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Grand Mercure Auckland

Traveller (211)
Room & Suite (92)
Dining (43)
Overview
8 Customs Street East Auckland, Auckland Central, Auckland 1001 New Zealand See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(377)
Traveller rating
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rabbiartlevine
Jerusalem, Israel
11
Reviewed 2 days ago
We arrived Saturday afternoon and were upgraded to an ocean view on the ninth floor. Small but very modern room (although, oddly, light from the bathroom shines through opaque glass in the common wall into the bedroom, which disturbs the sleeper when someone turns on the bathroom light). There is major construction right in front of the hotel on the ocean side, including on weekends, and so we were nervous about the noise. This turned out not to be a problem. But we were not warned about the night club/bar (not part of the hotel but on the ground floor of the building) nine floors below our room. We awoke after 1am to loud music and shouting patrons. It didn't quiet down until after 2am when the place apparently closed.
1 Thank rabbiartlevine
stevesalz
Plymouth, United Kingdom
3512
Reviewed 3 days ago
Spent two nights pre-cruise in this hotel. Very convenient to cruise terminal, being less than a 300 metre stroll. Good access to harbour restaurants too. The room we had was moderately sized, very clean and with a good selection of bathroon accessories. The staff were extremely freindly and helpful. Breakfast is served on the thirteenth (top) floor, offering extensive views over the city and harbour. Overall, a very pleasant stay.
Thank stevesalz
Angelique V
Wellington, New Zealand
60
Reviewed 1 week ago
Beautiful view and quiet room. Staff were amazing, friendly and professional. Room was clean, bed comfortable and the water pressure in the shower was probably the best that I have experienced in NZ. The buffet breakfast was spectacular. I would definitely return for my next stay. Highly recommended.
Thank Angelique V
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 6 days ago
Kia Ora Angelique, Thank you so much for your kind words and for choosing our Home. I am so glad to read that you had a wonderful experience with us and that our team of story tellers were successful to make your stay so memorable. We look forward for your return! Ciao, Carla Bencivenga
Steph_RoadUnraveled
Washington DC, District of Columbia
102268
Reviewed 1 week ago
We really enjoyed our stay at the Grand Mercure Auckland. The location was absolutely perfect- close to some incredible restaurants, a two minute walk from the Britomart transit center, and easy access to the ferries and Skybus to the airport. Our room was comfortable, and we really appreciated the fluffy towels and great water pressure in the bathroom. The front desk staff was welcoming, friendly, and gracious during our interactions with them. The only issue we had was when someone from the hotel staff knocked on our door and attempted to enter one morning despite the fact our do not disturb sign was on the doorknob . He acknowledged that the do not disturb sign was visible but said he needed access to our room anyway to count the items in our minibar. That was a bit off-putting to me, and I wasn't happy that the do not disturb sign wasn't honored- especially because we were getting ready for the day. Still, we would choose the Grand Mercure Auckland again during our next visit- overall we had a great stay.
1 Thank Steph_RoadUnraveled
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora Steph_RoadUnraveled, Thank you so much for the lovely review of our Home and for choosing us! I am so glad to read that you a great experience with us and that our team of story tellers well looked after you , I will pass onto the Front Office team your compliments, they will love your kind words! Please accept my apologies for the issue you experienced with the Minibar attendant, the concern you have raised is not characteristic of the level of service our team of story tellers strive to provide. As I unable to tell from TripAdvisor which guest has left a review, I would be grateful if you could email on h1721-dm5@accor.com so that I can investigate your feedback further. Once again, thank you so much for your precious time, my team and I look forward for your return. Ciao, Carla Bencivenga
TravelGirl0518
Santa Monica, California
2725
Reviewed 1 week ago
Our stay in Auckland was cut short due to our flight from LA being cancelled but that didn't stop us from being 100% impressed with the Grand Mercure Auckland. Up until arrival, I was e-mailing with Carla (Guest Relations Manager). She was lovely in coordinating arrival times & when I advised her it was our first stop in NZ for our honeymoon, she pulled out all the stops. Unfortunately, since our flight was cancelled, we literally only were able to spend a few hours at the hotel, but nonetheless, the staff was fantastic.
When we checked in, Josh walked us up to our suite (they upgraded us) & showed us around. He was so sweet. There was champagne waiting for us in the bathroom (along with a sweet rose & gorgeous smelling bath bomb - which I took full advantage of after our 12 hour flight!). We rested a bit & ordered some room service for breakfast, which came in very quick time. There was also a suite congratulatory card with a small cake for us.
Upon leaving, Josh & Carla spent some time chatting with us & were just so gracious! Next time we head to Auckland, we will most definitely stay here to truly enjoy it!
1 Thank TravelGirl0518
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora TravelGirl0518, Wow you made our day glorious! Thank you for sharing your experience on TripAdvisor and for choosing our Home as your first stop in New Zealand! It was truly our greatest pleasure to welcoming you and your husband to the Grand Mercure and I will not have enough words to express our gratitude of this amazing feedback. We are aware that you are still in this amazing country and we really hope to have in the near future the opportunity to welcoming you back for a longer stay! P.S I am so glad you enjoyed the bath bomb my favourite! Ciao, Carla Bencivenga
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About
Description
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to More tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$ 137 - US$ 330 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
,
Grand Mercure Auckland New Zealand
Location
New Zealand > North Island > Auckland > Auckland Central
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$ 137 - US$ 330 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
,
Grand Mercure Auckland New Zealand
Location
New Zealand > North Island > Auckland > Auckland Central
Photos
Traveller (211)
Room & Suite (92)
Dining (43)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
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Questions & Answers
Ask a question
NanditaN7
25 August 2018|
AnswerShow all 2 answers
Response from Ourroadlesstraveled | Reviewed this property |
We arrived in the morning hoping to check in early too, but unfortunately we could not check in early since rooms were not available. The hotel did store our bags so we could explore the city after our 13 hour flight from... More
1
Vote
Pipo2968
12 August 2018|
Answer
Response from AleksP1981 | Reviewed this property |
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth... More
0
Votes
Sammy0068
27 July 2018|
AnswerShow all 4 answers
Response from roaming_kiwi58 | Reviewed this property |
Absolutely - there is a 24 hour reception desk.
1
Vote
Room Tips
"Rooms facing the harbor are stunning"
angeliquev2014
1 week ago
Read review
"If you have a car, valet is a bit hard to find. Just run in & tell the front desk you need to valet..."
TravelGirl0518
1 week ago
Read review
"To block out any potential noise (such as loud guests in the hallways) bring a pair of ear plugs."
ED44SF
2 weeks ago
Read review
"Higher floors are quieter."
370ac
4 weeks ago
Read review
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