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Quest Ponsonby

112 reviews
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Traveller (35)
Room & Suite (12)
Overview
  • Excellent8%
  • Very good23%
  • Average32%
  • Poor12%
  • Terrible25%
Travellers talk about
Wifi
Non-Smoking Hotel
Kitchenette
Wheelchair Access
Dry Cleaning
Free Parking
Breakfast included
4.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (112)Write a Review
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1 - 5 of 107 reviews
Reviewed 16 January 2018

The "apartment" if you could call it that was absolutely disgusting. From mould in the shower, broken blinds, sticky finger marks on the bed head, dents on all the walls, dirt all over the walls, dust everywhere, a power point sticking out and being told...More

1  Thank _lisaanderson2010
Reviewed 3 December 2017

The apartment was tiny, beds were uncomfortable, bathroom was tight and awkward to be in. There was a notice on the balcony window saying we weren't allowed on the balcony and to ring if we had questions. When we rang and the first guy said...More

1  Thank thebourkes
Response from Quest P, Manager at Quest PonsonbyResponded 8 January 2018

Dear Guest, Thank you for taking the time out to provide us with your valuable feedback. It really helps us understand what we are doing right and what and where we need to improve. I understand your situation and once again I am sorry that...More

Reviewed 3 December 2017 via mobile

It started off bad with the most unfriendly welcome I have ever had! We walked in with our suitcases and immediately a man said ‘you’re too early to check in’. No hello or anything. So we left our bags and felt awkward and unwanted. The...More

Thank Lisa_WLG
Response from Quest P, Manager at Quest PonsonbyResponded 8 January 2018

Dear Lisa, Thank you for taking the time out to provide us with your valuable feedback. It really helps us understand what we are doing right and what and where we need to improve. I am really sorry to hear the experience and this is...More

Reviewed 18 November 2017 via mobile

Honestly the only good thing about this hotel is the location. There are so many better options for this amount of money. I’d stayed at 2 Quest properties elsewhere and this one was terrible in comparison. Dirty, stuffy, small (and we had the 1 bedroom...More

Thank Mel198232
Response from Quest P, Manager at Quest PonsonbyResponded 26 November 2017

Dear Guest, Thank you for taking the time out to provide us with your valuable feedback regarding your recent stay at Quest Ponsonby. I regret to hear about your experience and I do wish that you would have brought this to my attention during your...More

Reviewed 7 November 2017

It was in a great position for staying. The place was clean and tidy however I found it annoying that the office desk was not manned for lots of hours as I never communicated with them at all during our stay When checking out and...More

Thank Fiona B
Response from Quest P, Manager at Quest PonsonbyResponded 26 November 2017

Dear Fiona, Thank you for taking the time out to provide us with your valuable feedback regarding your recent stay at Quest Ponsonby. I apologise that you did not have a chance to interact with us during reception hours. This would have been before 7:30am...More

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About
Amenities
Hotel Amenities
Dry Cleaning
Laundry Service
Room amenities
Microwave
Refrigerator in room
Details
Price range
US$ 138 - US$ 321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Auckland Central
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 138 - US$ 321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Auckland Central
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (35)
Room & Suite (12)
Questions & Answers
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Room Tips
"Avoid this place at all costs"
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"Don't stay here even if you are desperate"
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"Ask at check in if the windows have natural light and are not obstructed by shutters."
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"Standard Quest accommodation but don't expect Reception Desk or customer service to be up to the same..."
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