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Mercure Auckland

Booking.comUS$ 102*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Mercure Auckland
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2,585 Reviews from our TripAdvisor Community

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Showing 2,344: English reviews
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Papamoa, New Zealand
Reviewed yesterday NEW

Stayed one night, and we were very pleased with our room. Great view, king bed, very clean. Staff very friendly. Great location. We would go back again. Valet parking was good. We would recommend this hotel to friends.

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Helpful?
Thank Barbara B
Reviewed 3 days ago NEW

Checkin was quick and easy, the room was large and clean. The noise form the street way present duringthe night and curtain did not provide adequate blockout of the street lighting. Room were clean and refreshed daily, currently undergoing renovation so foyer it a bit of a mess.

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Helpful?
Thank Matthew S
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Matthew S, Thank you for you review and useful comments regarding the rooms. I will ensure these are shared wit the appropriate departments. We hope to welcome you back again in the near future. Kind Regards Zac Lumsden

Reviewed 4 days ago NEWvia mobile

Stayed here for 3 nights on a business trip, along with 2 colleagues. We were all extremely satisfied with our King size rooms and fantastic service received. Valet car parking service is a Wow. Great Wifi speed in rooms. Had breakfast and also dinner in Vue Restaurant on top floor - views are a must to behold. Well done and...

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Helpful?
Thank Richard R
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Richard R, Thank you for your amazing review, I have passed this onto the teams as encouragement for a job well done. We hope to welcome you back in the near future. Kind Regards, Zac Lumsden

Bangkok, Thailand
Reviewed 5 days ago NEW

A hotel is located at good location. The skybus is in front of the hotel. You are in the center of everything, shopping street, skytower, Viaduct Harbour, Queens Wharf, etc. The room are great as they are renovated. Value of money!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PakkyPinkky
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear PakkyPinkky, Thank you for you post, we agree the hotel is ion a fantastic location and once the lobby is completed this month the experience for guest will only be enhanced. We look forward to welcoming you back in the near future, Kind Regards, Zac Lumsden

Bangkok, Thailand
Reviewed 5 days ago NEW

Hotel is an easy stroll to the Viaduct nightlife, the ferry that goes to the Waiheke wineries, Britomart station, Queen St Mall... could not ask for a better location from which to do the tourist thing. The $40/day valet fee seemed exxy at first, but with the always-pleasant Lorenzo helpfully retrieving our car as many times as needed every day...

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Helpful?
Thank Kathleen W
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Kathleen W, Thank you for you insightful and positive review. pleae be assured the bartender will receive assistance as we have new members joining the team currently. We look forward to welcoming you back in the near future, Kind Regards Zac Lumsden

Newcastle, Australia
Reviewed 6 days ago NEWvia mobile

Location has always been the winner for this hotel but what a makeover since the last time I stayed a couple of years back. Tremendous overhaul and the rooms were clean , spacious and very modern. A big contrast to the past. Wifi was fast and reliable, gym equipment and laundry all brand new and convenient . Didn't dine in...

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Helpful?
Thank thefunfive
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear thefunfive, Love the profile name, thank you for your post. We are very proud of our hotel and its extensive makeover. You are correct we have a café and bar going into the lobby level to enhance the guest experience. we look forward to welcoming you back in the near future, Kind Regards, Zac Lumsden

Newcastle, Australia
Reviewed 6 days ago NEW

Right at Britomart so in a great location. Is close to finished a renovation so rooms are only moderately sized but in new condition. Staff are all very friendly and helpful. There's free wifi in the foyer too.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 881mattv
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear 881mattv, Thank you for your review, I have passed this onto the teams as encouragement for a job well done. We hope to welcome you back in the near future. Kind Regards, Zac Lumsden

Canberra, Australia
Reviewed 1 week ago NEW

We had drama trying to get to the hotel as there are roadworks and road closures everywhere. Apparently for underground rail. We drove around and around until we could find parking close to the hotel as there was no way we were getting a park out the front for valet parking. The room was really lovely though and we had...

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Helpful?
Thank MrsKellB
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear MrsKellB, Thank you for taking the time to post a review. Unfortunately the roadwork's and construction in Auckland city is everywhere at present and many main roads have been closed or diverted. I will pass on your comments regarding breakfast and Dinner to the Executive Chef to review. Again thak you for your kind review and we hope to...

Reviewed 1 week ago

Spent 2 nights at Mercure, one when we landed in NZ and another when we left, 2 weeks later. Good location. Close to shopping and restaurants. Incredibly friendly staff. Stayed in a superior queen room with a view of the wharf. Great shower. Comfy bed. Well decorated. Good sized room for a downtown hotel but small when compared to hotels...

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Helpful?
Thank Stanley G
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Stanley G, Thank you for talking the time to post a review. It is very pleasing to hear that both of your stays were up to standard and that the staff made you feel comfortable during your stay. Kind Regards, Zac Lumsden

Alexandria, Virginia
Reviewed 1 week ago via mobile

Best part is the location. That's pretty much the positives. Really great location. The negatives? I can count on my hand the number of times I call a front desk at a hotel but we did here a few times. They never pick up, we had to take elevator down 10 floors and wait in line to ask basic questions....

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Helpful?
Thank Darryl C
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Darryl C, Thank you for talking the time to post a review, it is disappointing to hear that the service levels where not up to your standards and I have passed your feedback onto the relevant departments to investigate the items raised. Again thank you for you review, Kind Regards, Zac Lumsden

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: ₹ 7,819 - ₹ 15,772 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Orbitz, Travelocity, Priceline, Agoda, Hotels.com, ACCOR, TripOnline SA and HotelQuickly so you can book your Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#27 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
11 questions
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Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 9th floor with a great view”
BarbaraB693, 27 Apr 2017 | Read review
“try for higher floor to reduce noise from the street”
matthewsQ4184WD, 25 Apr 2017 | Read review
“Go for a Harbour view room”
  • Harbour Room view
Allanh50, 17 Apr 2017 | Read review
“Higher floors are better.”
Juddikus, 14 Apr 2017 | Read review
“Get a harbour view room and watch the cruise ships come in and out”
Stocoroco, 3 Apr 2017 | Read review
5 of 5
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US$ 102* /night
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Prices are for 1 room, 2 adults
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