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Quest Ponsonby

Hotels.comUS$ 119*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 145*
US$ 119*
Great Deal
US$ 123*
US$ 123*
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Quest Ponsonby
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102 Reviews from our TripAdvisor Community

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There are newer reviews for Quest Ponsonby
See the most recent reviews
Showing 99: English reviews
Palmerston North, New Zealand
Reviewed 18 May 2016

We were being a bit picky as we didn't want to share a room. A sofa bed in the lounge was an extra $35 per night, which added to the $195 per night, made it quite expensive. I got the sofa bed and could have done with an extra blanket but couldn't find one. It suited us as it had...

Thank Jo G
Auckland Region, New Zealand
Reviewed 21 March 2016

Unless you have some reason to stay in Ponsonby, avoid this place. We booked a Studio Apartment for 4 nights. Some of the studio Apartments do have a laundry, ours didn't although there was ample room in the bathroom for one. The room looked clean but it was layered in dust - so much dust! ( see photo) After a...

4Thank Plashmere
QuestPonsonby, Owner at Quest Ponsonby, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback following your stay with us here at Quest Ponsonby. We certainly appreciate receiving feedback on our property, whether negative or positive as it gives us a good indication of whether we need to improve to maintain our standards. I do regret that on this occasion we...

Taupo, New Zealand
Reviewed 14 March 2016

The room wont jump out at you as being stylish, but its clean/tidy as has all you need & not too dated. Im pleased to notice that theyve upgraded their sky service to most channels (incl sport & movies), as on prior stays, there was just a handful of other channels. Shower has good heat & pressure. Bed is firm,...

Thank spekeow
Reviewed 16 February 2016 via mobile

This was a little disappointing to stay here having experienced other Quests in Auckland. It's quite small and a little dated. The front desk staff were very helpful and always smiling. Our party had two rooms which would be classed as small, especially the bathrooms but they were clean if not ready for a bit of an update e.g. Appliances,...

Thank njd200
Reviewed 1 February 2016

I had booked this hotel for My wedding online and made a mistake with the booking so a rang and changed the date, when the hotel charge came out of my card a guessed it was the hotel billing me for my booking which was for the 30th January 2016, I was wrong they had Charged me for the mistaken...

1Thank chalegga
QuestPonsonby, Owner at Quest Ponsonby, responded to this review

Dear Ms Janine Blackmore Thank you for taking the time out to post your feedback regarding your stay at Quest Ponsonby. As far as I am aware Quest Ponsonby has addressed your written complaint sent to our company email. However, let me clarify once again; Your reservation was made through our website on the 24th November 2015, for one night,...

Queenstown, New Zealand
Reviewed 21 January 2016

Room was nice, staff very pleasant and friendly. The room was exactly what I'd expect in a serviced apartment for the price. However there is a huge building under construction next door. And when I say next door, I mean around 12 inches from my balcony. I was fortunate - I was on the second floor which is level with...

2Thank Tax-exile-NZ
New Zealand
Reviewed 16 January 2016

Do not consider staying at this poorly maintained and managed establishment. I was booked in for 3 nights but checked out after only 1. The 1 bedroom apartment was smelly, dirty, had a damaged door latch that had obviously been broken into at some stage, the curtains were ripped, had shrunk so sat up off the floor a good 20...

2Thank kiwimum2
Sydney, Australia
Reviewed 9 December 2015

I remembered when NZ was famous for its fabulous accommodation. The people who own this should have done some homework and learn how its done. From the entrance with a closed "café" covered by a plastic sheet through which you could see dead plants to the "view" of a construction site to the dirty condition of the rooms. Just awful....

Thank Linda C
Reviewed 22 November 2015 via mobile

If i could i would rate it less. I do NOT recomend to anyone. Customer service at reception was terrible, totally rude. The room size was great as we had 2bedrooms, the state of the room was disgusting. Stains on the wall by the toilet, mould and grime on hand basins, walls and doors could do with a wipe down....

Thank Megan F
Kerikeri, New Zealand
Reviewed 12 October 2015

Like many serviced apartments, this place has ever so slightly grubby walls, but not too bad. I take issue with these being 'apartments'. The kitchen is an additional sink, with cunningly concealed toasters and microwave in what is really a gap in the entrance hallway. My colleague commented his 'kitchen' next door was even smaller; so don't count on any...

Thank Rocky_and_Biglegs

33 photos of this hotel

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All Traveller Photos (28)
Bathroom (1)
Hotel & Grounds (4)
Room/Suite (4)
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Other (16)

Management photos: Courtesy of the property manager

All Management Photos (5)
Hotel & Grounds (1)
Room/Suite (4)
04/06/2017 05/06/2017
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Dry Cleaning
  • Laundry Service

Additional Information about Quest Ponsonby

Address: 68 Ponsonby Road | North Island, Auckland 1011, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Kitchenette Wheelchair access
Price Range: ₹ 6,976 - ₹ 19,960 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Ponsonby 4.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Priceline, Booking.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Quest Ponsonby reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand
Hotel Style:
#37 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Quest Ponsonby staff and other travellers.
1 question
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Questions? Get answers from Quest Ponsonby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this place at all costs”
clfraser2017, 17 Apr 2017 | Read review
“Don't stay here even if you are desperate”
lorraines853, 15 Apr 2017 | Read review
“Ask at check in if the windows have natural light and are not obstructed by shutters.”
MahaloPacific, 13 Jan 2017 | Read review
“Standard Quest accommodation but don't expect Reception Desk or customer service to be up to the same standard at this particular Quest.”
P2309EIdanielf, 31 Jul 2016 | Read review
“217 or 219 - out the back”
peterawiri, 29 May 2016 | Read review
5 of 5
US$ 119* /night
View Deal
PricelineUS$ 123
Booking.comUS$ 123
HotelQuicklyUS$ 145
View all 7 deals
Prices are for 1 room, 2 adults
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