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Pullman Auckland Hotel & Apartments

Cnr Waterloo Quadrant & Princes St, Auckland Central, Auckland 1010 New Zealand
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Traveller (968)
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#16 of 70 hotels in Auckland Central
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Pullman Auckland is a 5-star hotel offering over 300 stylish rooms, suites and apartments, 25-meter heated indoor lap pool, Luxe Spa and Power Fitness, Tapestry Grill and Bar, 16 versatile event spaces, the hotel has everything you need whether you are travelling for leisure or business. Pullman Auckland is in the heart of the city, just minutes from iconic Viaduct Harbour, Queen Street and a short stroll of Spark Arena. It is the ideal place to stay when visiting Auckland for the many international acts or sporting events held at the stadium. Also, nearby you can explore the waterfront dining and entertainment precinct during your stay. Families may be interested in Auckland Zoo and Kelly Tarlton's Aquarium; easily accessible via local public transport.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Mini golf
Children's television networks
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Fence around pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Aerobics offsite
Bicycle tours
Bowling offsite
Fishing
Karaoke
Patio
Raquetball offsite
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Green
Languages Spoken
English, French, Spanish, Arabic and 13 more
Hotel links
Special Offer:BOOK WITH US NOW TO ENJOY $1 BREAKFAST STAY OFFER!
3239Reviews38Q+A100Room tips
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Kim S wrote a review Feb 2024
2 contributions
Our new favourite Hotel in Auckland. All of the staff were friendly and attentive, the bar served well chilled wine and beer and a pretty good cocktail. We ate in the restaurant for dinner and had lovely food served well, breakfast was a step above the normal buffet and I was able to order eggs bene as well as helping myself to the buffet. Even the coffee was decent. In the bedroom we were comfortable, air con worked well too. Only downside was no pillow menu. We used to stay at the Cordis but this is much better in respect to service and room comfort. Its also close to a small park so you can get some fresh air.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Smoking allowed in the outside bar so if that offends dont go out there. Its also right by the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul S wrote a review Feb 2023
Purmerend, The Netherlands20 contributions39 helpful votes
Hotel's Favourite
It is a very good hotel to stay.the room was spacious and very clean.the staff at the front desk was helpful and polite.we were so happy to check early in after a real long travel from Amsterdam. Great swimming pool and spa. The girls taking care of this area are amazing,very friendly and in for a chat. We had a great stay in this hotel.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Charmaine Pullman Auckland, Guest Services / Front Office at Pullman Auckland Hotel & Apartments
Responded 20 Mar 2023
Kia Ora DI Pauls Thank you for your great review. We very much appreciate your comments regarding your stay at the Pullman Auckland Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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coral r wrote a review Feb 2024
Truro, United Kingdom20 contributions2 helpful votes
Beautiful hotel. Staff do friendly. Nothing is too much trouble. Deejay, on concierge was amazing trying to get valentine reservations for us . If any complaint it would be the room has too few lights. View unfortunately was of another building which blocked any natural light.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask for a forward facing room to allow daylight in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RobLex wrote a review Jan 2024
Matamata, New Zealand23 contributions6 helpful votes
The Pullman Auckland is an excellent Hotel to stay, we stayed two nights and was great. The room was excellent, the executive lounge is really good but the best was the Luxe Spa which was excellent. Had a great dinner at the restaurant with a nice wine. Breakfast was a very good selection, just take your own jam for your toast. We will stay again
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Charmaine Pullman Auckland, Owner at Pullman Auckland Hotel & Apartments
Responded 4 weeks ago
Kia Ora Rob Thank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John C wrote a review Jan 2024
1 contribution
On arrival, the Staff @ The Pullman, were so friendly / helpful and caring, along with parking attendants service was outstanding ! The facilities were very clean along with the breakfast food choices were outstanding. Great location! Fully recommend staying @ The Pullman
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Charmaine Pullman Auckland, Owner at Pullman Auckland Hotel & Apartments
Responded 4 weeks ago
Kia Ora John, Thank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pat W wrote a review Jan 2024
Galway, Ireland5 contributions
We arrived in Auckland yesterday on schedule and made our way to our 5 star hotel, The Pullman. We had been booked into a Superior room and we were looking forward to our stay. The room was 413 on the 4th floor. When we got out of the elevator we walked along the corridor that showed rooms 410 to 420, but we couldn't find our room. We were about to go back to reception when we noticed a room beyond the elevator, and sure enough that was our room. We were disappointed when we entered the room because it was quite small compared to what we would have expected but we decided to make the best of it for the two nights stay. It was about 4.00pm and we were tired after our flight and decided to take a nap only to discover that we couldn't sleep because of the noise of the elevator. It transpired that the elevator shaft ran through our room!! We got dressed and went down to reception to complain but they said they couldn't move us because the hotel was fully booked. We insisted that we had booked and paid for a Superior room and that the room we were in was nothing like a Superior room. They insisted that it was a superior room, and they told us that all of the rooms ending in 13 were Superior rooms. They offered to give us a Superior King the following night but that we would have to stay in 413 for the first night. They wanted to charge us an extra $40 for the upgrade. I went back to our room and booked a room in the QT Hotel and we moved out. It seems that when the Pullman hotel was built there were no rooms numbered x13, but some smarty decided to convert storage rooms behind the elevators into bedrooms. That way they managed to get an additional 8 rooms. We have left it to our travel agents to sort out a refund.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: A Superior room at the Pullman Hotel Auckland comes with a complimentary elevator shaft
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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She C wrote a review Jan 2024
1 contribution1 helpful vote
I stayed here a few months ago but had to leave a review due to the subpar service that didn't align with the high price. Despite doing an early check-in at 11 am and being assured my bag would be delivered once the room was ready, I had to wait until 5 pm. Even after check-in, it took multiple calls and an hour for my bags to arrive. During check-in, I wasn't offered a tour of the hotel, unlike other guests. I had to navigate the entire hotel on my own, getting lost a few times. The pool was dirty, and a loud party on the property kept me awake until 10:30 pm, despite being on the 10th floor. When I ordered food for delivery, the driver wasn't allowed to leave it at the reception.Additionally, when I called the reception multiple times to complain about the noisy party and the food delivery situation, no one answered or addressed my concerns. I had to go out and find the driver amidst the crowded party, getting yelled at for standing in the driveway. I wouldn't recommend this place, especially given the high price. Opting for a cheaper hotel might provide a better experience.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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taylordavidandrew wrote a review Jan 2024
Sydney, Australia13 contributions14 helpful votes
Family of 4 arrived for 3 nights at the Pullman having been on an extensive 7 week trip and stayed in numerous hotels around the globe. Can I start by saying that the Pullman was like a breath of fresh air. It is a quality establishment that just gets things right. The bigger brands - especially Hilton - could learn a lot from these people. Check-in was excellent. We were exhausted from a long flight and they helped get our bags to the room, responded to late requests, and did everything they could to let us get to sleep. The room/apartment - we stayed in the residences - was vast. Two massive bedrooms, both with large double-sinked ensuites, separated by a big living room and kitchen. The beds were extremely comfortable. The kitchen was fully stocked and well equipped. Yes - the kitchen is a bit dated in its looks, but it has everything you require, including utensils to cook with if you so please, and plenty of cutlery and crockery. The included breakfast is excellent. Vast selection. In light of the prices we had been paying for below average hotel breakfasts overseas, the Pullman was delightful. And front of house service to seat us was quick and polite. What really sets the Pullman apart, however, is the superb service. Nothing was too difficult. Everyday they would ask when we might need our car and make sure it was ready or quickly accessible from the valet - we never had to wait more than a couple of minutes. On our last day we called and asked for assistance with our bags and for the car to be brought out front. Not only did they come to collect our bags from our room in less than 5 minutes, but by the time we were downstairs, they had our car out front AND had loaded the suitcases in for us. Simply superb. Concierge looked delighted when I gave them a small tip - they deserved it! The only minor thing to gripe about were a few things in the room that needed fixing (for example, broken light bulb) one of which was fixed. The others didn’t bother us and were not major problems. And everything was written down by front desk - you could tell they took attending to customer concerns seriously. This is our second time here and will not be our last. Well done Pullman.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Charmaine Pullman Auckland, Owner at Pullman Auckland Hotel & Apartments
Responded 4 weeks ago
Kia Ora Taylor Thank you for your positive and lengthy review. We are happy that you enjoyed your stay and our Pullman Service. We are happy to hear that our Team made your stay exceptional. Looking forward to welcome you back soon. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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koorosh z wrote a review Jan 2024
1 contribution
Friendly staff. Clean place. Great pool and hot tub. We arrived early in the morning and they kept our bags for us as our room was not ready, and we went sightseeing and when we came back in the evening, they already have our bags in the room.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Go to pool and use the hot tub.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Charmaine Pullman Auckland, Owner at Pullman Auckland Hotel & Apartments
Responded 4 weeks ago
Kia Ora Koorosh, Thank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin N wrote a review Jan 2024
1 contribution
Everything was perfect. Room was clean, the bed was super comfortable, and the pillows were perfect. I slept like I was at home. The continental breakfast was way more than expected. They had a variety of food from cheeses to breads and pastries. Muslix, yogurt, fresh fruit, breakfast meats and eggs. I would definitely recommend this hotel to anyone who reads this review. You will not be disappointed.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Wish I could have stayed longer!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Charmaine Pullman Auckland, Owner at Pullman Auckland Hotel & Apartments
Responded 4 weeks ago
Kia Ora Kevin, Thank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon. Sincerely, Charmaine & The Pullman Auckland team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹11,441 - ₹17,742 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman auckland hotel auckland central, auckland hyatt regency, hyatt auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
324
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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PULLMAN AUCKLAND HOTEL & APARTMENTS (New Zealand) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Pullman Auckland Hotel & Apartments
Which popular attractions are close to Pullman Auckland Hotel & Apartments?
Nearby attractions include Escapade NZ (0.4 km), Auckland Historic Bar Tour (0.4 km), and Caretaker (0.4 km).
What are some of the property amenities at Pullman Auckland Hotel & Apartments?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pullman Auckland Hotel & Apartments?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pullman Auckland Hotel & Apartments?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Auckland Hotel & Apartments?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Auckland Hotel & Apartments?
Conveniently located restaurants include Cooke's, Cafe Hanoi, and Giapo.
Are there opportunities to exercise at Pullman Auckland Hotel & Apartments?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pullman Auckland Hotel & Apartments have airport transportation?
Yes, Pullman Auckland Hotel & Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Auckland Hotel & Apartments located near the city centre?
Yes, it is 0.8 km away from the centre of Auckland Central.
Are any cleaning services offered at Pullman Auckland Hotel & Apartments?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Auckland Hotel & Apartments offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.