The Sebel Auckland Viaduct Harbour

The Sebel Auckland Viaduct Harbour

85 Customs Street West Viaduct Harbor, Auckland Central, Auckland 1010 New Zealand
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The Sebel Auckland Viaduct Harbour
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Avg. ₹16,566 /night, 11/2 - 11/3
₹28,927
per night
₹20,308
per night
₹11,689
per night

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About

4.0
#34 of 75 hotels in Auckland Central
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
3.9 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Sleep Quality

Looking for a place to stay in Auckland Central? Then look no further than The Sebel Auckland Viaduct Harbour, a quiet hotel that brings the best of Auckland Central to your doorstep.

Auckland Sebel Suites offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free internet access is available.

The hotel offers a concierge, to make your visit even more pleasant. Guests arriving by vehicle have access to parking.

Given the close proximity of popular landmarks, such as Coast-to-Coast Walkway (0.1 mi) and Britomart (0.3 mi), guests of The Sebel Auckland Viaduct Harbour can easily experience some of Auckland Central's most well known attractions.

Auckland Central has plenty of Italian restaurants. So when you’re here, be sure to check out popular spots like Amano, Baduzzi, and Elliott Stables, which are serving up some great dishes.

During your visit, be sure to check out popular attractions like Sky Tower (0.4 mi), Queen Street (0.5 mi), and Ponsonby (1.1 mi), which are all within walking distance of the hotel.

We’re sure you’ll enjoy your stay at The Sebel Auckland Viaduct Harbour as you experience everything Auckland Central has to offer.

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Property amenities
Paid private parking on-site
Free internet
Pool
Complimentary Instant Coffee
Taxi service
Conference facilities
Meeting rooms
24-hour security
Car park
Wifi
Paid wifi
Complimentary tea
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Kitchenette
Microwave
Flatscreen TV
Hair dryer
Seating area
Iron
Refrigerator
Kitchenware
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
4.0 of 5 stars
HOTEL STYLE
Harbour View
Ocean View
Languages Spoken
English

Location

85 Customs Street West Viaduct Harbor, Auckland Central, Auckland 1010 New Zealand
1,598Reviews30Q+A100Room tips
Traveller rating
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Detailed Reviews
Adrian wrote a review May 2024
Patterson Lakes, Australia
Hotel's Favourite
5.0 of 5 bubbles
Stayed on a business trip for a single night. Luxury and good size, modern room with strong facilities. Contemporary style and great location by the harbour. Service at check in, departure and in the bar was very good. I’d definitely stay again.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tampa1029 wrote a review Jan 2020
Tampa, FL
3.0 of 5 bubbles
We are Accor Plus Platinum members and have stayed at Accor Properties around the world frequently. The location of the Sebel Auckland Viaduct was outstanding and offered great views of the Auckland Sky tower on one side and the harbour on the other side. The hotel also had great access to the many restaurants and bars on the harbour side. Within the room itself, we found washer and dryer in the room to be very useful and convenient.

Other than location, we found the hotel to be very average in comparison to other Accor Properties we've stayed at, and in some regards, below average. The lack of a gym and onsite restaurants was a major detractor. There is a gym nearby that can be used, but for $8 a day. Also, the lack of any form of breakfast in the morning (not even coffee) was unheard of for us. We were told we could go to the Accor hotel down the street 3 blocks for breakfast if we wanted to, but that is a major inconvenience. It would be great if the hotel partnered with a local restaurant to offer breakfast to their guests versus having to pay for a breakfast at a local restaurant.

The other detractor we encountered was the relatively poor service from the hotel staff when we encountered an issue. We discovered towels that were dirty and possibly used (uncleaned) in our room - but folded up and presented as clean towels. It was not until we went to use them that we discovered that they were dirty. The response from the hotel was not what you would expect for this type of mistake. The person that brought the new towels to the room did not even apologize - simply said they would "look into it". Definitely not what we expected to hear after we almost dried off with a dirty towel!! Aside from this issue, the staff was friendly, but their issue resolution needs improvement.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aniket Amin, Other at The Sebel Auckland Viaduct Harbour
Responded 22 Apr 2020
Dear Tampa1029, Thank you for taking the time to review your recent stay at The Sebel Auckland Viaduct Harbour. Your feedback is both welcomed and extremely valuable to us, as we strive to improve our guest’s experience with every stay. We are glad that you took advantage of the location and facilities in the room. Also, I would like to extend my sincere apologies for your experience at our hotel, particularly the issues you mentioned about our staff and the cleanliness, this is not the service standard we expect from our team nor what we strive to achieve. We are committed to providing our guests with an unparalleled level of service, so please be assured that your comments have been well noted and we will ensure to discuss your concerns further so we can improve our service and offerings at the hotel. Thank you for staying with us and, we hope to better serve you whenever your travels bring you back to Auckland. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour
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Oamaruvian wrote a review Jul 2021
Oamaru, New Zealand
3.0 of 5 bubbles
Don't get me wrong here, the location is ideal for access to central Auckland, the staff very welcoming and friendly and the room is well designed with plenty of space. Includes a kitchen, laundry and spacious lounge and bathroom. However, the location is directly above a number of bars and eateries which of course get noisy. Sadly they obviously decided to save money when building by NOT double glazing. That was a mistake! Other cost cutting measures have also been a mistake. The bed is only a queen, the joinery in the kitchen is cheap and in need of maintenance. Even the toilet is frustrating. You have to hold your finger on the single button until all flushing needed is complete. Seems to be a water saving design but not a user friendly one. The lounge area is great, with nice viaduct harbour views on our side. However, the other side of the hotel would not have similar views. The units are only setup for two people but there is a 6 seater dining table taking up huge space. The dishwasher and laundry facility is a real bonus, while the seats on the balcony were a pleasure. We had breakfast here as well, which was table service. Fairly limited menu but nicely cooked and presented. he staff were lovely.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lisa Hylton-Smith, Other at The Sebel Auckland Viaduct Harbour
Responded 25 Jul 2021
Kia Ora Oamaruvian Thank you for your kind comments on how lovely the team is. We are glad you enjoyed our great location and high level of service. I really appreciate the comments on how we can improve, and we work directly with our owners to focus on these areas. I hope to see you again the near future Warm Regards Lisa Hylton-Smith
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Rar13 wrote a review Feb 2020
2.0 of 5 bubbles
My husband and I stayed here back in 2017 in a city view suite and were so impressed decided to return and book a marina view deluxe one bed suite - we arrived this afternoon ( 7/2 ) and are booked in for 4 nights.

We have not been impressed thus far, first down side was all the roadworks outside which made it very difficult for our taxi driver to park up and meant we had to lug all our luggage across the street. The hotel has no valet service at the entrance and obviously the works are not within their control , however there was no prior notification that this might pose an issue before we arrived.
Check in was relatively speedy and as Accor members we were offered our choice fo welcome drink - we asked for red wine and were informed this would be delivered shortly.

We headed up to our suite; when we exited the lift we were met with wet paint signage and the corridor covered with plastic sheeting - staff on front desk had made no mention of the fact that there is clearly a refurbishment programme underway.

Our suite has a lovely view of the marina and is reasonably clean, however given this is their best suite and is described as being luxury , we were disappointed by how tired it is. Their website shows cushions in the sofas, there are none, and overall it just doesn’t have much of a welcoming feel.

We noticed that there was only one cereal bowl in the cupboard and we only had 5 hangers, so when we popped out we mentioned this at my reception who promised to sort this. When we returned they had delivered 2 bowls, extra hangers and also two small bottles of cava, not the red wine we’d asked for so we rang reception. Bizarrely, the person on the end of the phone clearly thought my husband was someone else and started asking him about his request to cancel a booking which was rather strange, but subsequently a member of staff did appear at our door with the promised red wine and an apology .

It was when I went to shower that I then noticed that we also hadn’t been provided with bathrobes, which are a standard provision in all rooms, so I went down to reception. I mentioned that we were not particularly impressed with the lack of attention to detail thus far . The lady I spoke too didn’t appear to be that bothered muttered a bit of an apology and said she’d sort it. Later on there was a knock on our door, a woman was stood there holding two bathrobes which she handed to me without saying a word and then walked off, which I thought was rather rude and somewhat unprofessional.

Although the location is lovely and we have a great marina view , we are currently both feeling a little disappointed and underwhelmed by our experience thus far. We hope that rest of our stay is to what we had both hoped for and were looking forward to.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David B wrote a review Jan 2020
Shifnal, United Kingdom
4.0 of 5 bubbles
We had a 2 night stay here back in February last year, right at the start of our 4 week self drive holiday taking in both North and South Islands. We had issues making our way to the hotel because of all the surrounding roadworks(not the hotels fault!) but we got there eventually and used the hotels underground car park at an extra cost of NZ 35 per night
Friendly welcome and slick check in. Our City view studio was spacious and well equipped but the decor was a little tired. The plus point was the great location adjacent to the ViaductHarbour with its plethora of bars and restaurants. The city sightseeing hop on/off bus stop was only a few minutes away and we packed in an awful lot in our short time in this lovely city
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eliesa F, Assistant Front Office Manager at The Sebel Auckland Viaduct Harbour
Responded 3 Jan 2020
Dear DavidBoardmanShifnal, Thank you for writing us such an amazing review and for sharing your experience with us. We are excited to know that you enjoyed your overall stay and that you took advantage of our location to your best. It feels great to read such positive feedback from our guests and I would love to share your review with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your lovely comments and we hope that we will be able to welcome you back for another well deserved break. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Auckland Viaduct Harbour.
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Helen D wrote a review Feb 2020
Christchurch, New Zealand
3.0 of 5 bubbles
Stayed here for 3 nights. Room 221 with a roadside view. Room adequate for our stay. Small kitchenette and laundry facilities within room. Had to ask reception for bathrobes as they were not provided in the room as stated. Toilet was problematic as button flush kept getting stuck and after flush continued to make filling up noise. Husband had to sort it out otherwise we would have been kept awake all night.
Nothing super special but it was clean and tidy.
Location is great if you want the viaduct area for eateries/bars or for an evening stroll past the expensive moored boats. The ferries to Waiheke Island / Devonport etc are near. Just be mindful of all the roadworks in Auckland. It affects pedestrians hugely as well as all vehicles. Walking to and from this hotel was not a joy because of the hassle which we were unaware of. ( this is obviously beyond the hotels control) I’ve stayed in a few hotels in Auckland over the years. The Sebel is not luxury but certainly not bad. I’d stay here again - hopefully the roadworks will he gone by then.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MazDavid A wrote a review Feb 2020
London, United Kingdom
2.0 of 5 bubbles
This hotel was booked as a pre-cruise one night stay based on its location to the terminal and it’s website photos.
Check in was swift and prompt but after this it all went downhill.
We were allocated room 622 and found the view of a car park very disappointing and created a distinct lack of privacy due to it being so close on the opposite side of the road; the bathroom and kitchenette area floor tiles were cracked and the walls throughout had many scuff marks and cracks on them.
In fact the overall appearance of the room was one of poor design, decay and dirt! Nothing felt clean, carpets, walls, surfaces. In fact the glass shelves housing the glassware were thick with dust - Unacceptable.
Speaking to the room attendant we noticed that on her housekeeping trolley there were clean and dirty towels mixed together in a scene of general chaos and confusion !!
Reception sadly didn’t seem too concerned to hear of our comments and merely agreed that some updating work needed doing but no offer to move us was forthcoming.
The mattress and pillows were too soft for our taste and again no alternative available.
If you prefer location over all else hotel-wise then this could be a contender but truthfully and in our opinion there are better options that we wish we had gone for.
We would never book this hotel again not would we recommend it.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2marh wrote a review Jun 2020
2.0 of 5 bubbles
Service terrible ignored several people waiting for priority desk, Accor plus we pay a decent fee to be members for a few privelleges but they are not honoured well and not worth the fee. Rooms are very tired and in need of serious renovation and proper clean, broken tiles everywhere linen is old and worn, and its expensive for what you get, location good for viaduct but so are many hotels. Would not stay again
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valerie wrote a review Feb 2020
Willenhall, United Kingdom
5.0 of 5 bubbles
We stayed at the hotel for 3 nights, had a late check out which was great as our flight was not till 1.25am.
We had a city view studio suite it was fab had a kitchenette with everything you need, dishwasher, also washing machine and a dryer in the suite.
Very spacious suite bathroom had walk in shower fab.

Staff so very helpful and friendly

Quite happy to Stay again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aniket Amin, Other at The Sebel Auckland Viaduct Harbour
Responded 15 Apr 2020
Dear valeriehW6023HD, Thank you for taking the time to review The Sebel Auckland Viaduct Harbour. We are delighted to hear you enjoyed your stay with us, especially the attentive service you received. I will ensure to share it with the team and we hope to welcome you again soon! Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour
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Sue D wrote a review Feb 2020
2.0 of 5 bubbles
This hotel is supposed to be 4 star plus. It the bathroom was far from it the shower needed a good clean mould in the grout the floor also was in need of a clean. The main room was ok but there was no storage ie draws for your small items like undies so if staying for more than a few days living out of your suit. Are would become annoying as this is sold as an apartment it has cooking facilities even a laundry it could have been so much more attractive and at $450NZ a night I expected more.
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Date of stay: February 2020
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: My room was 521 overlooking the. r park across the road harbour views was even. Ore expensive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aniket Amin, Other at The Sebel Auckland Viaduct Harbour
Responded 15 Apr 2020
Dear SuedO657UT, Thank you for taking the time to write a review. Please accept our sincere apologies for your disappointment and the inconvenience at your recent stay. Also, please be assured that your comments have been well noted and we will ensure to discuss your concerns further so we can improve our service and offerings at the hotel. We look forward to welcoming you back again next time. Kind regards, Dahyun Baek Assistant Manager The Sebel Auckland Viaduct Harbour
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…
Answer from nzfargo
Timaru125 contributions40 helpful votes
I only stayed one night and prepaid on credit card.
juliehmcfarlane asked a question Sept 2019
Melbourne, Australia108 contributions113 helpful votes
Has the hotel got car parking available?
Answer from Stevenson
5 contributions3 helpful votes
Yes. Secured parking.
Deb E asked a question Aug 2019
Campbell River, Canada72 contributions21 helpful votes
how much is the airport shuttle to your hotel?
Answer from Justin Rosini
Auckland, New Zealand45 contributions13 helpful votes
I have used the Super Shuttle which is $25, but you can catch a bus out front of the airport and it takes relatively the same time, they leave often and you would have to walk maybe 150 meters to the hotel. alot cheaper way of doing it.
Marn wrote a tip Aug 2024
Perth, Australia72 contributions9 helpful votes
3.0 of 5 bubbles
"Maybe pack earplugs as it was loud at night with proximity to nightclubs"
Read full review
Linda B wrote a tip Aug 2024
Cambridge, New Zealand64 contributions26 helpful votes
1.0 of 5 bubbles
"Avoid the first floor"
Read full review
tejadar2015 wrote a tip Jul 2024
Christchurch, New Zealand10 contributions
1.0 of 5 bubbles
"Look elsewhere. "
Read full review
John G wrote a tip Mar 2024
Saint Georges-super-Ely, United Kingdom84 contributions43 helpful votes
5.0 of 5 bubbles
"A harbour facing room is not that much extra; if you’re coming half way round the world go for it I reckon"
Read full review
Alicia J wrote a tip Feb 2024
Canberra, Australia29 contributions58 helpful votes
2.0 of 5 bubbles
"Higher floors away from the pub noise and chaos"
Read full review
…
Not the right property for you?
There are more places to choose from in the Auckland Central area.
PRICE RANGE
₹11,016 - ₹16,313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sebel suites auckland hotel auckland central, sebel hotel auckland, auckland sebel hotel, auckland sebel suites
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
119
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE SEBEL AUCKLAND VIADUCT HARBOUR (New Zealand) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Sebel Auckland Viaduct Harbour
Which popular attractions are close to The Sebel Auckland Viaduct Harbour?
Nearby attractions include New Zealand Maritime Museum (0.2 km), Viaduct Harbour (0.5 km), and St. Patrick's Cathedral (0.3 km).
What are some of the property amenities at The Sebel Auckland Viaduct Harbour?
Some of the more popular amenities offered include a pool, meeting rooms, and dry cleaning.
Which room amenities are available at The Sebel Auckland Viaduct Harbour?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Sebel Auckland Viaduct Harbour?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at The Sebel Auckland Viaduct Harbour?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Sebel Auckland Viaduct Harbour?
Conveniently located restaurants include The Grove, Culprit., and Hello Beasty.
Are there opportunities to exercise at The Sebel Auckland Viaduct Harbour?
Yes, guests have access to a pool during their stay.
Is The Sebel Auckland Viaduct Harbour located near the city centre?
Yes, it is 0.7 km away from the centre of Auckland Central.
Are any cleaning services offered at The Sebel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does The Sebel Auckland Viaduct Harbour offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to The Sebel Auckland Viaduct Harbour?
Many travellers enjoy visiting Parnell (2.5 km), Eden Park (3.9 km), and Eden Garden (3.7 km).
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