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Emerald Hotel

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242 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Palmerston North, New Zealand
Reviewed 2 July 2014

Upon enteringthis establishment for the first time we were met by Stuart Geddes the Genral MGR and Stephen Kellerman the executive Chief who were sortingout some interior decorating issues and they asked our thoughts on what we thought as the best design for the hotel,after we had given them our thoughts we were offered a complementary drink in the house...

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Helpful?
Thank John T
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear John, Thank you for your feedback. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back to the hotel upon your next trip to Gisborne. Regards

Nelson-Tasman Region, New Zealand
Reviewed 30 June 2014

Great location right in the middle of the CBD yet still on the edge of the river. Lots of restaurants within easy walking distance. Rooms are huge and well appointed although for the size of the bathrooms I would have liked a bath tub as well, there is room to fit one in. The restaurant was excellent with a good...

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Helpful?
Thank Simon H
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear Simon, Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and our food and beverage offerings. We look forward to welcoming you back to the hotel upon your next visit to Gisborne. Regards

New Zealand
Reviewed 29 June 2014

The size of the room was truly impressive. Handy location, very friendly staff, affordable minibar content, but also some annoyances. I was pleased to have been warned by the reviews on Trip Advisor about the provision of liquid soap, so I could bring soap with me. The small automatic bar fridge was too small to hold even a bottle of...

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Helpful?
1Thank Bryncat
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear Bryncat, Thank you for your honest feedback. We appreciate your constructive feedback and are glad you enjoyed your stay. Your honest feedback will allow us the opportunity to improve our food and beverage service delivery and we do look forward to welcoming you back to the hotel on your next trip to Gisborne. Regards

Trondheim Municipality, Norway
Reviewed 18 June 2014

Nothing like a Norwegian hotel on the other side of the planet J almost like home. Nice staff, biiiig and clean room, comfortable bed, nice view of the river and its location down town made it a perfect stay for us.

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Helpful?
Thank Kristian R
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear Kristian, Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and hope you enjoy the rest of your time in New Zealand. Regards

Singapore, null, Singapore
Reviewed 7 June 2014

Located along the main road, the hotel is pretty easy to find, just opposite the police station so you will feel extra safe. Receptionist wasn't present when we entered but came promptly when we dropped her a call. Corridors were kind of dark and gloomy, but all of that was made up by the quality of the rooms. Very spacious...

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Helpful?
Thank Xunliang_Lin
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear Xunliang_Lin, We appreciate your honest feedback and we are pleased to hear you enjoyed our spacious apartment. We look forward to welcoming you back upon your next visit to Gisborne. Regards

Auckland, New Zealand
Reviewed 27 May 2014

Very impressed by the quality of accommodation for the price. Excellent value, enjoyed having 2 bedrooms and a huge master/lounge area, high quality furniture, fittings and facilities. Very clean and very friendly staff. Highly recommend the place and will stay here again next time.

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Helpful?
Thank Geoff D
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear Geoff, Thank you for your feedback. We are pleased to hear you enjoyed your stay in our spacious rooms. We look forward to welcoming you back upon your next visit to Gisborne. Regards, Guest Relations

Tauranga, New Zealand
Reviewed 25 May 2014

I love staying at this hotel. The rooms are spacious and beautifully appointed. Many have two rooms, some have baths, and some have balconies. The staff are friendly and professional. There is an outdoor swimming pool and outdoor spa pool.

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Helpful?
Thank DavidBridson
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear David, Thank you for your feedback. We are pleased to hear you once again enjoyed your stay with us and look forward to welcoming you back on your next visit. Regards, Guest Relations

Whitianga, New Zealand
Reviewed 19 May 2014

This hotels was very nice with big comfortable rooms, well set out and easy to find. It was a little noisy at night time as my room faced the main street in Gisborne but apart from that it was a great place to stay for our trip.

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Thank christinetLib
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear ChristinetLib, Thank you for your feedback. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back to the hotel upon your next trip to Gisborne. Regards, Guest Relations

Auckland
Reviewed 10 May 2014

We enjoyed our stay here very much. Very spacious room [2 b'rooms actually] also we were overlooking the river which was lovely. We did this on a special deal but could not fault anything. re the previous comment about the soap dispensers - I thought that they made more sense especially in the shower when you are trying to hold...

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Helpful?
Thank Margaret W
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear Margaret, Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and we look forward to welcoming you back to the hotel. Regards, Guest Relations

Tauranga, New Zealand
Reviewed 2 May 2014

The room was spacious but laid out badly, so when trying to watch TV you end up with a crick in your neck as the TV is to the side of the bed. Would be so much better if they moved the bed to face the TV and it would make the room feel larger. The other thing that let...

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Helpful?
Thank themacgirls
Guest_RelationsQHE, Guest Relations Manager at Emerald Hotel, responded to this review

Dear themacgirls, We appreciate your constructive feedback and are glad you enjoyed your stay. Your honest feedback will allow us the opportunity to improve the bedroom environment and we do look forward to welcoming you back to the hotel on your next trip to Gisborne. Regards, Guest Relations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
In the heart of beautiful sunny Gisborne you'll find the very welcoming Emerald Hotel & Conference Centre. It's a hotel that offers all the benefits of boutique accommodation right in the midst of the city centre, and is the Gisborne's first fully-integrated hotel and conference facility. Spacious rooms overlook stunning vistas across the inner harbour through to the historic Kaiti Hill, to the surrounding hills, across beautiful rivers and, from the executive apartments, out to Young Nick's Head. It's the perfect place to host conferences, meetings, weddings and gatherings. As a full service hotel guests don't even need to leave the hotel for anything, although it is close to other cafes, restaurants, shops and city attractions. ... more   less 

Additional Information about Emerald Hotel

Address: 13 Gladstone Road | PO Box 2143, Gisborne 4010, New Zealand
Region: New Zealand > North Island > Gisborne Region > Gisborne
Price Range: ₹ 7,307 - ₹ 8,807 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emerald Hotel 4.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Emerald Hotel Gisborne
Hotel Style:
#5 Luxury Hotel in Gisborne
#6 Business Hotel in Gisborne
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Questions & Answers

Questions? Get answers from Emerald Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't overlook the street.”
 of 5 bubbles Talaleu, 24 Nov 2016 | Read review
“Most units look down onto the pool area.”
 of 5 bubbles 77jasminc, 26 Oct 2016 | Read review
“facing the water provides a nice view”
 of 5 bubbles BexMay_12, 17 Oct 2016 | Read review
“we had a pool view with a large deck was great”
 of 5 bubbles Dinerxx, 17 Oct 2016 | Read review
“This is a BIG hotel for a small city- I am sure there is a room to suit what you need. A view of the pool was fun. My room had 2 bedrooms”
 of 5 bubbles Rowie123456789, 20 Jun 2016 | Read review
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