We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Mercure Auckland

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Mercure Auckland
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,530 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Mercure Auckland
See the most recent reviews
Showing 2,294: English reviews
Kerikeri
Reviewed 3 October 2013

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Susan V
Kerikeri, New Zealand
Reviewed 3 October 2013

Exorbitant cost for overnight parking (valet). $40, receptionist claimed it was cheap for Auckland but I know otherwise. Unfortunately I was constrained by time to park it myself. Build up of dust in the bathroom floor drain was appalling and the air conditioning was set too high for a comfortable nights sleep which I could not alter myself so had...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Sharon N
Salt Lake City, Utah
Reviewed 2 October 2013

We were booked in to the Mercure by Air New Zealand as part of a package. Before leaving the states I had read nothing but negative reviews and did not want to stay there. However, while many of the complaints were valid-I think they were overcritical. At our request we were quickly moved form the street view of the hotel...

 Report
Helpful?
Thank Lois7115
Nelson
Reviewed 2 October 2013

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank EtravelMotueka
Paraparaumu
Reviewed 1 October 2013

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank John W
Gold Coast, Australia
Reviewed 1 October 2013

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Darren C
Ulverston, United Kingdom
Reviewed 29 September 2013

We stayed here for two nights before setting off around New Zealand. It is very central and the staff are friendly and helpful. The rooms are tired and the lifts very noisy. Even in the rooms away from the main street you can hear all sorts going on outside on weekend nights. If we hadn't been so tired we might...

 Report
Helpful?
Thank UlverstonJanet
Auckland Central, New Zealand
Reviewed 29 September 2013

booked two rooms, 1 being a junior suite online. came to check in and juniour suite had been swapped for a queen room with a harbour view. Rooms & hallways looked very tired & out dated. Standard room quite small. Aircon unit something from the 80's. very noisey when its turned off. For $140 a night (discounted from $269), i...

 Report
Helpful?
Thank LoneStar-NZL
New South Wales Australia
Reviewed 27 September 2013

Spent a couple of nights on the 10th floor - after being offered an upgrade on our arrival. That was such a nice welcome. Staff were lovely - efficient and friendly. Our room had a beautiful view of the harbour. It had everything we needed for a couple of days in beautiful Auckland. The room was fine. So quiet. The...

 Report
Helpful?
Thank aldavril
Reviewed 26 September 2013

I've spent the last couple of nights at the Mercure Auckland and it suits my needs nicely. Clearly the reception area on the ground floor and the restaurant on the to floor have benefited from a makeover recently. While the room itself is pretty ordinary it is certainly great value for money and provided a nice bed and a wet...

 Report
Helpful?
Thank Shaun C

439 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (410)
Viewed
View from Room (35)
Viewed
Room/Suite (89)
Viewed
Dining (32)
Viewed
Hotel & Grounds (45)
Viewed
Bathroom (41)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (165)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Room/Suite (13)
Viewed
Business Centre/Function Rooms (4)
Viewed
Dining (3)
Viewed
Hotel & Grounds (3)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.4 km away
The Sebel Auckland Viaduct Harbour
0.1 km away
The Sebel Quay West Auckland
0.4 km away
CityLife Auckland
CityLife Auckland
#8 of 68 in Auckland
1,132 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Pullman Auckland
Pullman Auckland
#13 of 68 in Auckland
2,098 reviews
0.7 km away
Adina Apartment Hotel Auckland, Britomart
0.5 km away
Rydges
Rydges
#14 of 68 in Auckland
1,862 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: ₹ 8,535 - ₹ 23,580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, ACCOR, Travelocity and Hotels.com so you can book your Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#26 Luxury Hotel in Auckland
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
10 questions
Ask a question
London, United Kingdom
over a year ago
Taumarunui, New Zealand
3 months ago

See all questions (10)

Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“newly refubbished rooms on the 10th floor”
 of 5 bubbles Barclayman, 14 Feb 2017 | Read review
“Upper rooms away from any street noise.”
 of 5 bubbles HarveySenior, 7 Feb 2017 | Read review
“Hopefully will all be quieter when work is finished”
 of 5 bubbles S6975VJelizabeths, 6 Feb 2017 | Read review
“Higher floors, maybe.”
 of 5 bubbles pmg2013, 6 Feb 2017 | Read review
“The newly renovated rooms are beautiful”
 of 5 bubbles tasha_moynahan, 6 Feb 2017 | Read review
5 of 5