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This hotel was very impressive. The staff were amazing and very helpful with parking and bringing our bags to the room. The room itself was very nice and it was great to see a place that had blackout curtains that actually worked. This was probably...More
Great hotel with clean spacious rooms and brilliant views in a central location. Staff were attentive and really helpful, check in/out was simple and quick and they gave us some advice for getting about Auckland.
Walk out the door and there are bars and restaurants...More
We have stayed at this hotel before and the room and customer service have declined considerably compared to previous. Went to drink our nice wine and one of the glasses was cracked/broken and dirty. Called the guest service who transferred us to reception, we were...More
Date of stay: December 2018
Response from Alison B, Guest Relations Manager at SKYCITY Grand HotelResponded 4 days ago
Thank you for your review following your most recent stay at The Grand Hotel.
I am so sorry to hear that we clearly did not meet your expectations on this stay and on recieving your survey from us, your feedback was addressed immediately....More
My partner and I quite often stay at SKYCITY Grand and they fail to disappoint! Great service all around, especially from the concierge Taewon who took our luggage to our room and recommended the most amazing restraunt for dinner. The grand is great value for...More
Date of stay: October 2018
Response from Alison B, Guest Relations Manager at SKYCITY Grand HotelResponded 6 days ago
Thanks for commenting on your most recent stay at The Grand Hotel, it's always nice to hear from our regular guests!
It will be my pleasure to pass your compliments onto all of the team and to Tae our wonderful Concierge and hopefully...More
This is an excellent hotel which I would like to visit again if I come back to Auckland. It gives 5* service with a pool gym and hot pool. On top of this the breakfast is delicious with a choice of buffet or hot food....More
Date of stay: November 2018
Response from ColetteLeonardAKL, Manager at SKYCITY Grand HotelResponded 1 week ago
Thank you for taking the time to review your stay with us.
We are pleased to read that you had an enjoyable time and were able to make use of our gym and pool area.
We look forward to welcoming you back to...More