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The Surrey Hotel

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169 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

The Surrey Hotel is on the city fringe, within walking distance of a supermarket and shops and within 5-10 minutes' drive of many Auckland attractions, including cafes and entertainment venues. Management and staff are warm and friendly and very helpful. There are a number of accommodation options; the rooms are pleasant, clean and comfortable. The exterior of the Surrey is... More 

Helpful?
Thank Jessie L
Rotorua, New Zealand
Level Contributor
120 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 days ago NEW

We were here for one night. We wanted something walking distance to Western Springs and this suited us. Although we weren't able to check in early as our room wasn't ready, we were able to leave our car parked in the carpark which was convenient. Parking is free. We had a lovely one bedroom unit, in a separate block from... More 

Helpful?
Thank Nat A
Brisbane
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 days ago NEW

I think some reviewers of this hotel are unduly harsh. Ok, so The Surrey isn't an up-to-the-moment minimalist modern hotel but then it doesn't pretend to be. I chose this hotel not only because of it's location, but because I LIKE older hotels with some character, rather than pokey small rooms which many newer hotels offer. I requested a quiet... More 

Helpful?
Thank DP2610
Auckland, Auckland, New Zealand
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 days ago NEW

this is an old hotel, that could do with some updating. The manager (Preveet??) was really nice & helpful. Have to park the car a distance from the upstairs room, but pretty good place to stay. Would get a downstairs room next time

Helpful?
Thank Judy J
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2016 via mobile

My son and I stayed at The Surrey on the advice of a friend initally the motel we were given has no kitchen and were able swap to another unit. One minor criticism was the book about The Surrey lacked information about what's available nearby and the hotel's menu wasn't included.

Helpful?
Thank John B
New Zealand
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 October 2016

The place is massive and spreads out over several buildings. The checkin was easy and the guy at the desk went out of his way to help me with directions. They have an in-house eatery, pool and gym (none of which I used) for those who like to have a close-at-hand option. Pretty centrally placed the only negative was just... More 

Helpful?
1 Thank Simonteeeeeeeeeeee
birregurra
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016

We stayed our last night in this hotel but would not come here again. Positives: The staff were helpful, the room was spacious, the shower was good, indoor pool, walking distance from Ponsonby Road and other shops/restaurants. Negatives: If you like a good nights sleep this is not the place for you. The curtains did not block any light and... More 

Helpful?
Thank birretina
Auckland Region, New Zealand
1 review
Reviewed 7 October 2016

Booked what was called a Luxury Suite they have no idea what that means, except for two king size beds nothing else was luxury. Only two pillows, two towels carpet not clean. Went back and complained, staff good giving us another option. Went to a one bedroom unit rather nice although you only had to accidentally move the bed to... More 

Helpful?
Thank blackwatch2016
Wellington, New Zealand
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 September 2016 via mobile

As a business traveler I'm often guided by the star rating of hotels near where I need to work. The Surry Hotel is a 1 star at best - I'e stayed at back packer that have been cleaner, tidier & better put together than this place. I would not recommend it on any level. It needs a total revamp from... More 

Helpful?
1 Thank MSTOU-NZ

Travellers are raving about these Auckland hotels

Whanganui, New Zealand
1 review
Reviewed 20 September 2016

We stayed for two nights as a family of five, room size was fine and clean linen and towels each day. Shower water pressure was fairly weak on the first day, shower had a window??!! and had no hot water on the second day, with no explanation or apologies on check out. Unacceptable to have to pay for wifi this... More 

Helpful?
Thank triciaknofflock

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 

Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: ₹ 6,838 - ₹ 11,918 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#31 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey Hotel staff and other travellers.
1 question
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Santa Fe, New Mexico

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Questions? Get answers from The Surrey Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room, ask for one.”
  • Separate bedroom with queen size bed
  • Private courtyard off living area
  • Bathroom - shower over bath
  • Living area with extra bed
  • Rooms at rear of complex
 of 5 bubbles DP2610, 26 Nov 2016 | Read review
“maybe a downstairs room.”
 of 5 bubbles JudyJ583, 26 Nov 2016 | Read review
“If you want somewhere quiet I'd let them know ahead of time, but there's many rooms that would fit this bill.”
 of 5 bubbles Simonteeeeeeeeeeee, 15 Oct 2016 | Read review
“Rooms at the back away from the road might be quieter and darker. We were near the road - very noisy and too light.”
 of 5 bubbles birretina, 9 Oct 2016 | Read review
“Don't book a luxury suite here, go for the one bedroom units that are at the back of the hotel thus quieter.”
 of 5 bubbles blackwatch2016, 7 Oct 2016 | Read review
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