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Grand Mercure Auckland

Traveller (269)
Room & Suite (116)
Dining (50)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Located in the heart of the Auckland's CBD and waterfront district, perfectly situated for cruise ships pre and post travel, Waiheke ferry excursions and directly alongside the Britomart train station. Grand Mercure is surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveller to explore the intimate ethnic mosaic of Auckland. Guests can also experience the indulgence of Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and gym.
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Property amenities
Restaurant
Room service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Bay View
Harbour View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
531Reviews
338Photos
24Q+A
100Room tips
Traveller rating
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Popular mentions
We stayed for 4 nights and we absolutely loved it. The location is perfect, their rooms are very large, modern and clean. Their bar and restaurant are very good. Service at the reception is very fast and professional. Definitely recommended!
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I always stay at the Grand Mercure whilst in Auckland as the staff are friendly and efficient, with nothing being too much trouble. I received an upgrade on arrival. I had been to a friend's wedding and arrived fairly late in the evening but the welcome was still as good as
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Review collected in partnership with Accorhotels.com
This is an amazing place. When we arrived from Los Angeles, it was early ion the morning, before check in time. The staff checked our bags and offered us a modified breakfast and a place to crash while our rooms were prepared for us. The location is perfect - close to the
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The room was clean and quiet, the bed was super comfortable and a great selection of pillows. It's central to everything. There are great views from the restaurant and the food was delicious. The staff are amazing and knowledgeable.
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I stayed 2 nights in this hotel but with a 2-day interval for each night. I am happy that the lady at the check-in desk still remembered me when I showed up after 2 days. She is very friendly and helpful. However, I was a bit disappointed with the service of another staff when I
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Response from GrandMercureAuckland, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora Adam, Thank you very much for sharing your experience and for choosing us for your 2 visit to Auckland. I am so glad to read that our team of story tellers well looked after you and remembered you after 2 days, I think I know who was the member of team, she is truly an asset to the Hotel and we are all so fortunate to be part of the same team.Please be rest assured that I will share with her your kind words. I will also bring up your comment regarding your departure's experience with the rest of the team. I appreciate your comment regarding the maintenance issues you experienced during your stay,we always look at the best way to ensure a perfect stay for our precious guests, thank you for bringing it to my attention. Once again, thank you Adam, for your precious time, my team and I look forwrad to welcoming you back in the near future. Arrivederci, Carla Bencivenga Grand Mercure Auckland E: h1721-dm5@accor.com
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12345624
Sorry but it’s not a question I’ve asked at the hotel
0 votes
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Do you allow early check in as our flight reaches in the morning
You can request early check in like any other hotel but it’s not guaranteed. To guarantee it you would either have to seenif it’s possible by paying a fee or securing the room from the night before and paying for that night as well.
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Is parking available? Does the hotel has a drop off point to offload luggage?
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth checking with the hotel on what the cost is and then checking around if there is a prepay parking option that’s cheaper.
0 votes
Hello, do you offer 24 hour check in? Thanks
Absolutely - there is a 24 hour reception desk.
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Yes there is a mini fridge
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12345
"Need to book a table for dinner, and get a room with an ocean view"
"Harbour views cost more, but you can watch the cruise liners come and go and all the boats on the harbour."
"Little bit of noise when positioned close to elevator, but not enough to bother us."
"City view at high level"
"If you need to stay in Auckland and want to be able to do shopping and sightseeing in walking distance this is your hotel."
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12345620
PRICE RANGE
US$ 130 - US$ 275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure auckland hotel auckland centralaccor hotel auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
207
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