Pullman Auckland Hotel & Apartments
Pullman Auckland Hotel & Apartments
Cnr Waterloo Quadrant & Princes Street, Auckland Central, Auckland 1010 New Zealand
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Avg. â‚ą14,232 /night, 3/27 - 3/28
â‚ą15,947
per night
â‚ą13,075
per night
â‚ą10,202
per night
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27 Mar
Today
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#20 of 76 hotels in Auckland Central
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pullman Auckland is a 5-star hotel offering over 300 stylish rooms, suites and apartments, 25-meter heated indoor lap pool, Luxe Spa and Power Fitness, Tapestry Grill and Bar, 16 versatile event spaces, the hotel has everything you need whether you are travelling for leisure or business. Pullman Auckland is in the heart of the city, just minutes from iconic Viaduct Harbour, Queen Street and a short stroll of Spark Arena. It is the ideal place to stay when visiting Auckland for the many international acts or sporting events held at the stadium. Also, nearby you can explore the waterfront dining and entertainment precinct during your stay. Families may be interested in Auckland Zoo and Kelly Tarlton's Aquarium; easily accessible via local public transport.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Paid public parking nearby
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Park View
Green
Languages Spoken
English, French, Spanish, Arabic and 13 more
Hotel links
Location
Cnr Waterloo Quadrant & Princes Street, Auckland Central, Auckland 1010 New Zealand
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Auckland Intl Airport
18.3 km•
See all flights
249 Restaurants
within 0.5 kilometers
Reviews
4.2
3,355 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Pullman Auckland Hotel & Apartments is lauded for its superb location, nestled close to parks, the CBD, and the waterfront, despite the challenging hill nearby. Guests have called out the extensive amenities, including a well-appointed gym and luxurious pool, although room for service improvement has been noted. The rooms' spaciousness and comfort stand out, yet there is room to enhance soundproofing and lighting.
While the service is generally commended for being amiable and professional, some guests have encountered inconsistencies. The hotel's atmosphere receives mixed reviews, balancing modern comforts with some dated elements. Cleanliness is a strong point, with the hotel maintaining high standards throughout.
Location
Central
Atmosphere
Uninspiring
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Comprehensive
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Detailed Reviews
Our party of 10 stayed 4 nights at Pullman Auckland. The location is great, next to Uni of Auckland & Albert Park and within easy walking distance to the CBD, wharf and Giapo (about 10 to 15 minutes walk). Although be warned the hotel is on top of a slope so some people may struggle a little when walking up to the hotel from the cbd. Also as we had a rental car it is very near the motorway about a couple of minutes drive away. The hotel facilities were great with a lap pool, spa and gym. We had breakfast daily with good variety of cereals, cold meats, variety of cheeses, fresh fruits including kiwi fruit, hot food (bacon, eggs, baked beans, sausages, mushrooms, tomatoes etc). The individually cooked egg omelette and egg benedict was especially good. We also had dinner at the restaurant. The food was tasty with attentive service, although the portions could be more substantial. Recommend the lamb and steak. Our 2 twin beds rooms were pretty big and the hotel provide complimentary slippers, nespresso machines/capsules, and 1l water per day which were helpful. The staff was also very friendly. Also the beds and pillows were especially good. We all had very good nights sleep. The only very minor issue is that the room is a bit dark, with a black colour theme, it can do with more lighting for people with eye sight issue but this is not a deal breaker. Would definitely stay here again when visiting Auckland.
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
The Pullman Hotel has become my "go to" when I'm having a short break in Auckland.
It's in a nice quiet location overlooking Albert Park. Ten-minute walk to Aucklands Ferry Terminal, Art Gallery, Train station. Fifteen-minute walk to the casino.
I was welcomed as a friendly acquaintance returning to the hotel. A room upgrade was a much-appreciated recognition that returning guests are valued.
The room was spotless & quiet. All the staff treat you with courtesy & respect. Everything I want.
It's in a nice quiet location overlooking Albert Park. Ten-minute walk to Aucklands Ferry Terminal, Art Gallery, Train station. Fifteen-minute walk to the casino.
I was welcomed as a friendly acquaintance returning to the hotel. A room upgrade was a much-appreciated recognition that returning guests are valued.
The room was spotless & quiet. All the staff treat you with courtesy & respect. Everything I want.
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Date of stay: September 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â I always request parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I were very pleased that the location of the Pullman is not along the busy streets of Auckland's city centre and enjoyed our relaxing time together. We had an easy (online) check-in and check-out through their app (AccorPlus). We also got rewarded with points (or a $10 drink voucher) if you opt not to have your room cleaned (only stayed for 2 nights). Thank you to all the friendly staff.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Pullman Auckland, Owner at Pullman Auckland Hotel & Apartments
Responded 29 Jan 2024
Kia Ora Guest, Thank you for your review. We are happy that you enjoyed your stay. Looking forward to welcome you back soon. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice enough hotel let down by its nickel and dining attitude. Giant sign in the fitness and pool area sternly telling off guests who dare ask for more than one towel - and charging $5 for towels! Extremely unwelcoming and just leaves a sour taste in the mouth. This is a top end brand supposed five star hotel charging five star prices, but has decided it is all high and mighty able to lecture guests how they must save the environment and how they are not allowed one towel for the pool/sauna and one for a shower afterwards. The same sign also sternly warns against guests even daring to ask for things like toothbrushes or a plastic bag for wet swimwear, again insinuating that any guest who dares ask for these items are one short step from burning down a forest. A hotel of this calibre should be in the business of accommodating reasonable guest requests not sign shouting them down.
Highly recommend people steer clear of this hotel whose management clearly has high disdain for the guests who pay their salaries (a shame as for the most part the staff are quite pleasant but clearly and apologetically bound by their management’s policies) - book at the Cordis or Park Hyatt instead who actually understand the business of hospitality.
Highly recommend people steer clear of this hotel whose management clearly has high disdain for the guests who pay their salaries (a shame as for the most part the staff are quite pleasant but clearly and apologetically bound by their management’s policies) - book at the Cordis or Park Hyatt instead who actually understand the business of hospitality.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked this hotel in early March. I wrote down specific requests in the reservation - high floor, bathtub, sharps container, and mattress pad. We paid for Wednesday , to be sure we could get into the apartment early on Thursday when our flight arrived from the states. We were given an apartment on the 7th floor out of 17 floors, no bathtub, no sharps container, and no mattress pad. Why ask for special requests, if the hotel doesn’t seem to read them? I had specifically emailed the hotel about the bathtub request, and it had been acknowledged by the hotel. When we arrived, we were told that if we just waited a couple of hours, we could move from the apartment with only a shower, to one with a bathtub. We were asked to stay in the apartment with a shower until the one with a bathtub was ready. We arrived at 8:00 am, and finally gave up at 2:00 pm, when the reservation agent told us she still had no room number, and no real idea when the room with a bathtub would actually be ready. To be fair, the manager on duty called us after we spoke with the reservation agent, and comped us a free breakfast. The apartment itself is very nice, but we will rethink staying at this hotel again.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Pullman Auckland, Guest Services / Front Office at Pullman Auckland Hotel & Apartments
Responded 3 Apr 2024
Kia Ora Ms Worsek, Thank yo for taking the time to post a review of your stay. Please accept our apologies for the inconvenience waiting for the apartment that you requested. We will investigate the incident and will make improvements where needed. Hope to welcome you back in the future. Sincerely, Charmaine & The Pullman Auckland Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall had a good stay. Stayed in one of the one bedroom apartments which was very spacious with all the amenities you would expect. Seemed to be clean and had an enormous balcony with a superb view. Breakfast was ok with a variety of foods, the bacon was almost raw but the manager that I fed back to dismissed this feedback - it was extremely busy so that may be why. The front desk staff were very friendly and we were over the moon we could check in early in the morning as the apartment was ready. The only main negative was the air conditioning which seemed to be non existent but instead a fan system ie low, medium or high - no temperature gauge. Had to keep the balcony doors open all night to cool it down which fortunately there was little outside noise due to its location.
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at 2pm for check in only to be told our room was not ready. It was cold and wet outside, and after having already gone for a walk with 2 kids it was frustrating to not be able to go to our room at the expected time. The staff were somewhat helpful offering 4 free drink cards, however when I suggested a small room service voucher they refused. They also failed to bring our bags up to our room by the time we finally did get into it. The pizza we ordered for our kids was $17 and tiny, and when at the bar I received a 3/4 full glass of prosecco with the bottle being finished and the waiter obviously being too stingy to open another one.
The hotel overall has been really nice, including the pool spa and breakfast. I am surprised that they didn't make more of an effort to resolve my issue and I wouldn't have left this review.
The hotel overall has been really nice, including the pool spa and breakfast. I am surprised that they didn't make more of an effort to resolve my issue and I wouldn't have left this review.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warm, friendly greeting & I was recognized by the staff member at check in. How good is that.
I come to the Pullman at New Years for nice quiet weekend away from my neighbour's who celebrate New Years. The Pullmans location, my rooms double glazing & elevation from street level helps me achieve my aim of a quiet break.
My room had a harbour view & was spotless. Excellent.
The buffet breakfast sets you up for the day. Had lamb entree as main & cheesecake dine in at the restaurant one evening. Very nice.
Overall, a nice, pleasant stay as I've come to expect.
I come to the Pullman at New Years for nice quiet weekend away from my neighbour's who celebrate New Years. The Pullmans location, my rooms double glazing & elevation from street level helps me achieve my aim of a quiet break.
My room had a harbour view & was spotless. Excellent.
The buffet breakfast sets you up for the day. Had lamb entree as main & cheesecake dine in at the restaurant one evening. Very nice.
Overall, a nice, pleasant stay as I've come to expect.
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â I always book for parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments
Responded 17 Jan 2025
Dear Chris Thank you for taking the time to share your delightful experience at the Pullman Auckland Hotel & Apartments. We are thrilled to hear that our team's warm welcome and recognition made your check-in memorable. It's wonderful to know that you found our location and room features conducive to a peaceful New Year's getaway. We are also pleased that you enjoyed the harbour view from your spotless room and had a satisfying dining experience at our restaurant, particularly with the buffet breakfast and your selected meals. Your positive feedback is truly appreciated and motivates our team to continue delivering high-quality service. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, The Pullman Auckland Family.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for our wedding anniversary . So I want to do a very balanced review of the hotel
Firstly the staff are really friendly and welcoming and I would like to give a shoutout to the female manager named Chris I can’t remember her full name but want to say thank you to her for the lovely bottle of rose you put in our room along with the lovely nibbles and also to Andre on reception for trying to get an upgrade for us
Breakfast was really good with good choices ;
Unfortunately the room we had was a deluxe junior suite was not deluxe the bathroom was so small and only had a shower over the bath and so dated its not funny they have tried to do up the room but haven’t done anything with the bathroom or couch as it’s so low I could hardly get out of it and the room was very small compared to other hotel junior suites we have stayed in A 3.5 STAR at best
Firstly the staff are really friendly and welcoming and I would like to give a shoutout to the female manager named Chris I can’t remember her full name but want to say thank you to her for the lovely bottle of rose you put in our room along with the lovely nibbles and also to Andre on reception for trying to get an upgrade for us
Breakfast was really good with good choices ;
Unfortunately the room we had was a deluxe junior suite was not deluxe the bathroom was so small and only had a shower over the bath and so dated its not funny they have tried to do up the room but haven’t done anything with the bathroom or couch as it’s so low I could hardly get out of it and the room was very small compared to other hotel junior suites we have stayed in A 3.5 STAR at best
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments
Responded 4 weeks ago
Dear Chris, Thank you for taking the time to share your feedback regarding your recent stay with us celebrating your wedding anniversary. I and the team appreciate the shout outs thank you so much! Your comments are invaluable as they help us identify areas for improvement-this is something that we do report on so thank you very much for the feedback in regards to the bathrooms. We appreciate your balanced review and hope to have the opportunity to welcome you back in the future! Thanks for choosing us Warm regards, Kristen and the Pullman Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Pullman Auckland has its strengths, but there are notable drawbacks that potential guests should consider.
Location: While centrally situated, the hotel is perched on a steep hill. Exploring the city on foot means you'll have to tackle this climb each time you return—challenging for those with mobility issues, strollers, or heavy luggage.
Rooms and Bathrooms: The overall standard is decent mid-range, but the bathrooms are outdated to the point where they never feel fully clean, despite being well-maintained. A renovation is overdue.
Breakfast Experience: The breakfast service was the most disappointing aspect of the stay. For example there were no cheese slices available, which felt odd for a hotel breakfast. Items often ran out by 9 am and were not replenished. The overall selection seemed unusual, with a lack of fresh, high-quality options. The coffee was undrinkable, and there were no proper bread rolls. Seating was insufficient, forcing some guests to eat in the hallway amidst an uncomfortably noisy atmosphere. The hardworking and friendly staff did their best, but there simply weren’t enough of them to handle the crowd. As someone who loves hotel breakfasts, this experience was a letdown.
General Vibe: The hotel caters largely to families with young children and tourists heading out on cruises. It’s not 5-star standard as advertised but rather solidly mid-tier.
Recommendation: For a more enjoyable stay in Auckland, consider the Movenpick or Intercontinental. Both have better locations and are likely to provide a higher standard of service.
Location: While centrally situated, the hotel is perched on a steep hill. Exploring the city on foot means you'll have to tackle this climb each time you return—challenging for those with mobility issues, strollers, or heavy luggage.
Rooms and Bathrooms: The overall standard is decent mid-range, but the bathrooms are outdated to the point where they never feel fully clean, despite being well-maintained. A renovation is overdue.
Breakfast Experience: The breakfast service was the most disappointing aspect of the stay. For example there were no cheese slices available, which felt odd for a hotel breakfast. Items often ran out by 9 am and were not replenished. The overall selection seemed unusual, with a lack of fresh, high-quality options. The coffee was undrinkable, and there were no proper bread rolls. Seating was insufficient, forcing some guests to eat in the hallway amidst an uncomfortably noisy atmosphere. The hardworking and friendly staff did their best, but there simply weren’t enough of them to handle the crowd. As someone who loves hotel breakfasts, this experience was a letdown.
General Vibe: The hotel caters largely to families with young children and tourists heading out on cruises. It’s not 5-star standard as advertised but rather solidly mid-tier.
Recommendation: For a more enjoyable stay in Auckland, consider the Movenpick or Intercontinental. Both have better locations and are likely to provide a higher standard of service.
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Date of stay: January 2025Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments
Responded 16 Jan 2025
Dear Martin-Maurice Thank you for taking the time to share your thoughts regarding your recent stay at Pullman Auckland. We appreciate your kind words about our central location and the dedication of our staff. We understand your concerns regarding the steep hill, which can indeed pose challenges for some guests. We will continue to ensure our property description accurately reflects this aspect. Your feedback on the bathrooms is noted; we are constantly reviewing our facilities to enhance guest experiences and appreciate your perspective on potential improvements. We sincerely apologize for the shortcomings you encountered during breakfast. Our team works diligently to provide a variety of high-quality options, and it is disheartening to hear that we fell short during your visit. Your comments about the service levels and offerings will be shared with our management team for consideration. We value your feedback and hope to have the opportunity to welcome you back to Pullman Auckland in the future. Warm regards, Charmaine & The Pullman Auckland Family.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in around 9.30pm…. Front desk is staffed 24/7.
Unaware of a dedicated shuttle bus from airport to Pullman.
Hi,
Thank you for your interest.
We have 330 rooms, Suites and apartments.
Hope to welcome you soon?
Justine & The Pullman Auckland Family
Hi Tomas,
Thank you for your interest!
Please contact us directly so we can look at the availability for you.
Looking forward to seeing you soon,
Justine & The Pullman Auckland Family
Kia ora,
There is indeed shuttle from the airport, it is $17.5 per person. Alternatively, taxi is roughly $80. Our Team can organise this for you - feel free to contact us at 09-353 1000
Looking forward to seeing you soon
The Pullman Auckland Family
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PRICE RANGE
â‚ą10,460 - â‚ą13,717 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman auckland hotel auckland central, auckland hyatt regency, hyatt auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
321
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Pullman Auckland Hotel & Apartments
Which popular attractions are close to Pullman Auckland Hotel & Apartments?
Nearby attractions include Escapade NZ (0.4 km), Auckland Historic Bar Tour (0.4 km), and Caretaker (0.4 km).
What are some of the property amenities at Pullman Auckland Hotel & Apartments?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pullman Auckland Hotel & Apartments?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pullman Auckland Hotel & Apartments?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Auckland Hotel & Apartments?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Pullman Auckland Hotel & Apartments?
Conveniently located restaurants include Cafe Hanoi, Cooke's, and Hugo's Bistro.
Are there opportunities to exercise at Pullman Auckland Hotel & Apartments?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pullman Auckland Hotel & Apartments have airport transportation?
Yes, Pullman Auckland Hotel & Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Auckland Hotel & Apartments located near the city centre?
Yes, it is 0.8 km away from the centre of Auckland Central.
Are any cleaning services offered at Pullman Auckland Hotel & Apartments?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Auckland Hotel & Apartments offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.