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Mercure Auckland

8 Customs Street, Auckland 1001, New Zealand
Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$ 28 US$ 182*US$ 154*View Deal
US$ 182*US$ 154*View Deal
US$ 182*US$ 154*View Deal
Traveller (410)
Room & Suite (138)
Dining (35)
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09/04/2017 10/04/2017
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    • Excellent10%
    • Very good34%
    • Average33%
    • Poor13%
    • Terrible8%
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    Room Service
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    4 Star Hotel
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    09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    All reviews vue restaurant refurbished room excellent location ferry terminal a bit tired auckland harbour britomart waterfront
    Reviewed yesterday

    I loved the room, the customer service and the in room food options. There were renovations happening and I had a car so had valet service to park. That was good however you need to let them know in advance (by about 5 - 10...More

    Reviewed 4 days ago

    To have a room no larger than 2.5m by 2.5m, and get charged almost $300 for one night when you are an Accor member is ludicrous. Coupled with an appalling foyer area, and a phone that doesn't work in the room, this is a safety...More

    Reviewed 4 days ago via mobile

    Stayed here 2 nights this week on business. The price $500 a night for a studio was crazy for a basic motel room ( no way this is 4 star) Toilet didn't work, bar was generic and closed early, there wasn't even signage, No wireless...More

    Reviewed 1 week ago

    The hotel was under repair in the foyer, for which no apology was made, most critically I was pleased to have a room not facing the street, until the nightclub nearby started up and thumped out heavy bass music until after 3 a.m. My room...More

    Review collected in partnership with Accorhotels.com
    Reviewed 1 week ago

    Cheerful staff - that's the first impression I got before I even went through its front doors. There was Melvin who smilingly took care of my luggage, the receptionist (I failed to notice her name. My bad) who assisted me at check-in and also check-out...More

    Review collected in partnership with Accorhotels.com
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Hotel Amenities
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Banquet Room
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Traveller (410)
    Room & Suite (138)
    Dining (35)
    Pool & Beach (1)
    Nearby Restaurants
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    Cafe Hanoi
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    Angus Steak House
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    .12 km away
    Xuxu Dumpling Bar
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    .08 km away
    Nearby Attractions
    95 reviews
    .05 km away
    Auckland i-SITE Visitor Information Centre
    30 reviews
    .12 km away
    T Galleria by DFS, Auckland
    7 reviews
    .14 km away
    Adventure Capital
    170 reviews
    .15 km away
    Questions & AnswersAsk a question
    when will be the renovation construction of the hotel expected to complete ?
    22 February 2017|
    Answer Show all 5 answers
    Response from HarveySenior | Reviewed this property |
    Maybe another month or two. They don't work on the building after 5:00. It didn't affect me on the 9th floor.
    How much is internet services?
    29 October 2016|
    Answer Show all 7 answers
    Response from HarveySenior | Reviewed this property |
    Internet is free if you join the Accorn hotel club. To join costs nothing.
    Are there any laundry facilities at the hotel or nearby for guests to use?
    12 October 2016|
    Answer Show all 5 answers
    Response from MercureAKL | Property representative |
    Hi, There is a guest laundry with token operated washer and dryer located on the 4th floor. Tokens may be purchased from reception along with washing powder. Regards, Nigel Harford Front Office Manager
    Room Tips
    "Do not ask for the basement."
    ClashBrisbane, 23 days agoRead review
    "Try to get a high floor to the west of the hotel for an unobstructed harbor view"
    expediti0nleader, 24 days agoRead review
    "Room right outside lifts might be a bit noisy"
    NZ_travelero, 28 days agoRead review
    "newly refubbished rooms on the 10th floor"
    Barclayman, 1 month agoRead review
    "Upper rooms away from any street noise."
    HarveySenior, 1 month agoRead review
    "Hopefully will all be quieter when work is finished"
    Elizabeth S, 1 month agoRead review
    "Higher floors, maybe."
    pmg2013, 1 month agoRead review
    "The newly renovated rooms are beautiful"
    tasha_moynahan, 1 month agoRead review
    "Rooms above Level 8 facing the harbour"
    Darren A, 1 month agoRead review
    "There are rooms on the higher floors with lovely views of the harbor."
    Susan M, 1 month agoRead review
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