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Grand Mercure Auckland

213 reviews
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Traveller (136)
Room & Suite (63)
Dining (37)
Overview
  • Excellent49%
  • Very good42%
  • Average5%
  • Poor3%
  • Terrible1%
Travellers talk about
“top floor”(19 reviews)
“vue restaurant”(4 reviews)
“customs street”(5 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (213)Write a Review
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Traveller rating
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Show reviews that mention
All reviewstop floorvue restaurantcustoms streetamazing views of the harbourroom attendantshaving kitsky busonline checkcardio equipmenteasy access to shopsstrategic locationskybus stopan overnight flightvalet parking servicethe hotel is perfectly locatedgreat breakfast buffetqueen street
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1 - 5 of 187 reviews
Reviewed yesterday via mobile

Booked three rooms for a family trip. The hotel was severely understaffed - called housekeeping and reception desk and phone kept ringing without anyone picking up. Worse still, the toilet in one of the rooms was not cleaned when we checked in and it was...More

Thank Shuanglin
Reviewed 2 days ago

Rooms are a little small with large amounts of closet space. They have shelves, but the hotel fills them up with their stuff. The restaurant at the top has spectacular almost 360 views with windows on either side. You can look out over the harbor....More

Thank LibbyH1
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear LibbyH1, Thank you for your choosing the Grand Mercure and for your feedback! I am so glad to learn that you enjoyed your stay with us and in particularly the amazing view from Vue restaurant, it always a great joy to share it with...More

Reviewed 4 days ago

Prime location to discover Auckland that's for sure...close to everything like Queens street and the shops, the ferry terminal, sky tower etc.... this modern look and design hotel is nice to stay few days and visit this city. Classic modern rooms and suites but practical...More

1  Thank arnaud v
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 days ago

Dear Arnaud, Thank you very much for your feedback and for all of your praises about our strategic location. We are very fortunate to be in such a prime location, within walking distance to everything in Auckland city! As you have mentioned above, our guaranteed...More

Reviewed 6 days ago

Very beautiful hotel near the quay in Auckland, we had lovely view over the city (I assume that the harbour view would have been even better). Breakfast and dinner can be had on the top floor with a great view, but breakfast is quite expensive....More

Thank woflmao
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 days ago

Dear woflmao, Thank you for you lovely feedback. I am very glad to read that you enjoyed your stay with us and took advantage of our central location. It is a pleasure to read your compliments on the great views, from both your room and...More

Reviewed 1 week ago via mobile

Today arrived at 8:00 and reserved a junior suite with the early check in at 8:00 for 120NZD but we are still waiting for the room, terrible communication between reservations and front desk. Terrible experience after a 14 hr flight from LAXMore

1  Thank Juan-F-Patron
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 days ago

Dear Juan, Thank you very much for your feedback. I am truly sorry about the issue you had with the early check in, once again i would like to apologize. As you have mentioned above, there was a communication shortfall between the Reservation and the...More

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12345638
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 136 - US$ 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 136 - US$ 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (136)
Room & Suite (63)
Dining (37)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sameera G
5 December 2017|
AnswerShow all 4 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
Vote
HuntSAH
15 November 2017|
AnswerShow all 7 answers
Response from alang684 | Reviewed this property |
It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
1
Vote
Permanent_Tourists
30 September 2017|
AnswerShow all 6 answers
Response from anneaR7676VF | Reviewed this property |
No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
2
Votes
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123456
Room Tips
"Ask for an upper level floor for better views. Ask for a harbor side view."
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"City hub request as high of a floor as possible to enjoy the best views."
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"Queen double is small."
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"A room positioned away from the elevators may offer more peace and quiet."
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