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Grand Mercure Auckland

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Traveller (261)
Room & Suite (112)
Dining (49)
Certificate of Excellence

About

Location
Cleanliness
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Certificate of Excellence
GreenLeaders GreenPartner
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym.
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Property amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Bay View
HOTEL CLASS
Hotel links
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Hotel deals
496Reviews
329Photos
24Q+A
100Room tips
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Popular mentions
From there being no courtesy bottled water to not having my room serviced on return to my room at 6pm this is a very average hotel. The phone in the room also didn’t work so I had to go to reception to advise the lack of the room being serviced. They implied I must have had the
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Review collected in partnership with Accorhotels.com
Response from GrandMercureAuckland, Guest Relations Manager at Grand Mercure Auckland
Responded 2 days ago
Kia Ora Voyager57471106379, Thank you for the feedback and for choosing our Home. I am very sorry to read about the challenges you faced during your stay. I would be grateful if you could email me on h1721-dm5@accor.com so that I can investigate your feedback further. I look forwrad to hearing back from you. Warm Regards, Carla Bencivenga
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We stayed here so we could visit downtown area and be near cruise ship docks. Very good hotel, friendly staff, dark and quiet rooms, and a pretty good value. Short walk to great spots. Right off Queen Street a main shopping district and next to urban rail station, airport busses
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Response from GrandMercureAuckland, Guest Relations Manager at Grand Mercure Auckland
Responded 2 days ago
Kia Ora Gooseview, Thank you for the lovely feedback and for choosing our Home. It is fantastic to read that you enjoyed our unbeatable location , we are very fortunate to be in such a wonderful placement and it brings us much joy to share that with our valuable guests. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland
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I was there 1 night & everything fell into place .......dinner etc with nothing to difficult even running out of oysters then finding some for moi ....superbe merci. Assistance with luggage storage was no problem. i found all staff accommodating.
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Response from GrandMercureAuckland, Guest Relations Manager at Grand Mercure Auckland
Responded 2 days ago
Kia Ora Grannygriffo, Thank you for the wonderful feedback and for choosing our Home. I am delighted to hear that you were wowed by the great service our team of story tellers were able to provide for you. I will be sure to share with them your kind words. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland E: h1721-dm5@accor.com
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This modern hotel has everything you could ask for in a hotel. There is a large restaurant at the top of the hotel giving you an excellent view of the city. Located downtown and near the ocean. An easy walk to the cruise ship terminal.
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Response from GrandMercureAuckland, Guest Relations Manager at Grand Mercure Auckland
Responded 2 days ago
Kia Ora Cindy P, Thank you so much for taking the time to provide us with such a valuable feedback. I am thrilled to hear that you had a memorable experience with us. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland E: h1721-dm5@accor.com
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We really enjoy this hotel, from checkin to checkout. Location is excellent, staff are the best and most helpful. Our suite had everything that could want, bed was so comfortable. Restaurant food was very good and relaxing . Great breakfast choices, right upto usual Accor
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Review collected in partnership with Accorhotels.com
Response from GrandMercureAuckland, Guest Relations Manager at Grand Mercure Auckland
Responded 2 days ago
Kia Ora Danielbearsley, Thank you for the amazing feedback and for choosing our Home. I am thrilled to hear you enjoyed a comfortable stay with us and that our dedicated team of story tellers made you feel welcome and well looked after. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland E: h1721-dm5@accor.com
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12345623
Sorry but it’s not a question I’ve asked at the hotel
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You can request early check in like any other hotel but it’s not guaranteed. To guarantee it you would either have to seenif it’s possible by paying a fee or securing the room from the night before and paying for that night as well.
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In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth checking with the hotel on what the cost is and then checking around if there is a prepay parking option that’s cheaper.
0 votes
Absolutely - there is a 24 hour reception desk.
1 vote
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12345
"Choose a higher floor for less noise"
"Select a room facing the harbour side - the front of the hotel facing the main road is a bit noisy"
"Ask whether there is a private party booked downstairs."
"corner room was quiet"
"A room on a higher floor and facing the city will offer a view of sky tower"
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12345620
PRICE RANGE
US$ 134 - US$ 373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure auckland hotel auckland centralaccor hotel auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
207
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