
Adelaide, Australia

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Questions? Get answers from Tuscany Villas Rotorua - Heritage Boutique Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value all around”
 of 5 bubbles Sndp_r, 20 Nov 2016 | Read review
“Its set back a but from the road so its a quiet place not that fenton street is particularly bust though”
 of 5 bubbles tony00001, 4 Aug 2016 | Read review
“If booking a 1 bedroom ask for the bedroom to have a window.”
 of 5 bubbles 729sarahr, 17 Jul 2016 | Read review
“Liked the two rooms I have stayed in, no problems.”
 of 5 bubbles 66shereec, 4 Mar 2016 | Read review
“no a/c but fans in each room. Good for a large family room we were in. Came with kitchenette equipped and milk given at check in.”
 of 5 bubbles KimHarris135037, 16 Jan 2016 | Read review
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